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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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They told me to return the items TWO DAYS after I received them. Also had a special sale offer that they wouldn't honor because of some error in their system. Love the clothes, hate the company.
I'm mostly pleased with my purchases with the exception of anything that has an underwire bra attached. The sizing seems to be off and the cups don't sit quite correctly.
This site is not for plus size people apparently i wanted a cute bra to wear to make myself feel pretty but what arrived was not what i assumed it would be and instead of returning it i threw it out cause i couldn't be bothered to be in contact with the adore me team any longer seeing as though i paid for extra shipping and it didn't come in the time that i paid for it in it actually came 2 weeks late from that date.
Hi Ellie,
Thanks for the review!
We are very sorry to hear you had such an unpleasant experience with your return. This is absolutely not the kind of experience we would want you to have. We know online shopping is tricky, which is why we offer free & easy exchanges.
To start your Exchange or Return, sign in to your Adore Me account and follow the steps below in the Internet browser of your choice:
1. Go to My Orders
2. Select the order you'd like to Exchange/Return by clicking the Arrow sign found on the right side of the screen, pointing right.
3. Click on the **Create Return/Exchange** button that's found at the bottom of the subsequent page.
4. Choose whether you'd like to Exchange or Return then, click Continue
5. On the subsequent page, click on the print Label** button and follow the easy steps to Return or Exchange your order.
Useful info: At this time, you can return your set(s) within 30 days since the order's delivery date.
Please refrain from returning packages to self-serve drop boxes, as this may result in delays.
If you're returning for a refund and not exchanging - items are subject to a $5.95 restocking fee per set.
Kindly return your entire set in its new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged or incomplete will not be accepted.
Furthermore,
Since you didn't enjoy the faster shipping you paid for, I've now refunded the $6.95 shipping fee back to your card.
- We're all set! There's nothing else you need to do at this time and the refund should show up in your charged account within 1-3 business days.
We apologize for any inconvenience caused by the delay.
We'll work to make sure as much as we can that going forward you'll receive your orders within their estimated delivery time.
If you need further assistance with this order or anything else, please let know. I'm happy to help!
Best,
I love the quality and options at adoreme! However I have exchanged several sets without wearing (needed a different size) that ended up not being refunded due to being dirty. How is that even possible if the item was unworn? This feels a little scammy to me and makes it hard to trust the exchange process.
Hi Sara,
Thank you for reviewing us!
We are sorry to hear that your exchanged product has failed our sanitary inspection. Kindly note that we only accept products in their new and resellable condition. Products received 30 days after delivery, dirty, damaged or incomplete will not be accepted.
We retain this policy to help ensure you consistently receive good quality garments from AdoreMe.com.
Best,
Very nice items at even better sale prices. The design is nice too.
Hi Lisa,
Thanks for the review!
We're very sorry to hear that you didn't receive your refund. I'm here to quickly resolve this for you!
A technical mishap had taken place and we apologize for not being able to process your refund.
Greats news! I'm happy to confirm that I refunded you the amount of $78.48 and this amount is expected to be back into your account within 1-3 business days!
We apologize for any inconvenience that this may have caused.
If you need assistance with anything else let us know by email, we're here to support you!
Best wishes,
Quick shipping and great quality products. Good size selection, things in stock and the sizing chart match up perfectly.
Great selection that were beautiful and in my size. A great price. Easy to use website and prompt shipping.
I bought a bra and panty set and the top was one size too small. Because they came packaged separately, I didn't think it would be a big deal to exchange the top, so I told the recipient to wear the bottoms and I would take care of the top. The 30 day exchange policy was passed (was a Christmas gift bought in November) but they allowed it and that made me happy, but when I tried to handle the exchange, it only allows sets to be exchanged with sets and in unwashed quality (which I totally understand), but it's silly to not allow me to exchange the bra only which is still in only tried on quality.
Hello Dustin,
Thanks for sharing your feedback with us.
So sorry to hear that you had trouble with our exchange process.
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance exchanging your set or with anything else please let me know. We're here to support you!
Best wishes,
I love this company! Any small issues with orders are always handled well and the customer service reps are so nice!
Promise discounts in cart and change as you pay. Then will not honor pricing due to you already paying and shipped etc. lots of rude online interactions and still get nowhere towards resolution. Then if return high return fees and shipping charges
Hello Julie,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Best,
Poor customer service, lack of management to handle problems instead they send out generic emails days later, no product in stock to pick from.
Hello David,
Thank you for reviewing us!
First of all, we would like to apologize for the extended time to a response. We always do our best to reply to and assist all of our customers in a timely manner.
We are very sorry to hear you had such an unpleasant experience with the shipping of your order. We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
Unfortunately, we have been experiencing processing delays in our distribution center recently, we'll make sure that this type of inconvenience will no longer occur once we fix all our issues with the facility. Our warehouse typically processes and ships an order within two business days, most U.S. orders are then delivered in five business days.
According to the USPS tracking, your last order was delivered in or at the mailbox at 3:57 P.M, on December 30th, 2022.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
Within 1 day, the green underwear lost all its buttons, and within like two or three wears the thong tore. Note i was also treating everything gently. The lingerie was nice and has held up quality which is the only reason this isn't a 1 star review. I won't be buying from Adore Me again though.
