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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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There is no need to give a rating when I'm spending my money.
I've never had a bad experience with Adore Me. Their bras, underwear, and swimwear all fit me and I love their service.
Great ordering and didn't receive first order! Customer service was very nice and helpful resending order and was very satisfied with that experience. Finally received order and my girlfriend loves it!
After ordering two items and waiting a couple of weeks I was notified they were sold out. Instead of a refund I was given two separate credit codes that could not be used in the same order. With taxes, etc. the site made more money off of me.
Hi Tara,
Thank you for reviewing us! We always appreciate feedback from our valued customers.
We take full blame for this and deeply apologize for any inconvenience it may have caused.
In our inventory most sets are in stock, however, some of them are very popular and they sold out in all sizes.
You can use the codes we send you to replace them or you can also contact us to request a refund and our agents will process it as soon as possible.
In case you miss out on a set you like - we replenish many popular items around the middle of every month.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
I paid extra for express shipping but it came several days late and the pair of undies I've worn had a waistband made of non stretchy rather than elastic. The bra is ok.
Hello Jennie,
Thanks for reviewing us.
We are very sorry to hear you had such an unpleasant experience with the shipping of your order. We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
We would be more than happy to assist you by email in relation to this matter, so please contact us to [email protected]
Take care & have a fantastic day!
They say they do stress free returns, but that is not the truth. They'll approve your return request, you'll ship it out the same or next day, it will say delivered 3 days later, but they will wait 90+ days to actually process it and then blame you for it not being processed in time. They will keep the item AND your money even though you followed THEIR instructions. I returned an item unworn, new with tags, in the exact same packaging it came to me in. They approved the return and provided the label and took off their $5 "restocking" fee, then waited 90 days to "process" it and ended up keeping my money saying it wasn't processed in time even though that was out of my control and my return was within the approved time window. A complete and utter scam. I had to go to my bank. This is DISGUSTING.
Hello Nikki,
Thank you for taking the time to write this review.
We are very sorry for the difficulties that you have encountered. This is not the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
We would be more than happy to assist you by email in relation to this matter, so please contact us to [email protected] [email protected]
Take care & have a fantastic day!
I was told my item would be delivered on 8/10. Today is the 10th my item is still in California according to there tracking. Reached out to customer service zero response.
Hello Cyrina,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders.
Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
I needed a 38DDD bra with a Large bottom. AdoreMe had both in stock but would not ship a set that would fit properly. 0X bottoms were too big and 38DD were too small but that apparently the only way AdorMe would is willing to pair sets. Sucks that you have what I need but will not ship together. Will how much we spend with AdorMe and love the products it just always seems like sizing or shipping delays are almost always a problem.
Hello Victoria,
Thanks for reaching out to us.
Sorry to hear you didn't get a perfect fit with your set. I'm here to help with that!
***Since I see you want to know if we offer mix & match options for our sets - I'm happy to confirm that we offer the option to mix & match sizes for most of our sets.***
*This means you can opt for different top & bottom sizes when ordering or reordering.*
- You can opt for a higher top size and a smaller bottom size or the other way around.
- You can choose the sizes from each set's top & bottom drop down size lists.
If you need any assistance when exchanging your set, please let me know so I can offer all needed deets.
Hope you'll love your replacement set!
I'm here if you need help with anything else!
Best regards,
Everything about adore me is amazing the fit the quality the price shipping exchanges everything about it is truly perfect I hope nothing ever changes
I love that the stylist picks for me and I love everything they pick, price is reasonable and I will stay with the product
I don't like being charged for items I don't order and was trying to reach Customer Service to have them explain the program and tell me what my options are. All you do is go in circles. Although I like the products, now I just want out and a refund on my last credit card charge.
Hello Lori,
Please email us at help@adorme to assist you and give you the best possible solution in this matter.
Hope to hear from you soon!
Best regards,
Seemed more like the boxes contained over stock items. Variety was terrible. All summer long and no bathing suits. Basically all pajamas. Variety received was not like advertised items. 3 boxes in a row with nothing interested. Wasted money
Hello Katherine,
Thanks for contacting us.
So sorry to hear you've received limited variety with your Elite box. I'm here to help with this!
*I see that sadly at the time when we created your Elite box, your stylist couldn't compile a selection to match all of your account's Elite preferences.*
*We deeply apologize for this and want you to know that we'll do our best to offer more variety with your future boxes.*
We wish and we'll strive to always offer you a great Elite experience!
If you need assistance with anything else, please let me know. I'm happy to help!
Take care & have a fantastic day!
Easy site to maneuver around, easy to order and get shipments.
Only thing that would add that last star is more plus options. I'm a 36J and kinda hard to get. Even though depending on style I can fit a 38H or I
They seem to sell out quicker than the smaller sizes.
This was my first and last order. I was on the hunt for pajamas, and excited to see inclusive sizing, so I bought several pairs. The material was cheap and smelled strongly—definitely not worth the price. The pajamas themselves were sized weirdly—the bottoms fit, but the tops were so large they hung down below the girls and we're definitely not wearable. Because they come as sets, not separates, there's no way to adjust without also sizing the bottoms down. And then you get charged a per-item restock fee if you decide you want to return, instead of exchange! I won't be purchasing again.
Hello Jacquelyn,
Thank you so much for taking the time to review us.
We apologize for any inconvenience the sizing of our products may have caused. Don't worry, I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future. We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,
First order I ordered three swimsuits and got a pair of pants a lingerie top and a shirt. Went to return them and they only give vouchers that you can use one at a time causing you to pay additional shipping for each item. In addition I had previously paid for expidited shipping and in the three seperate reorders I did too and did not get them by even the latest date listed. And got the replacements and one was incorrect again (wrong sizes) I will never order again and I hope others don't also. Customer service says one voucher one purchase and more shipping:-/
Hello Bonnie,
I am sorry to hear that you have had problems with some items and their return.
Please email us at help@adorme to assist you and give you the best possible solution in this matter.
Hope to hear from you soon!
Best regards,
I love the pajamas. They are so comfortable and the bra and panty set is fantastic. I have never found under clothes that were sexy and COMFORTABLE. You guys knock it out of the park everything I order has been amazing
I'm still waiting on a refund from my June return items.
Hello Steve,
Please email us at [email protected] to assist you in this matter.
Hope to hear from you soon!
Best regards,
The site lists each color and each style when browsing by type, which gives the illusion of a big variety when in reality you're just seeing the same styles over and over again. It makes it difficult to know what all the style options because there is an overwhelming number of color options all mixed in. It would be easier to just see the styles available and then select the color once you choose the style. You could always have a filter for folks who only want to see styles available in certain colors.
Then the other problem is the color availability swatches on the product page. The icon is too small. You can't see what a pattern looks like. Also, when a color isn't available the cross line through the swatch is too small to see.
All this combined leads to a lot of time searching trying to find what you want.
Hello Lena,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Take care & have a fantastic day!
I don't think the products are worth the price I paid. Your products are highly overpriced so I don't want to get anymore items sent sto me.
Hello Addison,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Best regards,
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chandra,
Thank you for your positive feedback.
We are always striving to better assist our customers. Glad to know you enjoy your shopping experience with Adore Me.
Best regards,
Adore Me