AerieReviews 25

Aerie has many qualities that I love. They have cute underwear and clothes that aren't too sexy, but have just enough to make anyone feel confident and beautiful. They have prices that aren't too expensive, but indicative of the quality you will receive. They market women as they are with no retouching and advocate embracing your "flaws." I wear their underwear almost everyday. Their styles are very comfortable, especially the vintage lace underwear that seems like it would only look nice, but is actually more comfortable than some of my other pairs (which is hard to do). I also own a bralette by their brand that I absolutely adore. Comfortable, cute, and gorgeous lace (in case you can't tell, I love lace). I love the breezy, laid back vibe of their store, which is much more appealing to me than the raw, proactively sexy vibe of the other very famous lingerie store (think wings). I really do love this brand and I hope to continue shopping there.

We don't have an aerie in my town but every time I make a trip to where one is I always stop in! Not to mention they have a great user friendly online site if you aren't near a store. I always check their deals and love their 7 underwear for $26 offer they have from time to time. The designs are just so adorable and fabrics they use are so soft and pliable but at the same time they are quite good quality. I absolutely love the fit of their undergarments. I usually have a hard time finding comfortable underwear as I have large hips and a tiny waist, but this is the only place I buy them now! They are absolutely true to size and the I would say the pricing is about average. I've bought from their store or ordered from their site over 20 times by now and I've never had an item with stitching issues or of a colour I did not expect. Every single time I've enjoyed my experience, whether it was in store or online. I just wanted to share my good experience about aerie with you other savvy shoppers like me :) So I wish you happy shopping!

While it's really easy to navigate the website and your discounts are easily tabulated while you shop, If you decide you need to change or cancel your order with Aerie within hours of having ordered it, Aerie customer service will not be helpful at all and hide behind their "fully automated system."

In my case, I signed up for a third party service that guaranteed free two day shipping and it was not applied at checkout, nor was there a way to verify whether it had been applied. I called Aerie customer service to see if the order could be canceled or altered and they basically gave me the run-around " Oh I'm sorry we have a fully automated system we can't do that." I even said, "ok, I just want to cancel the order" and they could not guarantee that it would not be shipped while my request went up to corporate. A simple request like canceling an order should NOT have to go up to corporate, it should be able to be handled in-house and should be able to be done within a few minutes on the computer while you delete the order.

Having a poorly designed system is no excuse for bad customer service. Being an internet retailer is also not an excuse for poor customer service. I've worked retail before and you do whatever it will take to make sure the customer has a good experience. It's how you build your brand.

I am very disappointed and will never shop with this company Aerie or American Eagle again.