I only wear AE jeans. I ordered jeans that are a style I've never tried and they didn't fit as well as the Super Stretch so the jeans were returned. I used the AE return policy of paying $5.00 for SH and I took it to the post office they assigned. I followed directions exactly as told, however the post office employee said I owed additional $11.75. I told them AE charged me $5.00 for a pre-paid return label, however the USPS said I still owed $11.75 so I called AE. They were very kind, but only agreed to refund $7.00. It's something, but I still paid $9.75 for a $5.00 return. It's not a lot of money really, just why charge for a return label if it's not going to work? I'll just stick to returning their items at the Mall. Probably spend the same cost on fuel, but at least I can walk about the Mall and enjoy! Still love AE jeans!

The staff is extremely helpful and kind. They went above and beyond to help me find the right outfit for my date and even recommended I try the curvy jeans, which is life changing! Sometimes their size selection is low but it's because they sold out and if I wait a day or two they always have it back in stock. Love my American eagle clothes and the employees at my local store. They even ship for free to your house if they don't have your size!

I bought three pair of Boot Cut AirFlex Jeans if February of 2021. It is now September of 2021 and all three pair have separated at the inner seam and torn. I contacted AE and their reply was we don't stand behind our clothing. Sorry AE, $150 for three pair of jeans that lasted 7 month... never buying your low quality junk again.

Bought a pair of button up shirts. They are of very good quality and got them at very good discounted price. Arrived at the given time.

Order t shirts and waited till 1 month after being regularly following up after delivery date they cancelled the order and didn't give any response from customer service team.

So, yesterday I went through and picked out my items online and proceeded to the checkout. Entered my cc info and it went through giving me an order number and said my confirmation email would be sent with the order number as well. I did a pdf of the screen, checked my email and NO confirmation. So I called their hotline and entered that number. It did NOT match my order at all! I called AE they said glitch in the system and to call my bank etc. My cc company said the charge was trying to go through and they were blocking it. I called ae back. The girl was nice but could NOT find MY order number at all. So I ordered online placed an order that apparently did NOT exist yet they tried to bill my cc. She had me on hold for 5 minutes then their system sent me to a survey so I was never informed what happened. I called my cc company again and explained my second attempt to try and find out WHAT happened. She made sure the payment was blocked. So do NOT use your bank card and use a cc that you can call and actually get a situation rectified by your cc company. Had I used my bank card I would have been screwed. How can they process a payment and have no record of your order? My items were still sitting in the the online checkout too. There's something sketchy going on with their website etc. I think its been hacked or something. So be careful ordering online and make sure you print or do a screenshot of your order and check it immediately for accuracy. If they screw it up call your cc company immediately and have them block payment asap. Because if you don't, the charge will eventually go through and you will not get your stuff with no proof of an actual order. So always check right away. I like their jeans but, I don't think I will order from them again because something has been compromised. My cc company has a watch on my card now. Best of luck!

I ordered a shirt from American eagle store in fairview montreal and it took 2 weeks to arrive at wrong address Thank God a lady brought it to me
Never again

I tried twice to order internationally. I'm in Thailand but I order a lot of things abroad. Both orders just never came and I had to do all the follow up. They tried to to hold off my refund when their carrier lost my package. Really awful.

Very bed Online services. I ordered cloths online they charged my credit card for full payment and i have not received my order for over a month. When i called them their research team is working on it on their own sweet time. At the end i have to call them to chase for my money.

HORRIBLE HORRIBLE HORRIBLE! DON'T EVER CALL CUSTOMER SERVICE. I NEVER GOT A PACKAGE FROM THEM AND THEY REFUSED TO HELP! THEY WANTED ME TO JUST BUY THE ITEMS AGAIN! THEN THEY CHARGED ME 2 TIMES FOR A PAIR OF JEANS! DON'T BUY ONLINE!

I went to American Eagle unsure of where to look what I needed what was possible in my size. Eric was amazing helpful in all ways possible he made My day go from stressful to amazing he is truly a Great person and an outstanding employee I am grateful I had the chance to meet this Man! I will totally be returning and hoping that he is there to help me!

Bought identical shorts last summer through their web site, i wore them may be 5 times at most, the waist elastic band of the dark one is all loosed. The short falls down so i just can't wear it anymore. I wrote to the customer service and they refuse to replace it or refund me as it has been worn. Looks like normal to them that their clothes don't last. No more purchase at this store for me!

I paid $60 for shorts that arrived clearly used. There was a bunch of sand in both pockets, and the tags were ripped off and clearly sewn back on. When I called customer service the rep had a mocking tone and said I couldn't exchange them and they wouldn't provide me with shipping materials- just a shipping label. A billion dollar clothing corporation tries to scam me by selling me obviously used clothes, and there is no explanation and no free exchange? The customer service rep also rudely hung up on me.

I ordered new jeans from AE. I received USED jeans with friction wear in crotch. Smelled of perfume. Customer service was NO help after talking to two supervisors. They didn't care and offered me a 25% off coupon. I am so extremely disappointed! They wouldn't even exchange them. I have to send them back without tags and start over ordering. I have wasted soooo much time! I'm furious.

I bought underwear that stretched out so much after one wash that they didn't fit anymore. The Aerie website says nothing about needing to keep the tags on clothing for returns - all it says is that you just need to have your receipt in order to get a full refund. I tried calling the store and spoke with the manager to confirm that I could return them. The manager said that since they had been washed, I could not return them unless I had approve from customer service. I then spoke with customer service, who told me it was up to the store manager to approve or not approve returns! Customer service was so poor that the agent I spoke with just logged out of the conversation before I could even ask questions. So now I spent money on underwear that didn't fit, with no way to return them, and wasted my time. I won't shop here again.

So I went to AEO and waited outside for an open spot to be allowed into the store. Lady ask me what I was needing and I said im here for some shorts. Said the mom shorts are in that area. I said that I was wanting the boyfriend cut and she said well those are really short but there is some longer other kinds in the back. My phone kept ringing and I had to take the call and that is the only thing that saved the woman from a tongue lashing. When I was leaving to continue the call she said, I didn't think they would work out. In case this is ur store policy, I assure you I can rock the short shorts with my 50 yr old self!

At my local AE I had a snobby Jack $#*!, She was more obsessed about what was on her phone. Seemed like a slut but that's another story. She was ignorant and useless. Even told me to $#*! off when I asked for a room to try them on. I gave a 4 star because he quality has been $#*! but I always take care of the items and have good luck with them. If you take care of them then they'll be good that's why they are great for me. So awesome clothes I like them and prices are fair I just know I'm driving to the other AE across town the next time I go and hope that I don't have a prick for a worker. I put in a customer complaint to Her manager and I hope he fires that arrogant $#*!. I went in a few days ago to look at some prices and I had. No content to shop there which I didn't because of her. I was comparing prices between this one and the AE across town from me. And in there I didn't see her so I hope she got fired but I won't be going back there again. If I shop there its online shopping. If you are ever in Boston MA don't go to the AE on 200 State street that's where I had the $#*!ty service. Other than that AE all you need to work on to please me is get kind useful workers. Other than that keep up the good work.