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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
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Me and my husband always on-the-go and whenever we are going for a holiday - we are going for a last minute plan which is we need accommodation asap! And agoda apps is really a great help. Made my booking online and accomodation is confirmed just before we reached our destination. A great help indeed!
Agoda is easy and quick, the best way to find accommodation everywhere.
The rewards points are also really gratifying and encourage me to use Agoda as my first and sometimes only option for booking hotels.
What a nice surprise simple and easy to use, no dropping out before booking completed, great refund policy and an easy site to navigate, thank you.
As of today this is the best site where i can find my hotel deals
Really it's good to book the best hotels within budget and luxury as well.
Easy and fast processing, cheap too what more can you ask for.
IT'S VERY EASY, SIMPLE AND QUICK TO GET HOTEL AROUND THE WORLD...
WE LOVE AGODA VERY MUCH
BRAVO FOR AGODA
I've stayed here a few times and always had a good experience, nice staff, good pool and great location.
Convenient, quick, amazing insider deals and competitive hotel prices with full hotel descriptions with true. Perfect reviews from users,, comprehensive database of hotels for any place in the world makes it among the best sites for ur travel bookings!@!
The easiest way to book hotels in another country. The site is very helpful and has a lot of hotel selections and I highly recommend the site to all of my friends and family.
Very quick booking!
The cheapest price I could find by far
Will always book my hotels in future with Agoda
Awesome website believe me i have used a great number of sites. But this one beats the rest it has the best rates going its user friendly and easy. Could not fault it in any way. Highley recommendable for sure and trust me you have nothing to loose except save your money on great hotel deals. Keep up the amazing work guys :)
Excellent excellent website, but hotel info at the bottom of the site denied.
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My husband and I had accommodation booked in Adelaide in January 2016, but had booked the incorrect dates. Agoda was very helpful and did not hesitate to change our dates to the correct one, very helpful!
Great way to secure the hotel room first and make payments only near to the travelling date.
Great hotel recommendations, attractive rates, fast & easy booking!
Easy and excellent. No more hassle in getting your hotel rooms booked and ready as soon you arrive.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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