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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
After two weeks, they couldn't process an order. Says it should process within 2 business days on their site, and they couldn't accomplished this in 12. They said processing delays due to demand spike (wow shocker in December you'd expect more business). And had no answer for when it would ship. I waited longer and finally told it would ship by end of next business day. It did not. I called again, and they had no explanation or time for when it would be processed and ship. I cancelled the order. Terrible company, wasted my time, and now I'm out of a Christmas gift for my wife. Do not give Adore Me your business.
THE WORST customer service!
Placed my order on Dec 4 with 5 day delivery at the LONGEST expected date. Here we are 16 days later and still cannot get anyone to communicate with me via email or socials as to when to expect my order. Port customer service. Over promising and under delivering. Dissatisfied. I also politely tried to solve this without having to give bad reviews- and still no answers or attempts to solve the problem. Do not order from this company.
Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
The wait time for my package to get here has increased by 2 week from the first posted date. Your postal service is trash, and I will be reviewing on the clothes when they finally get here.
Hi Travail,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue.
Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me [email protected]
Everything fit well shipped in a timely manner! Very satisfied customer!
Really disappointed in this website. I wanted to love their products, because the first two items I ordered were so cute and comfortable. But then I ordered three different bras, all 3 8D, one was too big, one too small, and one fit correctly. So I ordered a second bra of the one that fit, and the band wasn't even close to the same size as the first bra received, nor did the color of the fabric used in between the cups match. The same thing happened with a pair of pajamas; loved the first pair received, ordered the same item in a second color, and the straps of the second shirt received were about an inch longer than the first.
Hi Danielle,
Thanks for your feedback.
We're sorry your order wasn't perfect this time around. We know online shopping is tricky, which is why we offer free & easy exchanges.
To start your Exchange or Return, sign in to your Adore Me account and follow the steps below in the Internet browser of your choice:
1. Go to **My Orders**
2. Select the order you'd like to Exchange/Return by clicking the **Arrow** sign found on the right side of the screen, pointing right.
3. Click on the **Create Return/Exchange** button that's found at the bottom of the subsequent page.
4. Choose whether you'd like to Exchange or Return then, click **Continue**
5. On the subsequent page, click on the **Print Label** button and follow the easy steps to Return or Exchange your order.
**Useful info: At this time, you can return your set(s) within 30 days since the order's delivery date.**
Please refrain from returning packages to self-serve drop boxes, as this may result in delays.
If you're returning for a refund and not exchanging - items are subject to a $5.95 restocking fee per set.
**Kindly return your entire set in its new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged or incomplete will not be accepted.**
If you need assistance with anything else, please let me know. We're here to support you!
Best,
I have been an Adore Me member for approximately 10 years. Customer service has never been great however it's become absent as of recently. I ordered items over a month ago which I never received. There was no rep to answer on the phone, my email was never responded to nor my social media message. I made the decision to cancel my membership today.
Hello Rebecca,
Thank you for reviewing us!
We deeply apologize for the inconvenience caused by the difficulty in reaching our customer service. We have been faced with an unprecedented number of calls that has caused extended hold times.
Even so, we always do our best to reply to and assist all of our customers in a timely manner. Don't worry, it's our constant goal to further improve all areas of our services, which includes customers service response time.
After taking a look into your account to gain some further insight into how we may assist you at this time, we could see that you have already been contacted by our customer care representatives and you were provided with a resolution for your concerns.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
[email protected]
Do not buy from them! I had placed an order and received the wrong sized bra. After trying to call them 3 times and being placed on hold for over 40 mins, no one answered. I messaged them through their website and FB messenger and have not received any response. It's unfortunate I paid for an item I cannot use and since it was an error on their part I have no way to resolve it.
Hello Jennifer,
Thank you for reviewing us!
We deeply apologize for the inconvenience caused by the difficulty in reaching our customer service.
