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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I placed and order with enough time for my girlfriend to receive it for her birthday but the order got so delayed she got it a week after she came to visit me, which was like a week and a half later than the latest delivery date.
So easy to order because the sizing is consistent & the fabrics are so comfy on the skin. Sexy sets at a great price, LOVE it!
For one you don't even have to try 100 on. They have plus size menus and those are broken down to tops and bottoms specifically enough if you know your bra and panty size you can find what you want. It's awesome. All of the bathing suits I've ordered look great on my size 12/14 body with 38DD bust. That isn't east to size.
Never got my box for the month at all……………………….……………………..
Hi Christian,
Thanks for taking the time to review us.
So sorry to hear that the experience you're yet to receive your box. With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
Returns are a lengthy lonely process despite having made many purchases!
I love the goods but sizes aren't consistent and every single body is different.
Still awaiting comm. Re return, which was delivered 11 days ago, and it's crickets re my refund. So far, not the best return process, so I will buy way less liberally.
Hi Deidre,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed and your feedback was sent to the relevant department. As customers like you continue to tell us their experiences, we will be able to evaluate future changes and respond with even expanded and more improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
They have great products! Their return policy is great so you never have to be afraid of trying something new!
I have bought multiple items from Adore Me and have had no complaints. Sizing can be difficult for me, so I appreciate their clear-cut return/exchange policies. Additionally, all items I've purchased have been great quality especially for the price. Would 100% recommend!
I'm actually enjoying receiving a treat for me. Great quality fast shipping. Would highly recommend.
Super cute stuff. That said, Swim sizes are inconsistent; one pieces fit on top but too loose on the bottom to stay in place. Size guidance for two piece swim is just flat out incorrect unless you want your boob hanging out.
Overall what is very frustrating is the consistency of out of stocks, even at the beginning of the month with the release of the monthly styles.
Shipping took *a lot* longer than expected but the specific issue was that I received an email from Adore Me completely blaming USPS for the delay. Upon review of the tracking information, it was clear that they blatantly lied in the email and stated that they dropped the items off four days earlier than when they did. Why this was something they found necessary to do I have no idea, but it definitely made me question the business as a whole.
Hi Kirsten,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with even expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to assist.
Best,
Adore Me
[email protected]
Love all the great styles at adore me and especially at such a great price! Particularly when you include the deals they have all the time. Arrives in short time as well!
Great… the guy I talked with was very kind and helpful. Handled everything I needed … thank you
Awesome. My wife looks sexy as hell in the panties and lingerie I buy her from Adore Me
Delivery and product good. I ordered one piece swim suites for plus sizes. The leg holes are all designed at higher cut om the hip. Not the highest bit enough that one suite must be returned. They really are not desifned for a petite person and particularly one with some extra weight. I plan to return one
Hi Teresa,
Thanks for taking the time to write this review.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and improved products.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from Adore Me. You may always send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
This is my first month with Adore Me and I'm very pleased! Not only were prices great plus first timer discounts, but if something didn't fit I could get immediate credit to buy something else or another size. Such great service!
I order sports bras and the bras hooked in the back and they were not sports bras
Hi Tonya,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the product you received. We are gutted when we miss the mark.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we're always here if you need us.
Best,
Adore Me
[email protected]
The weekend of June 11th, Adore me held a BOGO sale, as well as $10 off one set, $20 off 2, $40 off 3 for those not included in the BOGO sale for VIP membership holders. I placed a large order for my wifes's bday. With no reason given I received a generic email from the company advising that they had cancelled my order and directed me to customer service. When customer service was contacted they looked at the file and stated they were unable to provide the reason and had to "escalate" the request. Through Adore Me's own marketing their sales amounted to $260 in savings on the order thus they elected to cancel it and still have not contacted me to explain their reasoning. Their customer service dept is the worst going. Avoid this company at all costs. They will sell you things and then say no sorry we take it back and cancel your order without even providing a reason. Needless to say my wife and I will never give them our business again. Steer clear at all costs.
Hi James,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the order.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with even expanded and more improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I got the elite box and after I got it I looked at the items the bras were too tight the thongs were did not fit proper they was overcharging for certain items as Bruce ridiculous then when I turn around and returned it they charged me almost $200 saying that items were damaged they had I put in to cancel my order and to this day they have not canceled it they sent me another box this month and I refused maybe they might get out there and cancel my order and refund the money that I paid for it because yes I received the box and I returned I think that $20 needs to be refunded will never ever ever go to you guys again I'm sorry to say this but if it's lingerie wear in all this for women to look nice you maybe you might want to work on getting their slices right first and stop charging them for dirty items with the items aren't
Hi Nicole,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
This was my first time ordering from Adore Me and I was ordering for a specific event…a photo shoot. My girlfriend ordered the pieces she wanted and had it delivered to my family's address in Beaumont Tx (she lives in Louisiana)We paid the extra fee for priority shipping to make sure it arrived on time. I was to meet her in College Town Texas with pieces for the photo shoot but was unable to because they did not arrive on time. Actual they arrived almost a week after the fact. I don't live in Beaumont Tx nor Louisiana so as of yet neither of us have received the items but if they are paid for. All the company offered was refunding the extra postage and a $10 credit. At this time my girlfriend and I are extremely disappointed. And my girlfriend is reluctant to purchase anything further from Adore Me. Especially since the customer service rep suggested that she reach out to my family and ask them to ship the package to her. That is unrealistic and unfair to ask of her and She didn't get to use the pieces for what she purchased them for.
Hi Charles,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to assist.
Best,
Adore Me
[email protected]
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Hello Ivan,
Sorry for hearing this, it can also happen due to the high demand in orders for us and deliveries to our carriers,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Best wishes,