Affordable SeatingReviews 76

I was VERY nervous about placing this order. The reviews were mixed on some sites but it was the look that I wanted... so I measured like 5 times! I was very careful in making my selections and filling out the custom order form. I asked for a ton of samples and settled on the L shaped booth, teal back and gun metal gray base with metal feet. There was a slight delay in the delivery - but all things COVID considered, it was not significant. The packaging was nothing short of TERRIFIC. Like top notch, not a single mark on the piece from shipping. I mean, seriously it was MINT! My husband and I both LOVE the booth and the small round table. It has made our breakfast nook the hot spot to be. (fighting for the space with my college aged daughters) I am just a regular homeowner - but the booth and the table are absolutely perfect and we are so glad we took the plunge and made the purchase.

After my experience with this place I will only buy now from Amazon, Walmart or Wayfair. I don't consider any other on line seller. I got my item but it was pins and needles all the way. I ended up chasing the delivery van down the road after they left my road because they had no lift to deliver it with. My husband and son lifted it off the truck. Delivery company with whom affordable seating probably owns, then took advantage of my credit card to help themselves to white glove extra service that never took place. Sad but they ruin it for legit companies. I lost dispute with my bank. They really are very dishonest and if you read the good reviews you can tell they are staged. Also the booth I got the wood where you legs touch when you stand up we're not sanded or smooth. Got some really nasty cuts. If I were a retailer I would get sued.

I order 25k worth of booths, paid them upfront and 1/3 of the booths came completely damaged and I had to pay to repair them. They offered to put in a claim with the shipping company and it has been 5 months and they have changed their story 4-5 times on what is going on. When I finally called the shipping company directly they said they started a claim but never provided any paperwork. When I email affordable seating they still tell me the check is on the way. They actually said they are waiting on USPS for the check. It is almost comical that they are still in business. If I would have read the horrible ratings before I ordered I would have avoided them. You should too!

I was having difficulty finding the chairs that fit the design of the other furniture, so I reached out before ordering. Juliana was very nice and helped me find what I needed for my Indian restaurant.

Great experience with Restaurant Furniture. Ordered custom-made table tops. I wasn't sure what materials to select on the website so I reached out to support and Eric helped with some of the details. Thank you for your help and fast delivery.

Amazing customer service! Stan is very professional. Highly recommend them and I plan to order in the future.

Bought restaurant chairs. The chairs I got were as described but arrived four days later, and I was in a rush because I was re-opening...

I am also in the group of "wish to hell I'd seen these reviews prior to ordering". Wrong table tops, missing pieces, cluster f**k of a delivery. Customer service is an absolute joke! You'd have better luck and more fun with an IRS audit. $24,000 spent and all I get for assistance with the mistakes and missing parts is pound sand. This is not a company, it's a mafia racket posing as a manufacturer. Avoid, avoid, avoid at all possible cost!

Bad service never return calls and responds.
I order boots, came damage and no refund?
It's been over 1 year, that how they do business.

More than a thousand dollars worth of order delivered in a winter holiday which was damaged. Their response "it's not our responsibility". They wan us to pursue the shipping company. Total dissatisfaction. We are stuck with unusable benches we ordered. Do yourself a favor and buy from somewhere else.

I ordered a custom booth in mid May 21. No word from them. In mid June I reached out and it was clear something was wrong. They followed up with an email. It said it was supposed to ship by June 10. This date had already passed. So I asked again for an update. I received nothing in response. My order arrived in August. But only one piece of 2 arrived and it was damaged. It took two weeks for them to find the other piece. Someone decided that when they found it 75 miles from us, they needed to ship it 500 miles north. Then back to 75 miles away. It then took over a week for it to be shipped to me. So our booth was finally complete mid August. Fortunately the damage is not visible. This company absolutely sucks. I even reached out to the CEO and received no response. Crappy companies are often that way from the top down. This is definitely one.

I would highly recommend anyone looking to buy restaurant furniture to continue looking outside of this company. My experience has been a disaster so far. I placed an order on February 28th for new table tops for a restaurant I am opening- the website guaranteed delivery in 3-4 weeks and items were all listed "in stock". I never received anything indicating my order was delayed and every time I call the customer service line the agent just tells me that they are unable to confirm my order status or when it will be shipped. There was no delay in taking my money for the items I have not received. My restaurant is ready to open... just one problem I have NO TABLES!

SHOULD AVOID this company, if you need furniture in time or if you want to get the right refund for bad products. Here's what happened to me:

(5/20/2020) I ordered 19 tables for my restaurant, which was said in stock
(Late July, 2020) Tables arrived after months of delay. It was realized that they had not been in stock - Lie
(10/13/2020) Filed a complaint about a round table which had a bad case of warping.
AffordableSeating offered me a refund for the table.
(1/6/2021) Refund check was received, however with the wrong amount. $109 as opposed to $508.
Contacted for the correct amount.

(01/19/2021)
Customer Service in AffordableSeating said, "I am sorry about this mistake, I will have the correct amount mailed to you."
As of 4/1/2021
No action since then, even though I contacted them several times to get the update for the refund check. Every time for more than two months. I got the same responses. "It is being processed by accounting department. Customer Service cannot do anything. Custmers are not supposed to talk to them. Customers can only wait. No expected date."

Do you want to do business with this company?
This company can eat up your time/effort/money/energy.

I renovated my bar in Welland, Ontario. I purchased booths and they were custom made to my exact size requirement. The booth backs were made higher for more privacy. They were custom made, and shipped to my door for a lot less money than I could find in
Canada. The quality and workmanship was excellent! As well, I purchase bar stools at a far better price than anywhere else. It has been one year now since and everything has held up perfectly. I am expanding my bar and I am not even shopping around, I am simply placing my order. And I almost forgot to mention, the service is outstanding! My service reps name was David. I hope he is still their.