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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I don't particularly like the cheap products. I would not recommend and am uncertain I would order again.

Date of experience: September 2, 2022
Indiana
1 review
0 helpful votes
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P good
September 2, 2022

Didn't come in when expected but they had clear communication regarding that so I do not fault them. I work with online retail as well so I feel like I understand how these things go and oftentimes it's out of the brand's control. Products were excellent and good quality so far. Fit is great, too.

Date of experience: September 1, 2022
Massachusetts
1 review
0 helpful votes
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Terrible shipping.
October 1, 2022

Took two weeks to receive order when I t was supposed to be 2 days.

Date of experience: September 1, 2022
Desta W. Adore Me Rep
over a year old

Hello Aaron,

Thank you for reviewing us!

We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders.

Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.

Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Kind regards,

North Carolina
2 reviews
0 helpful votes
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Always willing to fix the issue.
September 1, 2022

Second time having issue with my box. The representative went above and beyond to help resolve the issue. And even followed up afterwards. Thank you.

Date of experience: September 1, 2022
New York
1 review
0 helpful votes
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Always met my expectation
September 1, 2022

Comfortable, pretty, arrive on time. Comparing to other brands with the similar price, these products are way better.

Date of experience: September 1, 2022
Colorado
1 review
0 helpful votes
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Love this store
September 1, 2022

I always find what I want. All the clothing is cute! I'll keep shopping here

Date of experience: September 1, 2022
Texas
1 review
0 helpful votes
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Adore Me is Cute & Quality!
August 31, 2022

I looove every piece I've gotten from Adore me! You can find cute & sexy pieces to add to your clothing and lingerie and just know it's going to be quality!

Date of experience: August 31, 2022
KR
1 review
0 helpful votes
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Great bathing suit
August 31, 2022

I love the quality and fit of my bathing suit! Shipping was pretty quick.

Date of experience: August 31, 2022
New York
1 review
0 helpful votes
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Nice self gift
August 31, 2022

I bought the elite box as a gift to myself and i really enjoyed the styles and sets. Cant wait for the next box

Date of experience: August 31, 2022
Washington
1 review
0 helpful votes
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Bras Never Restocked
September 30, 2022

Every single time I find a bra that fits me, I try to buy it in a different color. It is always sold out and never restocked. They do not ever like to make the same bra again, which is very irritating. I just want a comfortable bra in another color and can't get anything.

Date of experience: August 31, 2022
Desta W. Adore Me Rep
over a year old

Hello,

Thank you for reviewing us! Crossing our fingers we'll bring it back again soon. Our most popular styles often come back or get reintroduced in new colors—but until then, we hope you find something you love from our newest drop!

Best regards,

Adore Me [email protected]

New York
1 review
0 helpful votes
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Terrible customer service
September 30, 2022

Love the product but customer service is terrible. They blamed UPS instead of taking ownership of their policies. Could have saved a customer but lost one based on service they provided.

Date of experience: August 31, 2022
Desta W. Adore Me Rep
over a year old

Hello,

Thank you for taking the time to review us!

I am terribly sorry to hear that the experience you had was less than perfect. This is not the type of service we want to offer our customers. We appreciate your feedback and I am going to forward your concern to the most appropriate department, in order to improve our services.

Upon further investigations, I could see that you have been contacted by our customer care representatives and you were provided with a resolution for these unfortunate occurrences.

Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.

Kind regards,

Adore Me

[email protected]

Nevada
1 review
0 helpful votes
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Good job
August 31, 2022

For the most part I've had a good experience. The main problem is late boxes and payment issues with the site.

Date of experience: August 31, 2022
Texas
1 review
0 helpful votes
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Bras did not fit. Poor Delivery
September 30, 2022

Two main issues. I used the fit guide and even watched the video on measuring to order the bras. They did not fit. Not the biggest deal - except that I need to exchange and my size is not in stock...

The more pressing issue is that I was traveling to a work conference and needed the bras. I paid extra to ensure the bras would get here on time before my flight. They were delayed. I was STILL CHARGED THE UPGRADED SHIPPING. Not only did I not get the bras on time, I was charged more for them to come late! Not happy.

And then of course, they were here after I returned from my work conference and they did not even fit!

Date of experience: August 31, 2022
Desta W. Adore Me Rep
over a year old

Hello,

Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders.

Even though we do our best to ensure that we provide 1-2 business day processing time and 1 to 3 business day delivery for priority shipping, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Kind regards,

Adore Me [email protected]

California
1 review
0 helpful votes
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Great Customer Service
August 31, 2022

They helped me when my package got lost and refunded my money so I could get the items I wanted. 10/10

Date of experience: August 30, 2022
Texas
1 review
0 helpful votes
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Shipping Time
August 30, 2022

Shipping time was delayed three different times. Product offered on the website was not available as stated. Overall the product is worth the cost.

Date of experience: August 30, 2022
Georgia
1 review
0 helpful votes
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Bra sets
August 30, 2022

I love adore me products but one thing I want to explain is the bra and panties sets the lace Is not quality enough when I wash products the lace fabric rips apart

Date of experience: August 30, 2022
New Hampshire
1 review
0 helpful votes
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Soft but fit a bit off for me
August 30, 2022

Soft after a wash - the seams and lace a bit stiff at first. Bra cups too big and cannot just tighten straps as then too 'high', but body of slip fits fine.

Date of experience: August 30, 2022
Michigan
1 review
0 helpful votes
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Only buy from here
August 30, 2022

Since starting my Adore Me subscription, I now only purchase all of my bras and panties from here. Along with my lingerie and pajamas, amazing quality, great fit every time!

Date of experience: August 30, 2022
California
2 reviews
0 helpful votes
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Quality Company
August 29, 2022

Beautiful and well made items. Fresh styles and colors. Consistent sizing. Easy returns. Easy to pause shipments. Good value

Date of experience: August 29, 2022
North Carolina
1 review
0 helpful votes
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The website was mostly easy to navigate and check out. I was a little disappointed in the variety of bras for larger cup sizes, but I still found some I liked. The delivery took more than a week longer than what I was told it would, but the wait was worth it. The bras are very high quality and are amazing.

Date of experience: August 29, 2022