Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Adore Me

Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
grey stargrey stargrey stargrey stargrey star

Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Marianne Q.
Unfollow Marianne Q.
Share Review
Report Review

Sizing didn't seem right.
December 3, 2022

The sets I ordered were adorable however I ordered my usual size and it felt like the tops ran small and bottoms ran large.

Date of experience: November 3, 2022
Desta W. Adore Me Rep
over a year old

Hello Marianne,

Thanks for reaching out to us!

Sorry to hear you're having trouble finding the best fit! We know that online shopping can be a little tricky so that's why I'm here to help!

*Just above the size drop down box that's found on each set's/item's display page, you can find the Size Guide link which brings up our helpful Size & Shape Guide.*

- There, under the Bra Fit Guide, you can find our bra calculator. It's a great way to find your best size, based on your bust and band measurements. Simply input your measurements and we'll share your best Adore Me fit.
- You can also find helpful size charts for our product selections and some helpful bra Shape & Padding tips.

**Are you in between sizes? Is the set you love out of stock in your size? We got you covered!**

You can try your sister size. It helps you find a similar fit while adjusting the size. Just make sure to adjust accordingly and that's it!

**Useful deets:** if you opt for a larger band size, the proportions of the entire bra will become larger, thus, you'll need to make the cup smaller.

- For example - if your true size is a 34D, and you'd like to adjust, your options are a size 36C or a 32DD.

Hope this helps! I'm here if you need more help.

Shopping from your mobile phone? Try our App on either Android or iOS: https://link.adore.me/app - for cool, exclusive perks & promos.

Best,

New York
1 review
0 helpful votes
Follow Carea O.
Unfollow Carea O.
Share Review
Report Review

Fast and comfortable
November 3, 2022

I love their products. The front closure bras with racer back are my go to. Also love their work out wear. Soft material!

Date of experience: November 3, 2022
Florida
1 review
0 helpful votes
Follow JO N.
Unfollow JO N.
Share Review
Report Review

My experience
November 3, 2022

I love your. Bras but the panties get holes in them easily

Date of experience: November 3, 2022
Pennsylvania
1 review
0 helpful votes
Follow Rob S.
Unfollow Rob S.
Share Review
Report Review

Husband's view
November 2, 2022

Wife looks wonderful in things I have gotten for her!

Date of experience: November 2, 2022
New York
1 review
0 helpful votes
Follow Kelly R.
Unfollow Kelly R.
Share Review
Report Review

I have quit this service 3 times. I did so by calling(my mistake). I am haphazardly being billed. The company will refund my $39 fee, but never the $20. This is a racket. Completely untrustworthy. I am being bilked and harrassed. Avoid at all costs!

Date of experience: November 2, 2022
Desta W. Adore Me Rep
over a year old

Hello Kelly,

Thanks for sharing your feedback with us. We appreciate it!

*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*

We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.

- We aim to better cater to your needs in the future!

If you need assistance with anything else, please let me know. We're here to support you!

Take care & have a fantastic day!

California
1 review
0 helpful votes
Follow Ellie N.
Unfollow Ellie N.
Share Review
Report Review

Perfection!
November 2, 2022

Excellent quality'
Excellent fit!
Happy retuning customer!

Date of experience: November 2, 2022
South Dakota
1 review
0 helpful votes
Follow Tabatha H.
Unfollow Tabatha H.
Share Review
Report Review

All the pieces!
November 2, 2022

I absolutely love Adore Me! From the bra and panty sets to the lounge wear! I always have a hard time choosing!

Date of experience: November 2, 2022
Massachusetts
1 review
0 helpful votes
Follow Heidi I.
Unfollow Heidi I.
Share Review
Report Review

Awesome
November 2, 2022

Every time I get my elite box, I get something fabulous… highly recommend… great quality, array of colors and styles… top notch..

Date of experience: November 2, 2022
Texas
1 review
0 helpful votes
Follow emily A.
Unfollow emily A.
Share Review
Report Review

Missing/damaged items
December 2, 2022

I never received my last package and have received damaged items in the past.

Date of experience: November 1, 2022
Desta W. Adore Me Rep
over a year old

Hello Emily,

Thank you for taking your time to review us!

We always appreciate customers who let us know when things aren't right and at this time, we can only apologize that we were not able to assist you immediately.

