AfterpayReviews 228

I placed an order with a company and applied for afterpay (the site worked out to be a scam.) First the charges went through afterpay before the order was complete and again through my credit card when I finalized the order. I have tried giving AfterPay the information they require several times and we keep going around in circles. Can't reach anyone by phone. Bottom line I have given up! I still have not received the item I purchased and the website now is down. BTW my credit card immediately reversed the charges.

You can only email them about billing issues They don't understand what customer is inquiring about waste of time to resolve issues. Not worth it bad service.

I paid literally every payment on time but they constantly deny me the ability to purchase items. They say my credit limit is $1200 but never allow me to purchase over $300. Their site is fraudulent and needs to be taken down

I ordered 3 items. All of which were cancelled out of stock instantly. I got charged a 8 dollar fee just for a cancelled order DO NOT USE THIS WORTHLESS COMPANY. KLarna does not charge anything to use them. They are amazing compared to this crap company

When there is a problem and you need to speak to them the number they list is an out if the country number. When you have an issue they are imposible to reach. I was part of a scam merchant that they supported
Use Klarna they are awesome, reachable, refunds are quick and they dont pay until the items are shipped

I purchased two separate items. Made 2 payments, then my sign on information didn't work.
I emailed a week before payment for one item was due asking for help, no response. Their email service says not to continually email as it won't help. My second payment came due and I emailed again, still no response. In panic, i email again. They were sure to send me notice saying I was late. I've emailed 3 times now, still no response. I've looked every where for an actual # to call. Nothing. The idea of this service is great, but it only works if both parties are responsive!
So I wait, let them say I need to pay the late fees.

This company allows retailers that are scammers. I purchased a "Dyson -like" hairdryer/ air curler from a place called CURLY. And it arrived this super cheap plastic product that doesn't work. I sent the product back immediately with a shipping tracking and wrote CURLY to let them know I returned the product and then they stopped messaging. I've now been "in contact" with afterpay about it for 2 MONTHS! Even though they've seen proof my product has been returned to CURLY, they've continued to take each payment out and keep saying "we are still waiting to hear from the merchant".
When it comes to klarna and affirm, when they see you've returned a product, that company themselves refunds you immediately. Way more reputable and safe to borrow from.
Right now I have no product and am out $200 from AFTERPAY not taking responsibility from a horrible company.

Afterpay! I was dealing with them for 2 1/2 years. Payed Every 2 Weeks. Spending Limit went up, good for me right, WRONG! Just landed a new remote job, printer & computer big time part of job. So I made a last payment to Wayfair $13.27, for some reason the bank took a payment twice, but then returned it. I thought the payment went through. Untill email said payment was late. So email Afterpay right away They respond 3 days later, why have a chat window when NO ONE IS THERE TO CHAT BACK!? So spoke to Tamkia she said "They looked into it and I made 1 late payment so Afterpay lowered my credit $600.00 because of this, Why? Just when I needed them. 1 Payment and I emailed proof of payment on time, but made no difference.

Payments come directly out of my bank account everything has been paid off all of a sudden they freeze my account I can't make any purchases total rip off don't waste your time

My card got stolen and the payment was rejected. I have been trying to change the payment method, but cannot login without the stolen card. No support, no response, no telephone number to contact, no way to pay. I will pay the full amount and cancel the account as soon as I manage to contact them in some way.

Absolutely horrible customer support and dangerously irresponsible account management. They probably make more money by forcing accounts into collections!

You're going to suffer unless you, "Stay away from Afterpay!"

Do not use afterpay and cancel a order they will refund you half your money. I used them for Walmart and my down payment was $83.10 and they refund me $47.10 where is the rest of my money. So if you can avoid them

We made the mistake to place a big order worth around 1500CH for our kids birthday. The day of the delivery, owner was rude and late, and there was definitely not worth 1500CH of balloons that were of very poor quality.
She asked us to pay more money and an additional "gas fee" complaining she would need to go get more balloons, and that it will cost her money, which we disagreed to because the guest were arriving very soon. Aw tried to move on with the issue and simply ask the owner m to only pay for the amount of balloons she brought (was around 600-700CH) which she refused and made a scandal, was rude and left making a scene in front of our kids.

After using them a number of times and paying off several orders totaling more than $1800 my spending limit suddenly decreased to $100 wat a joke. Never using them again

Afterpay is not the same they cut my spending to 50 dollars because they said I was late on a payment but when I looked it up they had me late on my first payment and I was like how do you be late on first payment they never give an answer just saying our service is free to everyone then I read a little deeper they say in order to increase your limit you have to add a credit card I'm like no because I never had to before and after the way I been treated I won't be using this little 50 dollars like why would you need Afterpay for 50 dollars you can't buy anything with 50 dollars

I did a return on August 1st 2022 money posted to my account this past Tuesday. Today they when back into my account and took the money back after I did my return. I'm starting to believe that Afterpay are scammers! Too the fullest will not do business with them ever again…. Good luck to those who are using them..

For the first time, I have a serious issue with Afterpay. I wrote them in hopes of getting help with my purchase from Shein. Shein is deceitful and downright fraudlent. I ordered a 4 pack of wavy hair in 20 inches but they sent me 16, 18, 20 and 14 inches instead. I have been going back and forth with Shein for approximately two weeks. I reached out to Afterpay for help last night only to have a CSR named Diane write me back in a conscending tone to tell me that there was nothing they could do. There is nothing worse than a CSR that is conscending when you have spent your hard earned coins.
She also told me file a formal complaint in the app which did work either because it claimed that it could not verify my identity after several tries.The app completely locked on me and it did it again this morning. Then I went into the actual Afterpay website and tried to file a claim against Shein and again NOTHING.

My statement is if you cannot and will not help customers obtain a refund then you should not have the ability to accept payments. I am not paying for an item that I purchased from Shein that is not as described. You do not have a direct phone number and emailing you takes forever.

Horrible, no one to speak with, I've been trying to update my payment method for the last two days! I will cancel after making this last payment!

If you use AFTERPAY and end up returning your order, they don't even give you all your money back! They literally steal from you. AFTERPAY owes me $40 just from one order and I still have yet to see it. I should have got this money back the beginning of June and it is now almost august. Absolutely ridiculous. Don't use AFTERPAY!

Smaller online scams have been using the platform to steal funds and because of AfterPay's policy if they do not report a refund or return they will keep your money despite not sending a product.

Customer support form AfterPay is abysmal and there is no phone contact.