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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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When I purchased my order from adoreme, it said it'd take about a week to arrive from my order date. It ended up taking about 2-3 weeks to get to me because it got delayed in processing. There was no indication on the website that there would be any kind of delay and customer service couldn't give me any answers as to why it was delayed other than saying it was a busy order time. If it's gonna take longer to arrive, you should tell me before I order.
Shipping slow, even if you pay to have express shipping. This has been an issue for a long time. They charge you a restocking fee for anything you buy. The plus selection is not as good as the regular sizes. I want a push up plunge bra in 40G too. Just not much good about adore me.
Every interaction I have had with customer service has been a positive experience. Not only do they respond quickly and positively but they also respond with solutions. I truly appreciate this company and their excellent customer service and support.
I love almost all the bras, panties, lounge wear.
Everything.
I'm always super excited when my items arrive.
Whatever I order, lounge wear or bras n panties it always fits perfectly and makes me feel so sexy.in fact
I'm waiting on an order right now.
Thanks adore me
Soon I'll be getting my free style.
Can't wait.
Very happy with this purchase. Sizing was accurate. Colors are slightly different IRL vs on the app.
Ordered and you said it will be right there. Next day oh sorry u dip$#*! your order is still in warehouse. I'm canceling my account due to 3 x this has happened. Always someone else's fault for delay
I ordered some items for a vacation well in advance and did receive them until after I returned.
Hello Gari,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders.
Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
I love the wide variety of sizing they offer. Their bras fit well, and are beautiful, even the plus size ones (those of us in this category are so often relegated to grandma bras). I wear a 38G, which is hard to find, so I really appreciate the range of sizes that they offer.
Am very displeased with you guys charging my credit card without my permission. Then telling me that's my store credit. That's not a store credit if you still charging my card. Am still paying out of my pocket. So can you take back your store credit and refund my credit card please.
Hello Dester,
We are sorry to hear that you are having problems with charges from us.
Please email us at [email protected] to assist you with this issue.
Take care & have a fantastic day!
I ordered the wrong size and needed to make a return. Upon calling the Adore Me company I spoke with a representative who was very helpful and made the return process easy
My husband orders them for me from time to time. He can't go wrong! They have amazing styles, and so many choices! I love everything he gets me! I love being surprised when the package shows up!
The quality is just Meh but they will also charge you with a $20 "dirty/damaged clothing" fee every time you send items back. I would only try everything on once, put it right back into original packing and return immediately the way I received it but was somehow charged the $20 fee for TWO boxes through Adore Me! Please be leary!
Hello Amanda,
Thank you for reviewing us!
We are sorry to hear that your exchanged/returned product has failed our sanitary inspection. Kindly note that we only accept products in their new and resellable condition. Products received 30 days after delivery, dirty, damaged or incomplete will not be accepted. We retain this policy to help ensure you consistently receive good quality garments from AdoreMe.com.
Take care & have a fantastic day!
The pajamas I bought from this company were very well priced, nice fabric, and super cute. My kids noticed my new pajamas right away :)
I usually love my sets. Customer service is good anytime I need to make a return or have any other issue.
Been customer for a few years now Arrival time has really gotten to be slower and slower year after year. Also, since you fell for the cultural/race appropriation, there are more races than just black and white.
Hello Jose,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders.
Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
It fits perfectly! The fabric is very soft, My partner and I love it!
I keep getting put into the VIP club when I wanted pay as I go.
I love the product so does my husband
Hello Maureen,
Thank you for your feedback!
We're very sorry to hear that. It seems like you may have selected the VIP membership option at checkout.
Therefore, we kindly ask you to get back to us by email, so we could be able to identify your Adore Me account and assist you in this matter.
Best regards,
Every time I get an Adore me bra the size fits the breast accurately every single time and the fact that you can pay $40 at the lowest and can get a full lingerie set that means bra and panty is really not a competition... I love Rihanna FentyXFenty don't fit every time sometimes the stitching is off sometimes the bras are just loose and uncomfortable.
Charging for returned boxes, no clarification on shipments. Terrible communication
Hello Theeanna,
Thank you for reviewing us.
We are very sorry to hear that you had an unpleasant experience with the returning of your product. The packages sent back to our warehouse do have to process through a severe quality control system and once this is completed we receive the confirmation and only then we can issue the refund.
Also, It is true that given the current situation, we've extended our return window to 90 days, since March 25th 2020, as we encourage our customers to stay indoors and send back their set(s) when it's safe to do so. Will be sure to email you with the refund details after the products will be received back in process.
Moreover, upon processing your return, it is stated that all sets returned for a refund are subject to a $5.95 restocking fee per set. This means your refund will be the total paid per set minus $5.95 per set refunded to you. You may avoid restocking fees by processing an exchange instead of a return. Exchanges are free of charge (and we even cover the shipping back to us!)
Thank you for your patience and understanding regarding this matter.
Please let us know by email if there is anything else we may do to help.
Best regards,
Adore Me
[email protected]
Everything was great! No issues! Will definitely shop again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carolyn,
Thank you for taking your time for the review!
I am very sorry to hear you had an unpleasant experience with these bras. We appreciate all the feedback received, therefore let me inform you that I already sent yours to our Design Team for it to be reviewed and taken into consideration. Furthermore, I would like you to know that your feedback has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,