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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Everything was beautiful. Quality better than what I thought it would be. My robe was too big. I gifted it to my niece. I reordered in smaller size.
I loved the pieces that was sent to me. Everything was perfectly sized. The prices are worth it. I can't wait for the next box!
I've been ordering with Adore Me for over a year now. The quality is fantastic as are the prices. Exchanges are easy and skipping a month is seamless. Thank you!
I love the AdoreMe products but your shipping times are horrible. Last few orders I have made have taken well over a month to get to me and I get emails saying delayed delayed. It has really made me think twice before ordering again. I put off ordering for a while because of this and decided to try again and when I did, once again huge delay. Like I said. I love the products but it takes a very long time to get to your customers.
Hello Pamela,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders.
Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
I ordered one bikini and two lounge sets. The one lounge set was too big. Exchanges were easy, I printed my own shipping label and they shipped my new one out super fast. The bikini is amazing, fit is perfect. The lounge sets are well made and super comfy. Very satisfied with Adore Me so far.
It's fun getting a surprise package. And it's tailored to your taste. Tell me how that can be bad
I like the site and love the products I bought. However, the shipping was terrible. I only placed two orders but both orders took over two weeks to arrive. That is just too long. Had the shipping been better, I would have stayed.
Hello Eric,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We're putting all efforts into shipping out the orders as soon as possible but also on making sure as much as we can that you won't experience such delays going forward.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Take care!
I have been an Adore Me customer since 2019, but I'm close to ending this relationship and looking elsewhere due to the horrible shipping delays. My last four orders have taken nearly three weeks to arrive if not longer. It has been a major disappointment to not have the items that I wanted on time. This company seriously needs to do better about the timeliness of shipping orders, offer various shipping tiers, or use a different carrier because this is awful customer service!
Hello Connie,
Thanks for sharing your feedback with us. We appreciate it!
Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.
We're putting all efforts into shipping out the orders as soon as possible but also on making sure as much as we can that you won't experience such delays going forward.
Take care!
I placed a one time order on the site, I got an alert from my credit card company that I had been signed up for a reoccurring subscription charge. I reviewed my entire order and their website and found nothing about them even offering a reoccurring subscription style plan. I finally found small print in the terms and conditions about a VIP "membership" you can sign up for a check out that has subscription style rules about placing a monthly order. I have no recollection of "selecting" this at check out and none of my order confirmation info mentioned anything about it. I send an email to their customer service link and got a reply obviously from a bot, that did not address anything I had written about.
I was able to "cancel" the subscription through my credit card company but the whole thing was very off putting.
Hello Margaret,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.
We apologize for not living up to your expectations. I shared your comments with the relevant team for their review and I guarantee you that we'll take this into consideration to make the webpage a lot friendlier for our customers.
Take care!
I ordered a couple of pajamas for a trip up into the mountains, I was given a date of delivery within a few days, that would have been great timing, however, had I realized this was a company like WISH and it would take nearly a month, I would not have spent the money. The clothes are fine just came way too late for the reason of the purchase.
Hello Angela,
Thanks for sharing your feedback with us. We appreciate it!
Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.
We're putting all efforts into shipping out the orders as soon as possible but also on making sure as much as we can that you won't experience such delays going forward.
Take care!
The product was as advertised and delivered promptly.
I like the products, the pricing is good. I enjoy the monthly reminder for the subscription and it's easy to defer if I don't want anything. My husband likes it too!
Everytime I order, it takes at least 3 weeks to arrive. Most of the time, I get an email saying the order volume is crazy and that your sorry but this issue isn't improving and nothing is given to customers for their patience.
Hello Angie,
Thanks for sharing your feedback with us. We appreciate it!
Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.
We're putting all efforts into shipping out the orders as soon as possible but also on making sure as much as we can that you won't experience such delays going forward.
Take care!
Really enjoyed wearing it. It felt awesome, sexy and so comfortable. I am very pleased
Thank you Adore Me
Products are of good quality and when on or my packages did not arrive, customer service was extremely helpful.
I loved what was sent. I even kept a set that I would have ever imagined trying on in a store. Such a great subscription box, I can't wait for the next one!
My experiences have been Phenomenal with this company.
Shipping always takes longer than they say. Stock in my size always seems to low or out of stock.
Hello Sharon,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Take care!
This was an order to replace a set that was sold out when I purchased it. I was a little disappointed at first because I really wanted that set however when I ordered and received my new set I fell in love. I am always so happy when I receive my Adore purchases and this time was no different.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lisa,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Take care & have a fantastic day!