On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Freya
Orbasics
Speedo
Altar'd State
SKIMS
Kindred Braverly
Champion
Copper Union
Knix
Threads 4 Thought
Tiger Mist
FAYT The Label
Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Every item I have bought fits me perfectly! I love the wide variety of colors and choices. Decent price for quality lingerie!
They advertise about free returns, but they charge a "restocking fee" and return shipping, so you get little back
Very durable bras & very pretty too. 5 stars. I have never been disappointed
I've ordered a few times now from Adore Me for gifts for my wife. She is always grateful for them and I think the prices are priced well
I fully thought the product that was to arrive would be poorly sewn, cheap itchy material. Boy was I wrong. Not only did it fit perfectly for my plus size body --the material was absolutely marvelous. I will surely be purchasing again!
My boyfriend bought me some lingerie as a gift and got my sizes wrong, unfortunately due to our work situations we couldn't make a return within the return window. But one call and customer service was happy to facilitate an exchange, wonderful products and experience.
It's really disappointing to see the same lingerie all year long, with each passing year. There are so many new regular size lingerie - teddies, etc - why not have the same options available in plus size? I can filter my size and it says 76 styles but they are all duplicates, different colors. And literally the same ones for years. It's sad.
I purchased 3 sets on Nov 6 for my vacation leaving on Nov 28. Sets did not arrive in time. I will be sending back when I return home. Previous order arrived in a little over a week. I expected it to arrive this time in a timely manner. First order bra/panties VERY good quality. That's why I ordered 3 more. Just make sure you order plenty early if needed for a special occasion!
Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Kind regards, Adore Me [email protected]
I have been waiting more than a month for them to process my returns.
Thank you for taking the time to write this review. We are very sorry for the difficulties that you have encountered. This is not the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.As already mentioned, the packages sent back to our warehouse do have to go through a standard quality control system and once this is completed we will send you a confirmation. This means that the package may have been successfully received but just not completely processed yet, If you don't receive any answer by December 19th please send us an email and we'll assist you. We truly apologize for any inconvenience caused and appreciate your patience and understanding in this matter. We will be sure to send an email regarding this return as soon we'll receive it back and process it. Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Best regards, Adore Me [email protected]
I enjoy your lingerie It fits nice it's very comfortable enjoy wearing them. I wear them all the time and service is great. The prices are reasonable and I just enjoy your product Tim
I'm satisfied with the 40 plus products I've purchased on the adored me app I love the sexy it gives my confidence as a plus size woman 18/20,2X the material is amazing and I hand wash all garments I am so excited I found this company adore me gives me the comfort to order on line and not be public as a large woman, i love all the clothes and in all categories at adore me
I love that the size chart is accurate. I went by that and everything fits great and the material is wonderful.
Overall positive experience. Items are pretty, and look nice when worn. Quality is about what you could expect in that price range. Subscription model is a little confusing to understand at first but it's easy enough to cancel or out membership "on hold".
I really like the bra and panties I order. Great price.
It is all n all a very cute product. Unfortunately, I order an A-cup for my small breasts, but have a 36" chest width. The cups fall closer to the middle of my chest and it looks like my armpits are fat. If you know you know. I think I would have been better off buying a B-cup for the visual appeal and chanced the girl's flopping around. The matching panties are cute but I prefer G-strings and thongs so I probably won't get to much use out of the set. But the bra is very comfy! So there's that
I make an order on the 16nth. The order is currently late and hasn't moved. I want my money back OR my product here, but they refuse to help me!
Hello Elanah,
Thank you for taking your time to review us! We always appreciate customers who let us know when things aren't right and at this time, we can only apologize that we were not able to assist you immediately. I would like you to know that your concern has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter. Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
Love being able to purchase monthly lingerie for my wife! It always fits great and looks amazing. It's so fun to see her feel confident and sexy in her new lingerie, swim wear, or athletic wear. Wish there was more variety but overall happy with the selection.
Ordered an Elite box and it was suppose to be delivered between the 17th and 22nd. On the 22nd I received an email saying my package was delayed. As of the 28th there still weren't any updates so I called to get more help and was told there was nothing they could do until the 6th and then they would refund me. They would not call to see if the package had been lost. I also could not speak to a manager. My case would be emailed and someone would get back to me in 1 to 2 days. Just seems like they don't care about their customers. I use to love Adore Me and recommend it to everyone and over the past two years they just seem to be losing their spark. Everything I try to order something or sign up for a box all I get are problems.
Hello Naomi,
Thank you for taking your time to review us! I'm very sorry to hear that you're disappointed with our services. It is our constant wish to offer quality services and products and to make sure that we always maintain a wonderful Adore Me experience for our customers. Rest assured that we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Unfortunately, we cannot identify your account. Therefore, can you please elaborate on your discontent further, so that we can be able to assist you? We look forward to hearing from you. Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
Very satisfied with my purchase. I bought 2 pieces. They both fit well and are exactly as described! Will buy again!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reviewing us. We are very sorry to hear that you had an unpleasant experience with the returning of your product. Moreover, upon processing your return, it is stated that all sets returned for a refund are subject to a $5.95 restocking fee per set. This means your refund will be the total paid per set minus $5.95 per set refunded to you. You may avoid restocking fees by processing an exchange instead of a return. Exchanges are free of charge (and we even cover the shipping back to us!) Thank you for your patience and understanding regarding this matter. Please let us know by email