AfterpayReviews 228

I purchased an item and asked them to refund my money I sent them because I never received any confirmation of the order, payments, etc. even my credit card didn't get information back successfully. Stay away

Was pretty awesome at first, then the creditline started dwindling down. Currently at $50, when I started out at $500. I dont know what happened, always paid everything on time.

I have only been a customer a short time. For the short time it's has not been good. I wanted to make a purchase from one of the supposed companies on the website. Opted for the payment plan. And the whole amount was take. I wanted to know why tried to call and acted like they didn't understand.gave all the information they wanted and nothing was ever resolved. I will not deal with company. Also when you want to ask a question. They want your date of birth. And unnecessary information to ask a simple question. That should raise a red flag! Stay away from this company!

I placed an order and not only did the place charge me full amount that I ordered afterpay charged me also. I had to cancel my bank card and have a new one issued

This company is so hughly unprofessional. They kept over charging orders that weren't mine or they kept double charging my debit. I went to the bank about it but they got the debit collector on me saying i owe them money when all my purchases were paid off. They were RUDE and VERBALLY ABUSIVE towards me the whole time or they hung up on me when I was in the middle of explaining.

Don't waste your money and time with this company at all. They are bunch of HELL HOUNDS who enjoy SCAMMING customers.

I was introduced to AP about 4 or 5 years ago. I found it was fantastic for me. It allowed me to purchase items much easier than would normally be, as I'm on an aged pension, I was good at paying it off early or on time.
Then, they change the app so I can't use it in store (UNLESS I buy a $1,000 up market mobile phone that I don't need and can't afford). So now I'm limited to only being able to avail myself of it with online purchases.
Then, they bring in no payment up front (NPUF). Lots of fan fare, promotional emails etc and the function is enabled on my account.
Next time i use AP, no NPUF. Mmmm what's going on? Send a query. 5 or 6 messages later (going over everything EXCEPT my query. $#*! customer service) it appears, because of my infrequent use, I'm no longer a "good enough customer" for NPUF!
Gee AP. I wonder why really good customers like me are using ZIP pay more and more.

I've been trying to communicate via email with AfterPay for several days (since there's no phone number) and they act like they don't understand you, it's super difficult to get a logic response from them and I'm still waiting for a refund that they don't have any intentions in return. Everything is good until you have an issue, from then you are in your own. I have experienced really bad customer service in my life but I never thought that dealing with AfterPay was the lowest I could get. Avoid this company. Don't do it, it's not worth it.

I've tried to ask questions and asked for specific review of my account. After 7 days of runaround I've finally gotten my answer but it took me asking multiple, multiple times. I had to beg them to please not send me the same copy and paste answer about how Afterpay works for a 3rd time and to just read and respond to my actual questions. I had to ask them to respond in list format to avoid having my questions overlooked. So disappointed with their customer support that I'll be forgetting Afterpay exists after today.

I made a purchase with Amazon that Afterpay declined after taking the money out of my account. After they sent me an email saying they declined the payment they still refused to refund my money until I proved to them I didn't get the items. After filing a complaint with the BBB they refunded some of my money but not what they had took out my account. Terrible service if you ever need a refund. They will do anything and everything to keep from giving you back your money.

Support was horrible. I canceled an order with a merchant and they said they would refund me back my partial payment. They did not honor what they said and never communicated to Afterpay that the order was cancelled. I put out a claim with Afterpay showing email correspondence between me and the merchant and proof that the order was canceled. They did nothing, stating that it was between me and the company and continued to charge my account for an item that I cancelled and never received.

As a result I put out a claim with my bank and reported Afterpay to the Better Business Bureau. This is a horrible/negligent third party company that gives all the power to unscrupulous companies. Valuable lesson, pay your money up front without a third party. If this was just my bank it would have been handled a lot swifter. Beware of these third party companies that don't have the consumers best interest in mind.

They do not protect their customers. I bought cloths from a stie online and used afterpay. After months and months of emails to afterpay and even afterpay telling me they would refund the money they would not, Every other pay ap protects customers against fraud, they don't choose another pay option,

GARBAGE SERVICE, LACKS QUALITY IN HANDLING TIME SENSITVE RESPONSES NO APPROPRIATE TIME FRAME. WILL NOT PICK THE PHONE UP TO CO NTACT CUSTOMER CONCERNING REFUND ISSUES THAT HAS BEEN HANDLED BY A INCOMPENTENT WORKER OR TEAM ASSIGNED TO THE CASE! BUT MAKE MILLIONS OF DOLLARS OFF THE PAYING CONSUMER

I've NEVER had an issue with Afterpay. I actually loved it. Was always on time with payments until I returned something. Afterpay delayed it. I had returned it to amazon, Amazon processed it and it was in transit. They received it and approved my return but Afterpay still delayed it and my refund. And still wanted me to finish paying off my balance. But I am not PAYING FOR SOMETHING I RETURNED. Then they removed my credit limit of $750 down to $0. All because I didn't want to continue paying for something I returned? I won't be using Afterpay NEVER AGAIN! Even after the arguments back and forth, they never resolved my account and only gave me a credit of $75. What the $#*! type of $#*! is that. Don't download Afterpay!

I ordered a pair of Hoka shoes for 170.00 and never got the shoes instead the shoes was sent to Texas i live in Arkansas i reached out to UPS and the Hoka dealer as well as Afterpay all afterpay did was point the finger at the other company ordered the shors August 6 and its now October 28th still nothing being a single mom its hard to give up on 170.00 for shoes never got.

I bought an item using Aftetpay. I then returned that item to store. The store refunded me, however Afterpay kept charging me and said I needed to pay them back. Wtf? How does this even make sense.

Horrible business practices and absolutely no transparency at all. Do not trust this business. Fraud left and right.