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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
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Thanks Pagoda for always getting the best rate. On time every time!
Thanks for all the help in booking an extremely complex week and a half! The preferred rates definitely help. Glad I signed up!
I made the booking for a guest of our dog club. The website is very informative, easy to navigate from checking out the rate, seeing the facilities and ammenities to the actual booking online. Very easy, very efficient and very quick. If the hotel is as good as this then we will have one very happy judge!
This company really took care of my reservations had issues they were right on top of it definitely will use againm
It is a clean, simple, quiet, affordable place to stay! Just along the road with food stores in the nearby area.
Everytime when I planning for hotel staying, Agoda will be my 1st choice.
It would be extremely difficult to find a hotel in advance without help. I just hope that we get what we paid for cos our choice relied on the photos posted in this website. Anyway, Thank you to everyone behind this website.
Quick, easy and very competitively priced. Have used this site on several occasions to book accommodation. No problem in recommending them.
I have been using agoda.com for 3 years while searching for an accommodation for my personal trip. It never fails to fulfill my needs.
It is always very easy, quick and fast process to book hotel rooms worldwide through AGODA! It has been a great experience
User interface is friendly. Can combine many promotions without problem. Highly recommend booking via this website
Great way of booking a hotel. I love paypal, so safe, and fee free. I do not like giving my credit card details online.
I am the people who visit any places frequently. The agoda will help me for seeking the hotel quickly, even though i have already check in the flight. So, I hope Agoda would like to add the hotel data base for the availability. Thank you.
They really had the best prices online and by $7+ dollars. When I searched for the best price for the same hotel, Agoda had the best nightly rates by far. This was my first time hearing/using this company to book a hotel. I wish their information had populated when I had to book 3 other hotels in Paris; this booking to Zurich is near the end of our European trip!
It's so easy and intuitive to use I was easily browsing accommodation in seconds. They also have very competitive rates and affordable charges. I will certainly choose this business over the competition.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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