Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Agoda

Agoda

2.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Agoda?
grey stargrey stargrey stargrey stargrey star

Agoda Reviews Summary

Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.

service
801
value
763
shipping
349
returns
464
quality
660

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Duane A.
Unfollow Duane A.
Share Review
Report Review

I used the site to book hotels in the Philippines n 2012 2013 and now and 2015 everything went through good when I arrived in the Philippines to see my Wife, unlike another site are used to book hotels in 2012 & 2013 in Hong Kong ( before traveling home to the Philippines) when we arrived at the hotel they did not have a room for us we had to wait or search for another hotel.
When traveling I will always use Agoda.com.
Thank you for making things eazy for myself and my wife.
Some help I would recommend this site to anyone traveling overseas

Date of experience: March 4, 2015
Australia
1 review
0 helpful votes
Follow Margaret B.
Unfollow Margaret B.
Share Review
Report Review

Agoda was referred to us by a well travelled friend. From the moment we began using its services till now, we have nothing to fault about them. In 2011, we booked flights and accommodation to Japan just prior to the tsunami disaster that struck. We liaised with Agoda staff who handled our change in travel plans with such goodwill and professionalism. They made everything so easy. We felt valued and supported. Haven't had the inclination to book with anyone else since!

Date of experience: March 4, 2015
South Africa
1 review
0 helpful votes
Follow John W.
Unfollow John W.
Share Review
Report Review

User Friendliness
March 4, 2015

Very user friendly site have used for some years now and will continue using the best booking site no question

Date of experience: March 4, 2015
Hong Kong
1 review
0 helpful votes
Follow Henry C.
Unfollow Henry C.
Share Review
Report Review

I am able to search and find the hotel that I want in short period of time. The information provided are sufficient for me to make decision.
One thing that can improve is to also provide the contact info of the selected hotel / website of the hotel itself as it is convenient to find out more about the selected hotel

Date of experience: March 4, 2015
Japan
1 review
0 helpful votes
Follow Charles T.
Unfollow Charles T.
Share Review
Report Review

We have been using Agoda for the last 15 years for virtually our hotel bookings. As regular customers, we found it so easy to make all our bookings with the key information saved and recalled immediately when we put in our Id and pasword.

Above all, when we run into a problem and need to make changes, due unexpected disruptions of our original plans and booking made, we founded the Agoda staff to be helpful and accommodating.

Thank you, Agoda, for making travelling that much easier for us. We look forward to many more years of doing business on line with you.

Charles and Lena

Date of experience: March 4, 2015
Malaysia
1 review
0 helpful votes
Follow Norsanina a.
Unfollow Norsanina a.
Share Review
Report Review

Highly recommended. I've done my booking
In less than 5 minutes.

Date of experience: March 4, 2015
Singapore
1 review
0 helpful votes
Follow Andrew P.
Unfollow Andrew P.
Share Review
Report Review

Fast and efficient
March 4, 2015

It is so easy. Any layman can do it.
From your computer, it is all done in minutes.

Date of experience: March 4, 2015
Australia
1 review
0 helpful votes
Follow wendy s.
Unfollow wendy s.
Share Review
Report Review

Love Agoda
March 4, 2015

We have travelled all through Vietnam, Cambodia and India with our two teenage children in the past couple of years, Agoda has been amazing no problems with any bookings even in the remote places. I would highly reconmend Agoda to all my friends and family

Date of experience: March 4, 2015
Philippines
1 review
0 helpful votes
Follow Dawn C.
Unfollow Dawn C.
Share Review
Report Review

Easy breezy!
March 4, 2015

Great array of hotels, super fast and easy transaction. Highly recommended!

Date of experience: March 4, 2015
Thailand
1 review
0 helpful votes
Follow Supasinee P.
Unfollow Supasinee P.
Share Review
Report Review

Brilliant Service!
March 4, 2015

I've been Agoda's customer for years and most of the places I've been, I always book through this site! Pretty good deal and the hotels were great!

Date of experience: March 4, 2015
Philippines
1 review
0 helpful votes
Follow Vaibhav K.
Unfollow Vaibhav K.
Share Review
Report Review

First booking
March 4, 2015

I wished to book a holiday at Goa and Agoda was recommended by a friend to me. On checking this website i was amazed to see teh rates being offered. It beats any other similar website hands down. I checked with the hotel reservations adn even they were quoting an additional of 2200 per night on the booking. Just loved the entire experience of using the site. Will be using it more often for sure.

Date of experience: March 3, 2015
Indonesia
1 review
0 helpful votes
Follow Andi N.
Unfollow Andi N.
Share Review
Report Review

I almost using this site every weekto booked as a means of booking a hotel, but now I think to try other booking online is because the book no longer give reward points for every booking...

I have confirmed to the CS, and they explained that they stop point rewards program in which active members in april 2014 but still give a point rewards to those who become members before.
I feel this is very unfair because we are all the same customers who is not ethical for differentiated

Best Regards,
Andi Novry

Date of experience: March 3, 2015
Australia
1 review
0 helpful votes
Follow Lynne M.
Unfollow Lynne M.
Share Review
Report Review

Very user friendly
March 4, 2015

Easy to see rates, reviews etc for hotels. Great site

Date of experience: March 3, 2015
California
1 review
0 helpful votes
Follow Nonito B.
Unfollow Nonito B.
Share Review
Report Review

Every year is my homecoming since 2000 I am Agoda's customer finding hotel to stay, since then all the hotels I booked with them is excellent except for one located in Makati will never stay there. All my close friends use Agoda whenever they need hotel to stay home.

Date of experience: March 3, 2015
GB
1 review
0 helpful votes
Follow christian h.
Unfollow christian h.
Share Review
Report Review

A great service
March 5, 2015

A very easy way to book hotels always use when in thailand

Date of experience: March 3, 2015
Malaysia
1 review
0 helpful votes
Follow Melissa L.
Unfollow Melissa L.
Share Review
Report Review

I just made a booking and received a phone call immediately to confirm my booking, I'm impressed :)

Date of experience: March 3, 2015
Malaysia
1 review
0 helpful votes
Follow MohdNor U.
Unfollow MohdNor U.
Share Review
Report Review

Fast and easy
March 5, 2015

Hotel booking facility through Agoda is easy and saves time. The process will be much easier if we have a registered account with Agoda. Booking confirmation and payment process is simple and fast. Thumbs up.

Date of experience: March 3, 2015
Saudi Arabia
1 review
0 helpful votes
Follow Imran M.
Unfollow Imran M.
Share Review
Report Review

Guest oriented
March 3, 2015

I recommend agoda instead of others like booking.com which charges too much for same hotels with same facility provided. I found it to be worth money saving

Date of experience: March 3, 2015
Indonesia
1 review
0 helpful votes
Follow Jhon R.
Unfollow Jhon R.
Share Review
Report Review

Famous Branded
March 3, 2015

First time I just want to try because of recommended by my friend

Date of experience: March 3, 2015
Thailand
1 review
0 helpful votes
Follow Rashed M.
Unfollow Rashed M.
Share Review
Report Review

Most of the time I book from my Ipad mostly at the last moment. My credit card is registered. Very easy. Also price is best. Very clear and transparent deal.

Date of experience: March 3, 2015