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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I returned two sets to get a different size and one of the two new sets that came back had a hole but I didn't notice it until I wore it so I couldn't return it again. The second one the bra was not like the first one I received. It's like the bra has been chopped off to make the arms smaller. Anyway first experience and last one.
This company is fine, unless you return an unopened Elite Box and during transit back it get lost/missing and they want to charge you for the amount the box was worth. They will not remove your card on file, or cancel your account. This is bad business. It was not my fault it got lost/ items missing, but they want you to pay either way. I have uploaded my receipt showing when I checked out that I returned all items.
Low quality. Slow delivery. Bad communication. Disappointed
Good product for a decent price. I liked that I was able to find the style I was looking for in the color and size I was looking for.
2 sets ordered. Neither was close to the quality of the sets I have ordered in the past
It takes weeks for packages to be shipped and even longer to arrive. The last 3 orders I've made have taken 3-4 weeks to get to me.
I never have an issue with AdoreMe! Clothes are always perfect fit! Always shipped in a timely manner!
It so easy to order. Pricing is a little high, but quality is totally worth it.
Love the different styles.
I used to love your products, amazing materials, longevity of wear, but the last 2 orders I made were cheap, rough material and the underwires wore through quickly.
I still have one set from my first orders from many years ago it's outlasted all of my recent sets. I have worn these on the daily but l probably will not repeat my business with your company for as hopeful as I had been, I've not had good products the last 2 times I've made a purchase.
Quality thick band that holds up. Excellent hook and eyes. Beautiful sexy material but it's quality and doesn't fall apart. These last bra and panty sets were much higher quality and looked expensive Nymphadora set and Margarita were high quality lingerie sets.
After purchasing several items from adore me multiple months I was charged for damaged items that I literally had on for second thing on my box after showering. There in NO way the items were damaged. And EVERY SINGLE ITEM was hit with a $20 charge with no proof of damage or even an option to purchase these items that I ended up paying over 100 dollars for. Will be canceling immediately and telling everyone I know that uses this company. We also got charged this nearly 3 months after returning box.
All the items i have purchased, which is a lot, is great quality BUT the sizing is very different on some styles. The loungewear is absolutely my favorite items. The panties fit great. The no wire and lightly lined bras are were i have an issue with size, should size down a cup size. Items have been received in a timely manner.
I keep receiving items I've received before. Same exact thing. Also, my styling choices are ignored. I specifically ask for NO padded bras, yet I'm still receiving them
I will cancel this subscription if this doesn't change.
Hello Gina,
Thanks for reviewing us.
So sorry to hear you've received limited variety with your Elite box. I'm here to help with this!
*I see that sadly at the time when we created your Elite box, your stylist couldn't compile a selection to match all of your account's Elite preferences.*
*We deeply apologize for this and want you to know that we'll do our best to offer more variety with your future boxes.*
We wish and we'll strive to always offer you a great Elite experience!
If you need assistance with anything else, please let me know. I'm happy to help!
Take care & have a fantastic day!
I returned a swimsuit that didn't fit me. Two months after mailing it back they tell me they never received it and they take away my credit.
Hello Catherine,
Thank you for taking the time to write this review. We are very sorry for the difficulties that you have encountered. This is not the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. After taking a look into your account to gain some further insight into how we may assist you at this time, I could see that you could use the code generated in the exchange and we didn't charge you for this. As already mentioned, the packages sent back to our warehouse do have to go through a standard quality control system and once this is completed we will send you a confirmation. This means that the package may have been successfully received but just not completely processed yet. We truly apologize for any inconvenience caused and appreciate your patience and understanding in this matter. We will be sure to send an email regarding this return as soon we'll receive it back and process it. Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
Very comfy and easy to put on. I feel good when I put it in. I bought it for myself...
Was very happy with the amount of items that were sent to me! It would be nice though if the bras/panties were separate only b/c there will be times where I want/need more of one than the other. LOVE the varity and can't wait for my next box!
I have been with Adore Me for quite dome time. They have been the absolute best! Their customer service is friendly and quick. Returns and exchanges are super easy. And their products hold up for YEARS.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Darbi,
Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me