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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company does not typically respond to reviews

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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Style & color
December 13, 2022

I was really looking forward to wear new set. But again, to my luck, it didn't fit.
Sad

Date of experience: November 13, 2022
Desta W. Adore Me Rep
over a year old

Hello Kristine,

Thanks for sharing your feedback with us. We appreciate it!

I contacted you about this issue in your email to help you with your exchange.

Have a lovely day!

Mississippi
1 review
0 helpful votes
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Quality and packaging changed
December 12, 2022

I was dissatisfied in my last order. The quality of the 3 sets I purchased has declined from 2 years ago and the packaging is cheap now. Prices have gone up.

Date of experience: November 12, 2022
Desta W. Adore Me Rep
over a year old

Hello Melissa,

Thanks for sharing your feedback with us. We appreciate it!

Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.

We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.

- We aim to better cater to your needs in the future!

Ohio
2 reviews
0 helpful votes
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Very pleased
November 12, 2022

I have tried so many places to purchase bras that fit well, and ADORE ME has the best bra & panty sets and they are all very beautiful. Very pleased with every purchase.

Date of experience: November 12, 2022
Ohio
1 review
0 helpful votes
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Everything i bought was very high-quality, comfortable, and looked great on me. I'd say the shipping took an average time- not fast, not slow, just in the middle. Honestly, even if it were slow, i'd still buy again because i loved my set so much lol. I would definitely recommend this brand to others (actually, i've already told like two people to buy from them).

Date of experience: November 12, 2022
California
1 review
0 helpful votes
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Always delivers the best quality
November 12, 2022

I love this service and always get the best quality clothing and lingeries from Adore Me...must haves!

Date of experience: November 12, 2022
Texas
1 review
0 helpful votes
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I signed up for the elite box to try it out, nothing really was my thing so I decided to cancel my subscription. As it turns out, every item I sent back I was charged for. I called and asked for my money back (~$500) and was luckily given a refund. That was two separate instances. After the second I tried to cancel my subscription online. I was unable to do it on my own, so I called to cancel it, they said they would take care of it. I was then again charged for every item in a box I never even opened and another box that I had returned before their due time of return. That's 4 times they have charged me upwards of $200 for each box that I returned, saying each time that it was a flaw with the scanning. After the third time I told them to take off my billing information to keep it from happening again. I just happened to look at my bank account and saw that they charged me again and I can't get a a hold of customer support. Very displeased.

Date of experience: November 10, 2022
Desta W. Adore Me Rep
over a year old

Hello Alli,

Thanks for sharing your feedback with us. We appreciate it!

Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.

- We aim to better cater to your needs in the future!

Take care!

North Dakota
1 review
0 helpful votes
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Automatic Charges
December 10, 2022

Product was good but my card was charged at a later date without authorization for an in store credit so I lost trust with company.

Date of experience: November 10, 2022
Desta W. Adore Me Rep
over a year old

Hello Justin,

Thanks for sharing your feedback with us. We appreciate it!

Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer, and I guarantee you that we'll take this into consideration to make the webpage a lot friendlier for our customers.

Have a nice day!

California
1 review
0 helpful votes
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Always happy with purchase
November 10, 2022

Love the quality of all my Adore Me items, long lasting great product

Date of experience: November 10, 2022
New York
1 review
0 helpful votes
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Beautiful
November 10, 2022

Everything was super nice and comfy. Can't wait until my next box.

Date of experience: November 10, 2022
Ohio
1 review
0 helpful votes
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Great sets!
November 10, 2022

It's always a great experience shopping at Adore Me. My only complaint is with the matching bra & panty sets. I would love to have the choice of full coverage briefs along the other choices for the panty. I like my panties to cover most of my stomach. The thongs, cheekies, and boy shorts really don't work for me.

Date of experience: November 9, 2022
Washington
1 review
0 helpful votes
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Bad customer service
December 10, 2022

I was automatically re-enrolled in the vip membership and charged the first time I made a purchase after cancelling it.

Date of experience: November 9, 2022
Desta W. Adore Me Rep
over a year old

Hello Erin,

Thanks for sharing your feedback with us. We appreciate it!

Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer, and I guarantee you that we'll take this into consideration to make the webpage a lot friendlier for our customers to avoid this happening.