Hello Michelle,
Thanks for reviewing us.
So sorry to hear that you had an issue with your order! I've reported this error to our warehouse team so they can look into it.
I've now issued a $10 store credit as compensation for the trouble and it's available for use whenever you like.
To quickly have this fixed - you just need to start an exchange online so you can reorder a new set at your earliest convenience.
To start your Exchange or Return, you just need to log into your Adore Me account, using a laptop/desktop, and follow these steps:
1. Go to **My Orders**
2. Select the order that you'd like to Exchange/Return by clicking the **Arrow** sign found on the right side of the screen, pointing right.
3. Click on the **Create Return/Exchange** button that's located at the bottom of the next page.
4. Choose whether you'd like to Exchange or Return then, click **Continue**
5. In the next page, click on the **Print Label** button and follow the easy steps to Return or Exchange your order.
Useful info: At this time, you can return your set(s) within 30 days since the order's delivery date.
Please refrain from returning packages to self-serve drop boxes as this may result in delays.
*Some more useful deets: you can only use one voucher code at a time, which means you need to place multiple orders if you're exchanging multiple sets.*
If you need assistance with anything else, please let me know. I'm happy to help!
Best,
I have yet to receive anything despite reassurances from their customer service that there is no issue with my payment. I get emailed asking me to pick items for my box and nothing shows up.
Hello Alexis, Thank you for taking your time to review us! We always appreciate customers who let us know when things aren't right and at this time, we can only apologize that we were not able to assist you immediately. I would like you to know that your concern has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter. Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Best regards, Adore Me
I ordered from them on November 26th and still haven't received my order. It says it was on its way on December 21st but I still have yet to receive it. Now it's December 29th and they said if I don't get it by January 6th, they can refund me… I am frustrated because that was my sisters gift and I still want the items but the shipping is not worth it! I haven't had this issue with other brands. Also, the customer service agent hung up on me… do not recommend.
Hello Julia, Thank you for taking your time to review us! We always appreciate customers who let us know when things aren't right and at this time, we can only apologize that we were not able to assist you immediately. I would like you to know that your concern has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter. Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Best regards, Adore Me
I ordered from them and never received the product. Contact the customer service and never heard anything back from them. Then later they gave my money back on the sore credit instead of returned it back to my bank. Bad service and bad company value!
Hello Nikki, We are very sorry for the confusion our VIP membership may have caused. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the necessary information to fully understand the VIP program. You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. If you do not skip or make a purchase between the 1st and the 5th, you will see a **$39.95** refundable store credit charge on your card. This store credit is available for your use at any time. Also, please note that VIP members have the option to process a refund directly from their account if they forgot to skip or shop, by going directly to this [link](https://www.adoreme.com/customer/account/) and selecting the "Request a refund" option. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works Regarding your order it was returned to the sender and one of my partners has already processed the refund, if you want to know more about it write us to help you. Best regards,
I placed an expensive order while I was living at a temporary residence. Based on the information AdoreMe provided, the package would 100% arrive before my departure almost 3 weeks later… I received 3 delayed shipping emails from AdoreMe. After each one, I contacted customer service to explain my situation and discuss my options if the package was expected to arrive after I had moved from this address. I was given the run around by 4 different people, 4 weeks apart. The 3rd person finally issued a refund because there was still no tracking information but I never received email
Confirmation. I called two days later and was told that tracking information showed up the day after I had called (?) so they did not go through with the refund. I explained again that I did not live at that address and there was no one to collect the package/forward it to me. They said there was nothing I could do. Money down the drain.
Hello Sophie,
Thank you for taking the time to write this review. We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. I took a look at your account to better understand the issue and I could notice that you were already assisted regarding replacing your items. We always guarantee assistance whatever may happen to your package. If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me
[email protected]
I have nothing but regrets ordering from this! Didn't feel personalised at all and quality was poor. I ended up returning everything and they are charging me for missing items. This is fraud! Please stay away
Hello Aarushi,
Thank you for your review. We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service. Therefore, we have forwarded your feedback regarding the quality of our products to the relevant team to be reviewed and taken into consideration. However, after initiating a more detailed investigation regarding your case it was revealed that you have been contacted by our customer service representatives and you were refunded and assisted regarding all of your concerns. Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
Still having issues, it never ends, emailed multiple times, buying at full price but exchange only gives half credit.
Hello Amy
Thank you for taking your time to review us! We always appreciate customers who let us know when things aren't right and at this time, we can only apologize that we were not able to assist you immediately. I would like you to know that your concern has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter. Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
They charged me $175 for items I never received. Supposedly they received a box with missing items but it was not true. I didn't receive that box but a different one. I don't understand what kind of mistake they did but my money is gone and it's so frustrating and unfair!
Hello Mariana,
Thank you for taking your time to review us! We always appreciate customers who let us know when things aren't right and at this time, we can only apologize that we were not able to assist you immediately. I would like you to know that your concern has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter. Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marshall,
Thanks for sharing your feedback with us. We appreciate it!
Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Best,