We would be more than happy to assist you by email in relation to this matter, so please contact us to [email protected]

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Best regards,

Indiana
1 review
0 helpful votes
Follow Lauren S.
Unfollow Lauren S.
Share Review
Report Review

My first ADORE ME order was over a week late --and when it arrived - 7 of the 8 items ordered were of such thin, poorly made quality that I am returning them. Absolutely overpriced -- and now I am also paying a 'restocking fee' of $5.95 PER ITEM! SO MAD!

Date of experience: November 1, 2022
Desta W. Adore Me Rep
over a year old

Hello Lauren,

Thank you so much for taking the time to review us.

We apologize for any inconvenience the sizing of our products may have caused. I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future. We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. Please let us know if there is anything further we may do to help.

We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.

Kind regards,

New York
1 review
0 helpful votes
Follow Kathleen G.
Unfollow Kathleen G.
Share Review
Report Review

Great product
November 1, 2022

Took just over 3 weeks for delivery of my items. Sizing was accurate fit great

Date of experience: November 1, 2022
Maryland
2 reviews
0 helpful votes
Follow Louis X.
Unfollow Louis X.
Share Review
Report Review

Love the lingerie, as does my wife. But I had trouble with PayPal and other payment forms.

Date of experience: November 1, 2022
Washington
1 review
0 helpful votes
Follow Erin R.
Unfollow Erin R.
Share Review
Report Review

Could be better for larger sizes
December 1, 2022

1. Straps were pretty wimpy for larger cup sizes.
2. Styles were very limited for smaller band/larger cup combination.
3. Could not combine "plus" and regular sizes. For example, you could not have a 36 band and a 1X bottom, which was irritating.
4. Sizes were not consistent.

Date of experience: November 1, 2022
Desta W. Adore Me Rep
over a year old

Hello Erin,

Thanks for sharing your feedback with us. We appreciate it!

*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*

We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.

- We aim to better cater to your needs in the future!

If you need assistance with anything else, please let me know. We're here to support you!

Take care & have a fantastic day!

Georgia
1 review
0 helpful votes
Follow Imelda X.
Unfollow Imelda X.
Share Review
Report Review

Fantastic
November 1, 2022

They look and fit are phenomenal. My husband has great taste. He made the best choices.

Date of experience: November 1, 2022
New York
1 review
0 helpful votes
Follow Charlton L.
Unfollow Charlton L.
Share Review
Report Review

Elite box
December 1, 2022

The box contain items that wasn't ordered, haven't heard back from the company if they received the returned items

Date of experience: October 31, 2022
Desta W. Adore Me Rep
over a year old

Hello Charlton,

Thank you for taking your time to review us!

We always appreciate customers who let us know when things aren't right and at this time, we can only apologize that we were not able to assist you immediately.

We would be more than happy to assist you by email in relation to this matter, so please contact us to [email protected] (mailto:[email protected])

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Best regards,

Arizona
2 reviews
0 helpful votes
Follow Lynn D.
Unfollow Lynn D.
Share Review
Report Review

Purchased for my wedding
December 1, 2022

I purchased for my wedding and they arrived late so I could not use.

Date of experience: October 31, 2022
Kentucky
1 review
0 helpful votes
Follow Sonja L.
Unfollow Sonja L.
Share Review
Report Review

Sexy & Beautiful
October 31, 2022

It's sexy and beautiful. The sizes were exact and it fit perfect. I would order another one in another color.

Date of experience: October 31, 2022
Colorado
1 review
0 helpful votes
Follow Kelly L.
Unfollow Kelly L.
Share Review
Report Review

Get Experience!
October 31, 2022

My first order ended up not fitting in a flattering way so I did a return. The return process was super easy and they shipped my replacement item almost immediately! The new item fits perfectly and is super flattering. I couldn't be happier!

Date of experience: October 31, 2022
Pennsylvania
1 review
0 helpful votes
Follow Catie L.
Unfollow Catie L.
Share Review
Report Review

Good product
October 31, 2022

Good product, reasonable time to receive product. Cute product for larger cup sizes.

Date of experience: October 31, 2022
Texas
1 review
0 helpful votes
Follow Abigail B.
Unfollow Abigail B.
Share Review
Report Review

STEALS MONEY
November 30, 2022

Adore me stole 300 from my account after canceling my subscription and removing my card information.

Date of experience: October 31, 2022