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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Overall I'm happy, but I found that some of your sets don't last long, I have a couple of bras that are missing the hooks after just a few washes but due to your policies I can't even exchange them. Which is disappointing
I'm not happy never received my order very irritated
Hello Kalle,
Thank you for taking the time to write this review.
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
One of our agents will be contacting you shortly by email to ask you for more information and to assist you with this inconvenience.
If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Sometimes some bras are smaller than size says but generally good. Really good quality of material
I am a curvy girl and lots of volume up too. I have become literally addicted to a Adoreme. From their special occasion sets, every day west to work out gear. When you are a 40 D and looking for support that holds the girls in place but makes you feel good at the same time; Adoreme has it all! If something doesn't fit right, they have a great return program. I do not shop at any other location for bras and haven't for Atleast 3 years now. Give them a try! You won't regret it!
Felt confident and very sexy in these underwear! They were comfortable too! Thankful for a place to get affordable lingerie
Very bad I cannot stand to wear the bras all day long, very bad first experience
Hello Pablo,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
Remember that we also offer exchanges or returns for normal orders, if you need more info write us to [email protected]
If you need assistance with anything else, please let me know. We're here to support you!
Take care & have a fantastic day!
I found the sizing difficult to anticipate, even with measuring according to the size guide. I kept having to make exchanges, which is tedious. I returned every item and was still charged $15 for a missing bra, which I know that I returned. For me, it was not worth it to have a membership.
Hello Rebecca,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
You will be contacted shortly to assist you with the Bra missing incovneniente.
If you need assistance with anything else, please let me know. We're here to support you!
Best regards,
Lace on some of the items is already tearing. I wish the lace was better quality. I hope in the future there are more styled. More items not made in China.
Hello Michelle,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Take care & have a fanatstic day!
I bought all 6 items in my first box but didn't get an offer for my free item like the email said. It was only so much off on one item. That is not free! When you say free it means free not discounted. I spent nearly $400 dollars on my first box. Please explain to me why this happened
Hello Ronald,
I am sorry to hear that you have experienced this inconvenience.
Please email us at help@adorme to assist you and give you the best solution to assist you in this matter.
Hope to hear from you soon!
Best regards,
I paid for express shipping for an order placed on 10/22. It is still in the process of shipping and their response was to be patient.
Hello Debbie,
Thanks for reaching out to us about your order #410122867.
Sorry to see you didn't get your goodies on time. I'm here to make this right!
I see you should've received your order within 1-3 days but sadly this isn't the case.
***Since you didn't enjoy the faster shipping you paid for, I've now refunded the $14.95 shipping fee back to your card.***
- We're all set! There's nothing else you need to do at this time and the refund should show up in your charged account within 3-5 business days.
We apologize for any inconvenience caused by the delay.
*We'll work to make sure as much as we can that going forward you'll receive your orders within their estimated delivery time.*
If you need further assistance with this order or anything else, please let know. I'm happy to help!
Take care & have a fantastic day!
Often confused why I'm being charged different charges at times and also inconsistent dates and customer takes a long time to provide any consistent. Prices are also very high.
Hello Siera,
Thanks for reviewing us.
I am sorry to hear that you are having problems with charges from us, We will be contacting you shortly to assist you with this matter.
Take care & have a fantastic day!
Taking money off my card before I even get an order. Wrong phone number so I couldn't talk to anyone. Very disappointed
Hi Brenda,
Thanks for reviewing us.
I am sorry to hear that you are having problems with charges from us, We will be contacting you shortly to assist you with this matter.
Take care & have a fanatstic day!
I Placed an order on the Adore Me website on 10/22/2022.
It has been 2 weeks and I still have not received my order.
Tracking says it shipped (at first) from NY, then tracking said it was coming from CA (?)
Where ever it is coming from I don't know, all I do know is I placed a different order the same day (10/22) from a seller in China and have already received that order.
Please do better Adore Me!
Please send me my purchase.
Hello Cody,
Thank you for taking the time to write this review.
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
We will be contacting you shortly to assist you with this matter.
If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Do not purchase here unless you want to be scammed. I purchased 2 items for $84.00 the $84.00 was AFTER discounts. One item did not work (too small) I exchanged it for a different size (too big) at this point the wedding I purchased it for was here and i still didn't have a functional corset I returned it within days of receiving it. Fully expecting a refund as i had not been informed of any reason I wouldn't. My return was received in the exact condition it was sent to me in and i was told they would be keeping my money AND charging me a restocking fee because I used a coupon. In what world is this okay? This was not explained anywhere and is theft.
Hello Nia,
Thanks for reviewing us.
I am sorry to hear that you are having problems with charges from us, We will be contacting you shortly to assist you with this matter.
Take care & have a fantastic day!
Very comfortable bra however it completely fell apart in less than a month. Because it was worn, no return allowed.
Hello Sarah,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Best regards,
I was charged for an item that was never put in my elite box. When I returned the box it looked like I chose to keep the item but I never received it to try on. Canceled my subscription since I was charged for an item I didn't receive and because customer service has failed to respond to me.
Hello Katelyn,
Thanks for reviewing us.
We are sorry to hear that you are having problems with charges from us for your Elite boxes, We will be contacting you shortly to assist you with this matter.
Take care & have a fanatstic day!
The app was easy to navigate, purchase process was easy. Delivery was on time.
I have been trying to exchange a couple of items and the shipping label will not download so I have been unable to send them back yet. It is super annoying.
Hello Lauren,
Thank you for reviewing us!
We are very sorry to hear that you have a negative opinion related to Adore Me.
We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
Please email us at [email protected] to assist you with this issue.
Hope to hear from you soon!
Best regards,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marquita,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Best regards,