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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Title says it all just want to order some bras. Then found out later they auto enrolled me in some monthly service. Last time I use them
Loved my purchase! Everything fit great and the delivery was fairly quick.
No items never delivered. Not sure why you're asking for a review of this
Hello Megan,
Thank you for your feedback! We are very sorry for any inconvenience the shipping of your product may have caused. Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, therefore I'll be sure to forward your review to the relevant team, so they can look into this matter. Upon checking, I see that your order's latest tracking states that it was already delivered. At this time, we kindly ask you to please check with your neighbors, family members, or in any common area where you receive your mail to see if someone else picked up the order for you. If your order still doesn't show up, we kindly recommend contacting us again so we may be able to assist you further, our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
So far I've only received one thing I'm not pleased with. Everything has been high quality and beautiful. If you care for it in the correct way it can last for years.
I am always extremely careful when trying on clothing items, especially lingerie. When I tried on my items (over my own underwear to protect the Adore Me items) I realized right away they didn't fit and put them in the original packaging to return them. Adore Me charged me $20, claiming I'd returned them damaged or dirty. I'm so baffled and annoyed.
Hello Melinda,
Thank you for reviewing us!
We are sorry to hear that your exchanged product has failed our sanitary inspection. Kindly note that we only accept products in their new and resellable condition. Products received 30 days after delivery, dirty, damaged or incomplete will not be accepted. We retain this policy to help ensure you consistently receive good quality garments.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
My wife loves the set she got this week. The pattern and colors were just perfect.
Took care of a wrong size problem quickly and easily
Excellent products and good prices when on sale. Their shipping infrastructure however was horrendous. Any time I ordered more than 9 items, the system would "delay" the order until inevitably the order was automatically cancelled over a week later. Customer service could not tell me why this kept happening. I had to break my main order into several smaller orders to get them to go through. Even after they went through, the orders took several WEEKS to ship and arrive. Their third party logistics companies were sending the packages all over the country in the least logical route I've ever seen. Customer service was always canned responses and never a direct answer to my questions. If you can tolerate the risk of not seeing your items for weeks and the frustration of micro-managing your own order, then their products are quality and fit pretty well. The wife has been enjoying them thus far.
Hello Dustin,
Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
I really love Adore Me the products are top notch and of there's ever a problem of any kind customer service is the best!
I was very picky about where I ordered my lingerie from for an upcoming trip. I ordered 8 days in advance. Paid the expedited shipping just to be on the safe side. Even though regular shipping should have even arrived right in time for my trip. Next day or 2 I get notification that my order had shipped. Great! Not great. Next day a get an update and my order was at shipping place but delayed. Checked next couple days still delayed. Put a call in and nothing they could do. Not even a refund until the stuff arrived whenever that would be. Of course when stuff finally arrived I was well into my vacation and 3 days before I was leaving to come back home. What a let down.
Hello Jill,
Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
The fact that you cannot place an order without auto subscribing is extremely frustrating.
Hello Jennifer,
Thanks for sharing your feedback with us. We appreciate it!
I shared your comments with the relevant team for their review and I guarantee you that we'll take this into consideration to make the webpage a lot friendlier for our customers.
Also I confirm the second payment option we offer is Pay-As-You-Go, a commitment-free shopping option which is also available during checkout and comes with great deals & offers.
Take care!
I keep giving Adore Me another chance, but everything I receive feels like overpriced fast fashion. The bra straps are flimsy, the materials feel bottom of the barrel... it's consistently disappointing. Amazon has better deals with equal quality.
I used to depend on this brand for trends, but they've fallen behind here too. Everything is underwire, lace that breaks, or is synthetic and ridgid. Women want comfort.
I'd rather spend slightly more on Skims or Victoria's Secret. Honestly, if there was a lingerie subscription service that had high quality items, I'd switch immediately. I love the idea, I just never love what I get in the mail. Almost all of my Adore Me is in the trash.
Hello Allison,
Thanks for sharing your feedback with us. We appreciate it!
Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
Take care!
The ordered items were satisfactory, however the shipping took a considerable amount of time. There was inconsistent tracking information, and shipping estimates were way off. The purchases were quality.
Hello Angela,
Thanks for sharing your feedback with us. We appreciate it!
Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.
We're putting all efforts into shipping out the orders as soon as possible but also on making sure as much as we can that you won't experience such delays going forward.
Take care!
The person assumed I was writing about a previous issue but I wasn't. He obviously didn't read what I wrote and I'm still not sure why my RA# doesn't work. I was given a lame reason and now I've returned a set but can't get a replacement and y'all have my money
Thank you for your feedback!
We apologize that you have experienced this inconvenience.
I see in our records that you started 3 exchanges in October.
We issue you voucher codes so you can exchange your items, I also see that you already placed your replacement orders.
Let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Kind regards,
Fast service but lace quality is not good. Should not tear so easy. If your going to make lace panties they should be more durable for wear.
Hello Lucy,
Thanks for sharing your feedback with us. We appreciate it!
I contacted you about this issue in your email.
Have a lovely day!
The model of the box was wonderful, lot of options, color and good quality products
Package arrived really late. I was planning on having them for Halloween
Hello Halie,
Thanks for sharing your feedback with us. We appreciate it!
Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.
We're putting all efforts into shipping out the orders as soon as possible but also on making sure as much as we can that you won't experience such delays going forward.
Take care!
All of my orders have been delayed and I have tried to return 1 set and whenever I have tried I have been disconnected from the site so I have not been Able to exchange the set that did not fit.
Hello Shawna,
Thanks for sharing your feedback with us. We appreciate it!
I contacted you about this issue in your email to help you with your exchange.
Have a lovely day!
I have orders three times and nothing fits so I won't be ordering again sorry your stuff is really cute but just not for me
Hello Naomi,
Thanks for sharing your feedback with us. We appreciate it!
I contacted you about this issue in your email to help you with your exchange.
Have a lovely day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Douglas,
Thank you for your review, we are very sorry to hear this! It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible. Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration. We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants. If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me