ADTReviews 798

Called by salesman Justin, came to our home. We advised him what we wanted and he stated that he could provide that. The tech came out to install the equipment and the cameras were wireless. So that meant we would have to climb a ladder every 2 months to take them down and charge them. We stated if we knew that we would not have said yes. Also they said they could wire the cameras but would charge us. The cameras do not provide coverage that we needed also. The whole experience was a disaster.

Faulty system, couldn't resolve with their tech. Customer support is only there to try to lock you into longer contract periods. Everything results in them extending their contract. Scam scam scam

I called ADT to report an issue that I was experiencing, and was told there is a 59.99 charge to have a technician come to my home and when I question why am paying $60 dollars for a service that am paying for monthly, the rep responded you can write to the CEO of the company with your consent, VERY RUDE and UNPROFESSIONAL. I wont recommend this service to anyone, please look into other companies and make a better choice.

This company is unsatisfactory. Constantly broken equipment. An upgrade of their broken system means more money and to boot they insist on coming to my house to have a salesperson explain why I need to spend more. No option to do this over the phone. No appointment for a week and then a second tech to install a different system after that. All this while I have no security system. Wildly unsatisfied.

I was offered the ADT system as an alternative to the Google Nest Secure.

Here are my thoughts regarding the ADT system:
1. Poor UI in the App and very buggy
2. Door/window open/close chime is very shrill and can't be changed.
3. The app starts off in a demo mode which is almost impossible to change instead of "just working" out of the box.
4. You can't return the device to ADT as the replacement choice is a "1way street" malicious business practices anyone?

ADT will do anything in the beginning to get you to sign the 3 year contract. But once you do, thats when the good service ends. Look at the reviews on social media, look at all the complaints on *******@adt on Twitter. There are plenty of other companies to look at, I just wish I would have.

I had an appointment with an installer to reactivate my system in a house that I just purchased 01/31/23. The installer, Don came out to my house for the reactivating. He explained to me the system was antiquated. I agreed and by the time he left my bill was $3,500.00. I agreed to the charges. 90 days later I had a minor problem. My key pad was not installed properly. I scheduled a service call (one day in advance) and the tech came out. He fixed the key pad problem. He tied to help me hook up a couple switches I purchased and installed.he went into to the program from the back (which I can't access) he did some reconfiguring. When he left and I didn't know this till the next day, none of my connected devices worked. When I called support the nice lady on the phone did everything in her power to fix the problem but could not get it resolved. She switched me over to an appointment CSR. They told me they could only do a virtual appointment the next day in the afternoon when I was on the flight back home. I explained my situation to her but she/they did not care. I had to go buy another lock and install myself and connect to the system. No users codes work again. Obviously it's within their system. But they don't care. They upsell you, take your money and don't provide service.
Don't use this company. They take your money a run. I'm switching to another company ASAP.

There is a known issue with a wall unit that causes incessant beeping. I was told to wait 24 hours for a virtual technician. He called, ensured that this is a known issue and it was resolved. It was not! I called back and was told that I would have to pay a technician fee to have someone come to my house to resolve the issue. In other words I would have to pay to have them fix a nuisance issue for their faulty hardware.
Unreal. I will be removing this system and canceling this service.

Called to let them hear the cheap battery operated alarms going off as home filled with smoke,while ADT alarm remained silent! One would think that would set off some alarm that their system had failed us but… instead they shared they were a week out In getting a service call to us and oh we will be charged to have them come and Fix their own equipment ( in which we are paying monthly for)
To add insult to injury they went ahead and charged us for another month! As we refused to pay another month of literally NO protection ADT turned us over to collections for $35.30! We had their service for over 20 years! Shame on you ADT
You need protection find another company that stands behind their equipment!

So adt gets you into a contract once they do that they find ways to keep locking you into a contract I moved found out once I moved I couldn't take any of the equipment with me it was only good for that address then they sold me another system and made me do another contract or pay to get out of the other contract then I've been trying to get out of their contract for her for over two years now and haven't been able to so I took all their equipment out of my house and I'm still paying monthly because they want me to pay them a lump sum I haven't even used equipment in six months and now I have a hard time canceling I keep calling and they keep telling me I have to call back another day now I called today which is a Saturday now. They said they can't cancel contracts on the weekends that I need to call at 8 AM in the morning if I wanna get through otherwise I won't get through when I call and push the one for them to call me back they never do and every time I call and say I'm having a problem with my system they say it doesn't show that you've ever called so today when I called they asked me is your system connected? I said no hasn't been for six months well your best bet is to call 8 AM well that doesn't work for people that work. We can't always just call at 8 AM to them at their convenience. However, good luck ever trying to get out of a contract because they find a way to re-contract you Every time you try to cancel the ADT blue is a joke doesn't work at all waste of money and nobody will fix the problems. I would never recommend adt unless you want a lifelong commitment with them. I would give it no stars if I could

