ADTReviews 798

I was scheduled for an install this Saturday. I was told my monthly bill would be 63.17 which would include my monitoring and equipment. Today I get a call to confirm my appointment on Saturday. The the representative tells me there'll be a 389 fee for equipment. I told her I was never told about this. She said I would have to pay over 300 a month for the next 3 months. I told her that was unacceptable as I was never told about the. She put me through to a customer service representative who told me, oh sorry they forgot to check a box, I fix it. Then proceeds to tell me I'll be paying almost 90 a month. I told him I wasn't paying more then I was originally told and he said he couldn't help me, so I cancelled my install.

We have had ADT out to our home 3 times to fix our bad service. Each time they have come up with excuses that I need to up grade my system and each time it costs me more money. The expert service tech George told me that just for 1800. 00 more I can get a hard wired system that would work better. ADT is a scam with bad service. My ring service was better.

Would not let me cancel service after a year of use. They stated that the contract is for 36 months. 3years was their shortest contract and now I'm paying for adt for my ex husband for the next 2 years. Not impressed with their business management.

I had a protection one system, it was getting quite old. After ADT bought out to Protection One, I was told that ADT had a better and more up-to-date system, I used both with smart home features. After much trouble purchasing the new system, I had my system changed to the new AT&T system.
If I had to do over again I would've kept the old protection One system or change to a Rng system. My experience with ADT from day one to the present is horrible in every aspect.
The salesman sold me items that were not usable with the new system, he misrepresented what it would do and didn't know much of anything except how to sell.
Upon installation I was told I needed to pay more money, for the items that were usable, as the salesman had not included them in my bill. I did not yet know that they were have no purpose for me
The installer did next to nothing to inform me on how the system worked and left no owners manuals. Upon my request the salesman sent me some links to information that told me nothing.
The connectivity between the home systems in the alarm is very poor and much worse than the old protection one system or a ring system.
The system will arm with doors or windows open, which can be a problem due to the slow connection between my homes wired sensors and the ATT controller.
The controls in the house are basically useless as you need to use the ADT app to do most operations of the system.
After paying for a year service in advance for the new system, ADT kept billing me for the old system. I have made many calls to resolve this but it is still not resolved. I told the sales manager how unhappy I was with the system and the fact I was being billed for the old system, he said he would take care of the billing and set up an service call, to try and resolve some of my issues with the system. The billing was not resolved and the service call was never fulfilled. To this date they have over billed me over $200 and sent me a credit for about $41.
BUYER BEWARE, the contract you sign, eliminates you being able to get out of this horrible service and system for many years.

I called after dealing with I felt was an incompetent operator after my alarm went off and was promised that a supervisor would listen to the call and call me back within 24 to 48 hours…I week later and I received no call back. Today, I called and was left on hold for over 25 minutes, was told they would get a manager in the call. Then disconnected me.
I called back and had to go through why I wanted a callback again, and promised a call within 24 to 48 hours…
I don't feel hopeful that it will happen… but it is said that miracles happen everyday. It feels like dealing with this company may take a miracle.

Once you sign up, you're locked into a multi-year contract! NOT worth what we're being forced to pay! Biggest. Mistake. Ever!

After 3 years of service, I strongly recommend passing on ADT. Don't waste your money. Their system is outdated compared to other companies (e.g. Vivint), requires using multiple apps (e.g. Ring), has limited functionality (e.g. No thermoset control, do garage opener, etc.), etc. Also, my system experienced several issues. I called to cancel and I was kept on hold for over 20 minutes. They also said they need 30 days notice to cancel my account. Please don't use ADT!

Unbelievable I don't have words for them they are just going street to street knowing doors and ripping out people nothing else they just destroyed the name of ADT and costumers. I have very very bad experience or my bad luck I open my door that day burn after a week last year in April I get the service till then to today they are making me idiot they didn't help at all every single time they came and they left they have so many reasons BUT they didn't held me at all And I am stuck with that...!

I had this service installed after moving to a new home. From day 1, this has been a jokenof a service. The installation company put alarms in spots that were unnecessary after I told them not to place then in certain spots. They oversell everything. Then we had alarms go off when the alarm was DISARMED. It took several trips for these clowns to correct the issue. They then tried to charge me to fix their screw ups. If the alarm goes off and you call back to report the alarm is a false alarm due to their defective system, you can wait 10 to 15 minutes for someone to answer. It's a crime this company can offer such a scam service

Absolutely horrible experience. After using adt for 25+ years, we have had no issues until now. The management system just keeps passing us around and brushing us off. I have never experienced worse customer service.

Don't fall for their false sales pitch and false advertisement. I moved to Chicago and got the service for my apt. Their hub doesn't work and they told me to upgrade my wifi, which I did, I got the fastest Wifi by AT&T and on top of that I got a Wifi Extender as well. Called their tech support 5 times and they couldn't help. I called to cancel and their options are nothing but REDICULUS. If you have extra money in your pocket and want to waste, sure, go with them! If you have value for your money be careful with their false advertisement.

I'm on a 3 year contract and I deeply regret it! They raised my price this month in the middle of a contract…who does that? Isn't that the point of a 3 year contract? I would have never signed for that long if I just knew they were going to increase the price mid contract they made a point to tell me that my price would be "locked in" apperently not!

I recently got a bill from ADT for $2000 for a service that I'm being refunded for. Go figure this? The problem is I won't get The refund for 60 days! All the while the company keeps my money and I'm subject to pay my visa bill. Poor customer service

My wife's purse was stolen at a restaurant. Worried about people accessing our home, she called ADT to inquire about service. They wayyy oversold her and we ended up with a nearly $1800 install and $65 monthly service cost. Fast forward a couple of years, we are still under contract but doing work on the exterior of our house including doors and windows. According to ADT, we could not pause the service and had to keep paying during construction despite not being about to use it. OK, fine. The cheapest plan we could get into was $35. Despite being assured we still had access to the app, we lost access. Now construction is done but some sensors were damaged during removal and we have a couple of extra windows. Basically the only option was to pay ADT for grossly overpriced replacement sensors and a tech to come out. And if we wanted access to the app we would have to move back into a monthly fee over $52 a month. Of course it starts at a lower rate for a month or two to get you in then increases well above comparable systems. We ended up paying out the rest of contract monthly and went with Simplysafe. Easy self install, cheaper monthly monitoring, less expensive hardware and easy to add devices at any time. And no bait and switch to a higher rate later.

Customer service is non existent. I've called 5 times today and by the grace of god I got 1 nice lady to actually help me cancel. The other 4 times I got transferred multiple time per each call. I've been on the phone for about 5 hours today between holding and telling people I wanted to cancel.! YOU ONLY HAVE 3 DAYS AFTER INSTALL TO CANCEL!

The technician who installed my equipment wasn't terrible but they canceled on me the day prior to my appointment then said they would send an experienced tech out. Super nice guy but could not answer a lot of my questions. Not a good experience. I was expecting a camera package but was not informed till mid installed my internet speeds could not handle the cameras. ( I have so internet Living in the middle of nowhere). Super regret listing to my wife haha

We were sold a system and encouraged to sign in short time. Realised it was too expensive and tried to cancel. When finally getting through on the telephone numerous times and being assured that our deposit would be returned nothing happened. How many times do I have to telephone or will I have to take matters further. Don't buy it.