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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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On my recent order I ordered a pair of panties for my wife and what was shipped was similar but not the same item pictured that I thought we would receive.
I place a order for a top and bottom set. But they was sold separately. They only sent the bottom b/c top was sold out. So I have the bottom b/c they will not let me return it. And it took about 4weeks to get that. They tried to make it right by giving me discount codes but you have to pay full price (no sales) so you pay more with the codes. Oh and by the way I am a VIP member
Hi Jasmone,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
The agent was very patient, courteous and very knowledgeable!
5 Star Service and quality, have not one had a bad experience since signing up and it's easy to use
I called to find out why I haven't received the refund for my returned item as of yet. It had been received 5 days prior, but was informed that it can take up to an additional 3 weeks for processing. Once again, NOT what I was expecting from Customer Service
Hi Deborah,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
We also always wish to ensure a great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
I took a look at your account to better understand the issue and I could notice that you're now being assisted through our email platform.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.
Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me - Jess D.
[email protected]
Quality was excellent and shipping was awesome. Corset fit well and was sized perfectly.
While I really love all of the products that I've chosen to keep, in the few months I was an Elite member, I found that I received several unexpected charges which were difficult to dispute. For example, after returning my second box, I was charged for an item being damaged. I only tried the item on, decided I didn't like it for the cost, and put it back it's package. I didn't notice any damage, but didn't wear it long enough to find any. However, I also didn't have a picture of the item to prove that it was either damaged before I received it or that it was fine when I returned it. A few months later, I returned a box with 3 items, and several months later (after I cancelled my subscription), I was charged with a fee for not returning those items. Maybe it was irresponsible of me, but I didn't go through the process of getting the receipt at the post office, because one of Adore Me's bragging points is that you can return it without waiting in line. Now I have no proof that I returned those items and am out that money. So while the products are great, make sure you document everything!
Hello Erin,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Best,
I am a plus size person and I love the fit of the swimsuits from Adore Me.
I love the accessibility to suits at all times of the year for a price that is reasonable.
I have purchased several styles and I love everyone!
I tell all my friends to search the site when they are looking for beach wear or swimsuits!
Love the new style. It's comfortable and beautiful.
They were slightly slow in fixing my monthly order after a credit card issue but are otherwise very responsive.
When I started this subscription it was with the intent to upgrade my current intimate collection. I've been very happy with the variety of design and colors as well as fit. The ease with exchanging and returning items has also been very easy. I have recommended this company to my friends and family.
Fast delivery and everything fits perfectly even all the different sizes I bought for me and my friend and family but I did have one mess up I ordered a bikini and only got the bottoms no top
I like to buy all of my lingerie, bathing suits & bra/panty sets from them. Always super cute, true to size and comfortable. Worth the money, even though I typically try to only buy during bogo
Twice, I have paid extra for expedited shipping and both times it wasn't shipped promptly and arrived after the day they promised. And customer service does nothing except tell you to wait.
I will use other vendors from now on.
Hi Julie,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Everything went great! Everything fit perfect, shipment came in timely fashion. One of the better sites I've used. Easy to navigate through
My shopping experience was great. I found what I was looking for.
Everything i have purchased is well made and comfortable. Keep the up great work
It was perfect I think runs little big to me but I loved it! The material looks nice and good quality
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mike,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the products you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Again, thanks for your feedback, we truly appreciate it! Feel free to ping me back should you need anything else. We're here to assist.
Best,
Best,
Adore Me
[email protected]