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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
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Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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It sucked
I was simply buying a product-one time sale
I got hit for repeated pills on my card without permission. When I contacted your so called customer support-I got a foreign $#*!ing Asian $#*! (I could tell she was Asian because of her malapropisms and grammar) she argued with me!
I've tried to unhook my email (unsubscribe) and have not succeeded. The $#*!s who run this scam are worse than Amazon…
Eat $#*! die!
Your emails state both:
"Thanks so much for sending back your set" and
"We did not receive the item as a result you were charged the item price of $44.95
I tried to reply and received an auto reply saying I should go to the help center. I don't recall what steps I took next but I never did receive resolution…
If you have stores near you and time go shop, this is unnecessary and all around a giant hassle
The wire from one of the bras that I bought was sticking out and neither of them looked like they did in the pictures.
I ordered 2 sets. I received one item of each. When I called to inquire if is was getting the rest of my order, the operator was difficult to understand and didn't answer my questions fully. When I last checked my account I didn't have a credit for what I returned yet.
Material of product is extreamly light and seams more temporary then long wear or last long.
Elasticity does not seam to be existent
Hi,
Thanks for taking the time to write this review.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and more improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
Very pleased with all my purchases. Always get the products early
The ordering process was very easy and it was shipped and delivered ahead of schedule. The item I bought is beautiful. As good or better than the picture
I have loved so much of what I have gotten in my past boxes, but it is getting repetitive and I'm not seeing much variety in my more recent shipments. I have marked tons of items on the site that I love, but none have ever been included in one of the boxes.
Hi Michelle,
Thank you for taking the time to review us.
So sorry to hear that the experience you had with your recent boxes was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services and accommodate our customers' needs and wants.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
My issue wasn't resolved. I received a set was that damaged and all torn up and there was no follow up
Hello Rashelle,
Thanks for contacting us.
So sorry to hear that you had an issue with your order! I've reported this error to our warehouse team so they can look into it.
I've now issued a $10 store credit as compensation for the trouble and it's available for use whenever you like.
To quickly have this fixed - you just need to start an exchange online so you can reorder a new set at your earliest convenience. It's all right if the return you are registering doesn't match the item you received, as our warehouse will be on the lookout for the incorrect items.
To start your Exchange or Return, you just need to log into your Adore Me account, using a laptop/desktop, and follow these steps:
1. Go to My Orders
2. Select the order that you'd like to Exchange/Return by clicking the Arrow sign found on the right side of the screen, pointing right.
3. Click on the Create Return/Exchange button that's located at the bottom of the next page.
4. Choose whether you'd like to Exchange or Return then, click Continue
5. In the next page, click on the Print Label button and follow the easy steps to Return or Exchange your order.
Useful info: At this time, you can return your set(s) within 30 days since the order's ship out date.
Please refrain from returning packages to self-serve drop boxes as this may result in delays.
Some more useful deets: you can only use one voucher code at a time, which means you need to place multiple orders if you're exchanging multiple sets.
If you need assistance with anything else, please let me know. I'm happy to help!
Best,
My last 3 orders have been significantly delayed due to processing time. What I mean with this, is the order is placed and received, a shipping label is created, but the package isn't mailed for 3 - 4 business days. This places the order at my doorstep 7 - 10 days after I order. An unreasonable time in my option in the world of Amazon Prime.
Good morning the customer service is great
I appreciate the way them respond on the phone
Went you call to ask a question
Thanks so much
Order was couple days late so I called, rep was rude, told my me it was my fault for needing my items so quickly ( 2 weeks After ordering) orders now 2 weeks late and still nothing done to remedy it
There was an accidental item put in a box of returns, and the response was prompt, professional, and super satisfactory!
I've made several purchases this month and just about every one came to me with strings hanging out. To the point of holes forming in the garment. I've had to throw away several items already, so I plan on cancelling my membership. Highly disappointed.
Hi Amy,
Thanks for taking the time to review us.
So sorry to hear that we did not fully meet your expectations with the products you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the products that we currently offer, in order to accommodate our customers' needs and wants.
Again, thanks for your feedback, we truly appreciate it! Feel free to ping us back if there's anything we can do to help. We're here to assist.
Best,
Adore Me
[email protected]
I had never purchased much lingerie, but after significant weight loss I decided that I had the confidence to try. I liked the range of styles on AdoreMe and the price point was right. I have made quite a few purchases now and can say that while all pieces are reasonable quality, there are some that are better made than others. Also, the sizing is not entirely consistent (but not so far off that it doesn't fit). To put it plainly, some purchases are amazing, others are just okay. However, because the pricing is reasonable, I feel good about continuing to buy from AdoreMe and continuing to try new things. Overall, my experience has been well worth it.
I got a beautiful and sexy white satin lingerie for my wife's birthday. It was perfect
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Hello Kelli,
Thank you for your message.
I can confirm the refund of $44.95.
Under the transaction ID: ch_3KysuWC8WIvDXO6n1dczNSi0.
Please allow 3-5 business days for therefund to reflect in your acount.
Please do not hesitate to get back in touch, if we can help with anything else.
Best,