We have been faced with an unprecedented number of calls that have caused extended hold times. Even so, we always do our best to reply to and assist all of our customers in a timely manner. It's our constant goal to further improve all areas of our services, which includes customer service response time.
After taking a look into your account to gain some further insight into how we may assist you at this time, we could see that you have already been contacted by our customer care representatives, and you were provided with a resolution for your concerns on ticket #3960606
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
[email protected]
Their costumer service is terrible and they over charge for things returned and charge for boxes full price when they never even shown up
Hi Samantha,
Thank you for your review.
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
Therefore, we have forwarded your feedback to the relevant team to be reviewed and taken into consideration. However, after initiating a more detailed investigation regarding your case it was revealed that you have been contacted by our customer service representatives and you were refunded and assisted regarding all of your concerns.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me - [email protected]
I order a product on the 7th with express shipping. Express shipping is usually 1-2 business days. It said it would be delivered between the 9th n 12. Now it is saying the 17th i even paid extra to have it here by the 12th. Will never order from them again. They ruined my anniversary gift to my husband!
Hi Denise,
Thanks for your feedback!
Sorry to see you didn't get your goodies on time.
Since you didn't enjoy the faster shipping you paid for, I've now refunded the shipping fee back to your card.
We apologize for any inconvenience caused by the delay.
*We'll work to make sure as much as we can that going forward you'll receive your orders within their estimated delivery time.*
If you need further assistance with this order or anything else, please let know. I'm happy to help!
Best,
I had credits saved up and decided go splurge on a couple of pairs of leggings. I sized up to make sure there was plenty of room. As I tried them on I was incredibly disappointed to realize that while they fit well, they were completely see-through. Very disappointed and would hesitate to order from Adore Me again.
Hi Alison,
Thanks for your review!
We're sorry your order wasn't perfect this time around. We know online shopping is tricky, which is why we offer free & easy exchanges.
To start your Exchange or Return, sign in to your Adore Me account and follow the steps below in the Internet browser of your choice:
1. Go to **My Orders**
2. Select the order you'd like to Exchange/Return by clicking the **Arrow** sign found on the right side of the screen, pointing right.
3. Click on the **Create Return/Exchange** button that's found at the bottom of the subsequent page.
4. Choose whether you'd like to Exchange or Return then, click **Continue**
5. On the subsequent page, click on the **Print Label** button and follow the easy steps to Return or Exchange your order.
**Useful info: At this time, you can return your set(s) within 30 days since the order's delivery date.**
Please refrain from returning packages to self-serve drop boxes, as this may result in delays.
If you're returning for a refund and not exchanging - items are subject to a $5.95 restocking fee per set.
**Kindly return your entire set in its new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged or incomplete will not be accepted.**
If you need assistance with anything else, please let me know. We're here to support you!
Best,
Can't get ahold of customer service I'll be lucky to see my package in January ordered at the end of November any one reading this think twice before ordering from these smucks
Hi Andrew,
Thanks for your review!
Sorry to hear that your order is lost.
I see in our records that you were already contacted by one of our agents who issued you with a voucher code to replace the order.
We apologize for any inconvenience caused.
If you need assistance with anything else let us know, we're here to support you!
Best,
I placed an order for some Christmas present gifts on 11/26/2022 and as of today, 12/12/2022 the order has still not shipped. The order status still says processing. I called customer service this morning and they asked if I wanted to a refund. I told them that I did not want a refund, I would just like some information on the order. They could not give me a reason why the order was delayed and could not give ANY indication of when, or even if, the order would be shipped. I asked to speak to a supervisor, but I was told they were not allowed to transfer me to a supervisor on the phone. The only way to speak to a supervisor was by email. I hope they find a way to make this right, but if they can't give me any information then my wife and I will never order from here again. Very disappointing and frustrating considering the ONLY thing my wife wants me to get her for Christmas this year is pajamas from this company.
Thank you for taking the time to review!
