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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
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Very unhappy with service, Box arrived damaged, I returned product next day and was charged anyway.
I placed an order for a specific bra. After I ordered it and 3 other items I was informed they no longer had it in stock. Then I had to return the other items and was charged a restocking fee for each item.
Hello Heather,
Thank you for reviewing us. We are very sorry to hear that you had an unpleasant experience with the returning of your product. The packages sent back to our warehouse do have to process through a severe quality control system and once this is completed we receive the confirmation and only then we can issue the refund. Also, It is true that given the current situation, we've extended our return window to 90 days, since March 25th 2020, as we encourage our customers to stay indoors and send back their set(s) when it's safe to do so. Will be sure to email you with the refund details after the products will be received back in process. Moreover, upon processing your return, it is stated that all sets returned for a refund are subject to a $5.95 restocking fee per set. This means your refund will be the total paid per set minus $5.95 per set refunded to you. You may avoid restocking fees by processing an exchange instead of a return. Exchanges are free of charge (and we even cover the shipping back to us!) Thank you for your patience and understanding regarding this matter. Please let us know by email if there is anything else we may do to help.
Best regards,
Adore Me
So fare I have had a great experience with the company as a whole. And with there products. Except one strapless bra was a little to tight and caused a sore to form at the band level. Other thrn that I highly recommend them especially seance they have my size in a 32G.
The bras are beautiful, but the pricing is suspect when you keep getting charged monthly even after canceling and you return bras that don't fit but still get charged for them.
Hello Kalli,
Thank you for your feedback! We apologize that you have experienced this inconvenience. Don't worry, we'll do our best to continuously improve and expand the styles that we currently offer to accommodate our customer's needs and wants. Therefore, I'll make sure to escalate your feedback to our Creation team, so they can look into this matter. Moreover, since it's our constant desire to provide quality services and products for our clients, we offer free exchanges and easy returns so feel free to send back the set for a return or an exchange. However, please note that the products received 30 days after delivery, dirty, damaged or incomplete will not be accepted. Let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,
Adore Me
I have loved the process of trying out the cute lingerie from ADOREME. While this batch did not have anything that fit exactly the way I wanted, I have never found pieces that fit so closely that actually looked cute and felt nice. I actually have options! And I sent them back to exchange for slightly different sizes, and I am excited that there were even slightly different sizes to change to. I have been looking for a decent bra for around 3 YEARS. I have had to settle for cheap ones that only kind of fit. I am even excited to try the maternity options soon! I have tried SEVERAL websites, brands, stores, etc. I hate how most in my general size, as I am plus size, are full coverage and ugly. I like unlined, low cut, lacey, etc. Victoria's Secret doesn't even offer anything close to my size in store or online. I like having options now.
I do have a complaint about my recent Elite box though. Not so great selections, and I got charged 20 because I had to break a plastic tag thing to separate a top and bottom because it wasn't possible to try on without doing so. I guess I won't try it on next time they try sending like that. Hopefully this next box is better. If not, I just won't bother with the box and only pick stuff out for myself I guess.
AM never ceases to amaze me! The quality of the merchandise, The ease of returns and exchanges is phenomenal! Will keep coming back to shop.
I had to return/exchange multiple items from multiple orders and the agent was very helpful.
I placed an order, paid for express delivery, and that was about three weeks ago, I cannot get the order canceled and the items are still not here.
Hello Shelly,
Thank you for your feedback! We are very sorry for any inconvenience the shipping of your product may have caused. Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, therefore I'll be sure to forward your review to the relevant team, so they can look into this matter. Upon checking, I see that your order's latest tracking states that it was already delivered. At this time, we kindly ask you to please check with your neighbors, family members, or in any common area where you receive your mail to see if someone else picked up the order for you. If your order still doesn't show up, we kindly recommend contacting us again so we may be able to assist you further, our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
The bra I received had a hook missing. I sent a picture of the bra and the representative I was emailing told me that I would get a credit for the set since it was damaged. No questions asked and so easy.
Placed 2 orders,2 days apart from each other with 5-7 day shipping. Took 3 weeks to get order. Part of order is wrong and have to return. And customer service is a joke! Only response to any inquiries is a auto response with tracking number.
Hi James,
Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
So far so good. I didn't expect it to be so easy and I was very impressed with the quality. I was hoping that I wouldn't be disappointed. So many online services are disappointing and the quality is sub-par. This is quite lovely and the fit is fine and I almost cannot decide what to keep and what to send back... you make it hard to decide that I want to keep it all!
All the bras that I purchased in my correct size Did not fit
Hello Stanley,
Thank you so much for taking the time to review us. We apologize for any inconvenience the sizing of our products may have caused. Don't worry, I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future. We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,
Adore Me
Great quality and perfect fit. So very sexy but the price is reasonable, with good sales.
Im enjoying my lingerie. My husband likes it too. I told my friend and she's buying them also
I love the monthly Adore Me
Elite box subscription idea and all pieces are always of high quality; however, second time in a row that my returned elite box got "lost" - despite my USPS tracking confirming otherwise. In middle of disputing a charge of almost $300 for item I DID return!
Hello Irene,
Thank you for taking the time to write this review. We are very sorry for the difficulties that you have encountered. This is not the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. After taking a look into your account to gain some further insight into how we may assist you at this time, I could see that you have been contacted by our customer service representatives who have sent explanations regarding all of your concerns. As already mentioned, the packages sent back to our warehouse do have to go through a standard quality control system and once this is completed we will send you a confirmation. This means that the package may have been successfully received but just not completely processed yet. We truly apologize for any inconvenience caused and appreciate your patience and understanding in this matter. We will be sure to send an email regarding this return as soon we'll receive it back and process it. Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
I had paid for expedited shipping, and my package didn't leave the warehouse until after the provided delivery dates for expedited shipping had passed. I had requested that the additional charge for expedited shipping be refunded as that was not a service that I received. The only communication I received in response to my email was an automated processing email.
Hello Morgan,
Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
Since you didn't enjoy the faster shipping you paid for, I've now refunded the $14.95 shipping fee back to your card. We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
I ordered panties, they fit perfectly! They are "Cheepy", black & comfortable. As a matter of fact, I'm wearing them right now!
All of the items were beautiful but some are difficult to understand why they would be made the way they are.
I paid for the fastest delivery on my purchase so that it would arrive in time for my anniversary weekend, but it was delayed. I reached out to Adore Me, and they refunded the amount I had paid for the rushed shipping. They did not have to do that, but they did because they wanted to make sure I was a satisfied customer. And I am. I appreciate that this company is willing to do things like that to make a situation right. I will most definitely make more purchases from Adore Me.
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Hello Reeda
Thank you for taking the time to write this review. We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. I took a look at your account to better understand the issue and I could notice that you were already assisted regarding replacing your items. We always guarantee assistance whatever may happen to your package. If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me