Don't go with ADT. 4 month ago I was woke up with Firemen beating o my door, my alarm was going, I let them i and couldn't such the alarm off the code didn't work so the Firemen took it off and left it laying in the floor. After sever hours on the phone speaking to one then another I though I had the charge dismissed and i dont look at my C/c statement very close but today I did and the have been charging me right on and there system is piled up in tn the floor.

Payed out many months. Their service little to none fees and disrespect are my experience. I would highly recommend not going with ADT. I stand by this they took advantage of me in a major way!

After paying an early termination fee to terminate the ADT contract that I no longer want or need, I have again been billed. I spent more than an hour on the phone with various customer service employees being transferred back and forth to 'let me know my options' when I tried to cancel - even after informing them that I had already been informed of my options and had opted to pay the early termination fee, which was more than $1100. Finally, I called the subsidiary SafeHaven who stayed on the line with me to ensure that the issue would be resolved and my cc would no longer be charged for this service that I had canceled. I was assured that I was all set. In my opinion, ADT intentionally continues to bill customers hoping that they will not notice - in my opinion they should be investigated for their fraudulent billing practices. I wish I had read the reviews and learned about their litigation issues before I chose to do business with ADT. I will never recommend ADT to anyone and will tell everyone that I know about the issues I've had. I'm still waiting for my billing issue to be resolved. If my cc company cannot resolve the issue, the next step will be a BBB.org complaint.

I had ADT put a system in my auto repair they put household sensors with double stick tape on the big roll up doors. They kept falling off. Every time I complained they sent a tech out to re install them and they kept falling off. Then they sent an e Dior out with another type of sensor. I a tually installs it myself because he could not figure out how to do it himself. They then drafted my bank account $180 for the service. When I called to complain I was on the phone 2.5 hours. Now I'm having issues with my home system and I'm getting the same BS I was n the phone almost an hour today just for a contact issue. THIS COMPANY SUCKS DONT USE THEM

The worst security. They continue to bill after I cancelled for months of my control panel becoming inoperable. I was a customer for almost 20 years. Anything is better then ADT! I have attempted to cancel for months and now I've got Amex going after them.

Hidden Contract and cancellation policies:
It's a scammy trick from the get-go with a hidden contract and cancellation policy with fees. After 15 minutes on the phone with Christian he told me I had to call another number and tell a different person that I want to cancel my service, and that there is a wait time of 20 minutes. When I tried to call the number he gave me the recording said a wait time of 51 minutes. They are scammers and they want your money, not your business.

1. They are good at their job.
2. The sales people are liars
3. I was told I could leave my equipment and I will not get charged for it (they use it as a way to get new clients etc)
4. That was a big lie- not only did I get charged for the equipment, the property management charged me to remove their equipment
5. ALWAYS TAKE THE EQUIPMENT WITH YOU, THEY WILL CHARGE YOU FOR THE ENTIRE BALANCE AND SEND YOU TO COLLECTIONS SO TAKE IT AND USE IT ELSEWHERE.
6. They nickel and dime you to DEATH! They will not send a tech out to fix the issue without charging you a ridiculous BS fee of at least $90 PH and those tech guys might be new and be there for 7 hours.
7. DO NOT GET SUCKERED INTO BUYING MORE EQUIPMENT THAN YOU REALLY NEED.
8. Just buy a doorbell camera and a camera for the inside of the house maybe back door area.
9. The monitoring service is at least $70 a month.

If I can rate below 0 for ADT, I'll rate -5. This company didn't get investigated about its sales practice, it's also an issue of lack of governance and oversight on this type of service. ADT's sales "persuaded" me purchased more than $6k equipment, even at the time I've said I don't need that those, w/o disclosing I have to pay full amount of service charge for 5 years in addition to full amount for equipment when I terminate service (because of work, I have to move). It's not only not worth it, it is a trap. I write this review so general public research for security products can see it and be very careful, ask right question, don't trust sales, read contracts yourself before you sign it. We naively thought as consumer in this era, we are generally protected, but we are not. ADT definitely exploit customer's naivety, in a big deal. Such a company, their practice, I don't even think they will last long in this era with the spread of internet and customer review. But we paid our price and will be careful when sign up on any service. No one can be trusted.