I have received an Adore Me box a total of 3 times, April, May and June. I've been picked my items I wanted and returned the rest. Roughly a month or 2 later I get an email for the April box saying they didn't receive and they withdrew roughly $250 from my account. Not sure on exact amount as I got problem resolved. So I call customer service and they say they can see that the warehouse received the box and a refund was sent. Okay, mistakes happen it was resolved they got their items back I got my money back. Today August 2nd, same thing happens with the May box they send an email saying they didn't receive and then automatically took $224.70 from my account. I call customer service they look it up and there it is saying the warehouse received the box back and they are issuing me a refund. I received the email saying items had not been returned on 8/1/22 at 6:14p how is it that they charge me for what is already in there system as returned? Twice? I will give them credit they have excellent customer service but the disconnect between billing and the warehouse definitely needs fixed.

Really enjoy the monthly subscription box and the variety it provides! Exchanging items or changing sizes is super easy too. The only thing I wish was better was the tracking, which may not be their fault. Often the tracking information never updates until the day it arrives, and often it switches from ups to USPS on the day it's supposed to arrive, adding several more days. Again, this isn't necessarily on adore me, but it is an opportunity for improvement.

A mistake was made on my account, I was accused of making the mistake myself which I did not. Then when I asked to speak to a manager they had no one with that title, not even a supervisor. I spoke with two different representatives and they were both very rude, dismissive and both were unable to fix the issue as they were not supervisors or managers and didn't not have one for me to speak to directly. Instead kept telling me I'd have to email.

I bought the Leondra shortie. The appearance and feel on the outside is great, but the lining along the bottom curled a bit at the edges because it's not all sewn down, so it sometimes chafes, especially the sensitive parts down there. However, it's great for just sitting around at home or at work, but not so great if you plan to walk, exercise, or run for longer than 30 minutes at a time. The lace is pretty sturdy and flexible, which is an excellent bonus. They are true to size and have plenty of room to stretch, for added comfort.

I was excited to have membership with so many cute clothing sets and options. But m, turns out, every time I wanted a certain outfit or color or size they were out of stock. I also needed swimsuits in time for a trip, and ordered with enough notice, yet kept getting told shipping times were delayed, which hadn't happened before. I ordered from another place. I recently cancelled my membership but if they do better stocking all items, I might retur

I've returned every box I've received with all items I'm not purchasing. I even seal the box before shipping. It takes more than a month for the box to reach your warehouse and then items are missing from the box which I in return am charged for. Items I didn't keep. I'm not sure why happens in transit but items are being removed from the box that I return. This has happened twice. I will be canceling the membership.