Have a nice day!

Florida
2 reviews
0 helpful votes
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Love it
November 9, 2022

I am delighted with what they send me, all the clothes they send me are very comfortable and I consider them with good quality.

Date of experience: November 9, 2022
New York
1 review
0 helpful votes
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The bras feel horrible, are not supportive and the color does not match the website.
The site constantly glitches on BOGO deals and does not give you the free bra.
Additionally, each time I buy as a non VIP member the website signs me up as a VIP member

Date of experience: November 9, 2022
Desta W. Adore Me Rep
over a year old

Hello Briann,

Thanks for sharing your feedback with us. We appreciate it!

Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.

If you ever have a problem while redeeming our BOGO or any other offer, please contact us so we can help!

Take care!

Georgia
1 review
0 helpful votes
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Adore Me
November 9, 2022

Adore Me is the place for a perfect fit every time
I am in my 60s
Athletic build wide breasted, wide hipped at 105lbs. For a petite woman Adore Me is always my go to place. Their commitment is to every woman. And I mean every. Thank you Adore me!

Date of experience: November 9, 2022
Texas
1 review
0 helpful votes
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Okay quality - Super Slow Shipping
December 9, 2022

Every single purchase I have made has taken 3-4 weeks to arrive. Which is contradictory to what the posted shipping schedule on the website and/or app states. So don't buy anything for a special occasion unless you don't need it for a month. Also - there are some very cute styles, however the fabrics they use are mostly mesh and not overly soft.

Date of experience: November 9, 2022
Desta W. Adore Me Rep
over a year old

Hello Jacklyn,

Thanks for sharing your feedback with us. We appreciate it!

Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.

We're putting all efforts into shipping out the orders as soon as possible but also on making sure as much as we can that you won't experience such delays going forward.

Take care!

California
1 review
0 helpful votes
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Guilty pleasure
November 9, 2022

I have been using Adore Me for a while now and I love it. The variety of under things blows my mind. I have so many beautiful lingerie that were not that expensive. My husband is actually excited for the next box too.

Date of experience: November 9, 2022
Missouri
1 review
0 helpful votes
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Wrong sizing
December 9, 2022

I used my accurate measurements and neither the top or the bottoms fit correctly both were baggy in certain areas they shouldn't be.

Date of experience: November 8, 2022
Desta W. Adore Me Rep
over a year old

Hello Abby,

Thanks for reaching out to us!

Sorry to hear you're having trouble finding the best fit! We know that online shopping can be a little tricky so that's why I'm here to help!

*Just above the size drop down box that's found on each set's/item's display page, you can find the Size Guide link which brings up our helpful Size & Shape Guide.*

- There, under the Bra Fit Guide, you can find our bra calculator. It's a great way to find your best size, based on your bust and band measurements. Simply input your measurements and we'll share your best Adore Me fit.
- You can also find helpful size charts for our product selections and some helpful bra Shape & Padding tips.

**Are you in between sizes? Is the set you love out of stock in your size? We got you covered!**

You can try your sister size. It helps you find a similar fit while adjusting the size. Just make sure to adjust accordingly and that's it!

**Useful deets:** if you opt for a larger band size, the proportions of the entire bra will become larger, thus, you'll need to make the cup smaller.

- For example - if your true size is a 34D, and you'd like to adjust, your options are a size 36C or a 32DD.

Hope this helps! I'm here if you need more help.

Shopping from your mobile phone? Try our App on either Android or iOS: https://link.adore.me/app - for cool, exclusive perks & promos.

Best,

Virginia
1 review
0 helpful votes
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Am amazed with each item
November 8, 2022

These sets have been just great all around. The stitch on these bras are very strong in the underwire area. All sets have fit beautifully.

Date of experience: November 8, 2022
New York
1 review
0 helpful votes
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My review
November 8, 2022

Always satisfied with my purchases and delivery time

Date of experience: November 8, 2022
Pennsylvania
1 review
0 helpful votes
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Mother of 5 finally feels sexy
November 8, 2022

I absolutely love adore me! It's super easy to skip a month if you need to. The return/exchange policy is out of this world. There are so many different items to choose from, anyone can find something that they love. It's work every second of time.

Date of experience: November 8, 2022