I am very sorry to hear you had an unpleasant experience with your delayed orders. We appreciate all the feedback received, therefore let me inform you that I already sent yours to our warehouse for it to be reviewed and taken into consideration.
Furthermore, I would like you to know that your feedback has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter. Let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,
[email protected]
Hello, I am a first time customer and will never be again. Since I made my first purchase, which I still have not received my product. They have withdrawn two other times from my account. I am extremely upset. As I have not consents to this or ordered anything else but my original order.
I have contacted customer service twice now and am hoping to get this resolved. Please monitor your account so this doesn't happen to anyone elaee
Hello Crystal,
Thanks for your review!
I'm happy to shed some light on what happened!
I see in your account that you joined our *VIP Membership* when you placed your 1st order with us.
*The **VIP MEMBERSHIP** is one of two payment options that're available during checkout when shopping:*
*It's an Adore Me exclusive way of shopping through a flexible membership that offers great perks (e.g. $10 discount on every set) & promos and has limited obligations (*no membership fees, no obligation to buy, can leave at any time*) – pretty neat, right?*
- You can learn more about how our VIP membership works, what perks you have, and other essential info by watching this 1-minute video: http://www.adoreme.com/how_it_works
***So how does it work?***
You don't have to shop every month if you're not ready. Just go on your account, between the *1st and 5th* of each month, and either shop or **SKIP THE MONTH**.
- The **SKIP THE MONTH** button is in your *SHOWROOM* and you can skip as many months as you want.
- If you don't skip or shop between the 1st and the 5th, you'll see a **$39.95** refundable store credit charge on your card.
*You can use this store credit at any time.*
We apologize for any confusion that might've been caused.
Useful deets: store credit can be used to order any set from our site, and since we have a brand new collection on the site during the first week of each month, your options are endless!
*The second payment option is **Pay-As-You-Go**, a commitment-free shopping option which is also available during checkout and comes with great deals & offers.*
If you need further assistance - I'm here to help!
Best,
Stuff is a little pricey, there isn't much for plus size but other then that I've liked what I have ordered.
I love Adore Me sets. Good quality and gorgeous. They all fit very comfortably.
I love the bras and my experience with Adore Me was good. The problem was the delivery of the replacement bra which I think has to do with UPS rather than Adore Me.
The only critique I have about Adore Me is their "support for whatever people do in their
Lingerie." I realize they want to be relevant to culture, but everything cannot be supported. Some things are outright sins and abominations before God and The LORD Jesus Christ. There will be an accounting to Him one of these days soon for what has been supported. I really like your bras, but I don't think I should keep supporting you by buying your product as you support things that are an abomination to God. I, also, will have to give an account to what and to whom I've supported.
First time buyer, Ordered a few things for my wife, Ordered 2x down, Soo disappointed since it was meant for a special occasion. When online to see if I can exchange for the size she needed. I was a bit worried since the item was not returnable or exchangeable. Called customer service and was able to get them exchanged. Super happy with the service, Specially with the items I ordered. Definitely a returning customer
Shipping postponed twice! I wouldn't have ordered the items if I knew how long it would take. Never again
Hello Kim,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Best,
I placed an order over a month ago. I've contacted the company multiple times and each time received a new promise date. I still have not received my items with no customer service that even seems to care. The items were ordered for a special occasion and promised to be here in time by multiple people, however, the occasion has passed and still no items. I'm extremely disappointment. Even more so disappointment in the customer service.
Hi Alexandra,
Thank you for your review. We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
Therefore, we have forwarded your feedback regarding your delayed order to the relevant team to be reviewed and taken into consideration. However, after initiating a more detailed investigation regarding your case it was revealed that you have been contacted by our customer service representatives and you were refunded and assisted regarding all of your concerns.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
[email protected]
I have never had a problem with ordering and, true to form, all my experiences were top notch.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Matt,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped and delivered in a timely manner. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]