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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
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Customer Service
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Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I would recommend Adore me to every woman! Everything has been true to size and great quality.
Never ordered intimates online before. Used the measurement guides and found the perfect size. Packaging was neat and the quality of each garment I ordered blew my expectations out of the water.
I was happy to order from adore me cause I've never ordered from them before & I've heard good things about them. But I was wrong I guess. I was excited to get my package. The shipping took absolutely forever and said it was going to be delivered on the 12, but it didn't get delivered until the 16th.? I have no idea why, but I got my package. Y'all need to change shipping company's & teach them professional service. The worst shipping company ever!
I have struggled to find the right fit for any type of undergarment wether it be bra or swimwear. I was very pleased to find a company who is so easy to work with ti make the fit just right to make the experience and they way a person feels equally important.
I was a subscriber for a year, so I earned two free sets. The amount of the monthly purchases definitely covered my "free" items, and the items I purchased first are already worn out. Quality slightly less than what you'd find at Lane Bryant, but different enough to may sticking with it for a year worth the time and money.
I placed an order for well over $100 but forgot to put the promotion code in the order. When I asked customer service to add it, they could not and advised me to cancel the order and re order. To do that would have doubled the hold on my card, so that was not a viable option.
Adore Me customer service should have been able to add the promo or just shipped me the item.
A little bit unsophisticated.
Fair pricing. Slow shipping. Lots of styles. Not all are everyday wears. Great size range.
Hello Ashley,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Best,
I am always skeptical of ordering clothing online but both pieces fit perfectly and the process was easy. Once the pieces arrived I was very happy with the fit, quality and customer service.
I placed my order on June 19th during the BOGO sale just as I have in the past and was looking forward to receiving them in a few days as I have in the past before my upcoming vacation. I kept checking the app to see if my items were shipped and it eventually said delayed. I received 3 separate emails over the next few days stating there was a delay. I called customer service and they did not help to resolve the situation. I had never had a problem with ordering before and always received my items in a timely manner but I didn't receive my order until 7/6 which was days after Id returned from my vacation. This experience has caused me to question whether to cancel my VIP membership.
Hi, We apologize for your less-than-great experience. Rest assured that we intend to learn from every experience. We want all of our customers to have the best shopping experience with us. We'll work to make sure as much as we can that going forward you'll receive your orders within their estimated delivery time.
I love that there are sizes for larger chests (34G) but these sizes are usually sold out so I still don't have many options when shopping.
Hello Kayleigh,
Thanks for sharing your feedback with us. We appreciate it!
Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review of these sizes and the stock they are using for 34G for bras.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Best wishes,
I joined the elite membership. Answer all the info about my likes and disliked. Put in my different sizes (bra, panties, dress etc). Nothing in the box matched what I answered. For example my panties size is a 5. They sent large size 10-12. Bra was 38 d don't remember the actual size they sent. But they wouldn't cover one breast. I did purchase one set. But just kept top sent the bottom back. Was charged for the whole set which I expected. That was in April. Now end of July they just charged me for the entire order. Can't get answer to why am being charged 3 months later.
Hi Lisa,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the matter. We always guarantee assistance whatever may happen to your package.
Rest assured that this won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Many choices each month and beautiful sets good deals
I was charged for items I returned because of a warehouse mistake which caused my account to be overdrawn. Then I was charged on the wrong bank account when I specificly gave a different account to be charged. I am not happy!
Hi Diane,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to assist.
Best,
Adore Me
[email protected]
I just LOVE EVERYTHING I order from Adore Me. Everything fits perfect and all my items are always Beautiful and Sexy. I brag on Adore me so much that now my daughter has her own account and I have friends ordering from Adore Me also... Im very happy will all my purchases. Thanks Adore Me
All around adore Mi has been an amazing company to work with their products are outstanding they fit women with large chest which is my hardest biggest issue I have. Their customer service is reliable and they are always there to answer your question I am blown away with what a wonderful company versus
I am very satisfied with the order, I liked the quality and models. My husband is delighted too
I've been a member now for six months and it's hit or miss with quality. A few things I really like and some where a one time wear. It was ok until I had to make a few returns. I used to label and sent it back but they said they never received it. So, at this point I need to cancel and it's not worth it to me.
Hi Tiffany,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved products.
Meanwhile, I would like you to know that your concern about the return has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Adore me is great... but the underwear never fits right and it doesn't stay put... it likes to ride.
Hi Missy,
Thanks for taking the time to write this review.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and more improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experiences, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]