On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Freya
Orbasics
Speedo
Altar'd State
SKIMS
Kindred Braverly
Champion
Copper Union
Knix
Threads 4 Thought
Tiger Mist
FAYT The Label
Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm weigh 120 and got a 34B, fits great! The material and pattern are beautiful!
The bra was uncomfortable and very expensive. I thought it might be one of those situations where you get what you pay for, but no. I am still waiting on a refund more than a month later.
I first noticed an issue with my order and notified Adrore Me over an entire month before any response was given or attempt at reconciliation. I had to reach out 4X over a 3 week period before I heard back. Once I did hear back, I wasn't totally satisfied with their only option given to rectify the problem, but I don't want to wait around another month to get another option.
Hello Rebecca,
Thank you for reviewing us!
We deeply apologize for the inconvenience caused by the difficulty in reaching our customer service. We have been faced with an unprecedented number of calls and emails that has caused extended hold times. Even so, we always do our best to reply to and assist all of our customers in a timely manner. It's our constant goal to further improve all areas of our services, which includes customers service response time.
After taking a look into your account to gain some further insight into how we may assist you at this time, we could see that you have already been contacted by our customer care representatives and you were provided with a resolution for your concerns.
If you need assistance with anything else please don't hesitate to contact us by email.
Best regards,
When I first signed up for adore me things were affordable, especiallywith the deals they bait you in with. Once I actually wore the items they fell apart in two months or less, I thought maybe it was just a coincidence so I purchased more, in several styles. They all had problems, some even after a single wear. Wires popping out, fit being odd despite being the same sizing, material pillng terrible, rips and loose seams, and even broken clasps or adjustment loops. Some materials are terribly thin and or itchy. Also now the price has went up to where nearly any set, even a tank top and shorts are about $50. Every one I know that's tried it has had a similar experience. You can definitely find better quality lingerie for way more affordable prices in so many other places.
Hi Leanna,
Thank you for reviewing us!
We are very sorry to hear that the product you received was not perfect for you.
We appreciate all the feedback received, therefore let me inform you that I already sent yours to our Design Team for it to be reviewed and taken into consideration.
Don't hesitate to reach us if you need further assistance. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best regards,
Fun monthly drops that let you focus on you for a change rather then everyone and everything else.
I have been shopping with Adore Me for a while and I've never been dissatisfied. Each item has wowed and I've been happy with my purchases.
I literally tried on the items and sent back- was charged a dirty/damaged fee I belong to several other subscription services and that has never happened.
Also the 2 pieces I kept- the underwire came through the fabric after the 1st use.
Poor quality.
Will never shop here again.
Hello Jen,
Thanks for the review!
Sorry for any confusion that might've been caused by the charge you received from us. I'm here to shed some light on what happened & help.
I see we received your October Elite box back at our warehouse and sadly it didn't pass our sanitary inspection that's carried out for all sets returned to us.
- Specifically, I see that some items were tagged as missing and dirty.
- Because of this, we've charged $64.95 as a penalty.
As a one time courtesy, I've now refunded this amount back to your card and you should see the refund back in your charged account within 1-3 business days.
As a lingerie company we place great importance on the sanitary aspect of our products and only items received back as close as possible to their initial pristine condition can pass the inspection.*
Helpful recommendation: to avoid experiencing this with future returns, we kindly recommend returning sets to us in their entirety as well as their new, unworn, undamaged, unwashed condition as otherwise they'll fail our inspection.
If you need assistance with anything else, please let me know. I'm here to help!
Best,
I ordered material. And upon receipt I was missing an item due to a shipping error. Instead of sending me the missing item they credited me the sale price and told me to reorder.
When i go to order the price has changed, plus would have to pay shipping.
I should not have to pay additional money for a product I ordered and did not receive due to company shipping error.
Hi Elizabeth,
Thank you for taking the time to write this review.
We are very sorry for the difficulties that you have encountered.
This is not the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
After taking a look into your account to gain some further insight into how we may assist you at this time, I could see that you have been contacted by our customer service representatives who have sent explanations regarding all of your concerns.
We truly apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
I placed an order and the items they delivered did not fit. I returned them, but the receiving end did not correctly record what they received. It took at lease three separate LONG phone calls to sort things out. I wont order from this company again. Once I understood that they expected a $39. Order each month as a member, I cancelled that as well.
Hi Linda,
Thank you for taking the time to write this review.
We are very sorry for the difficulties that you have encountered. This is not the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help.
Our customer service is available to answer any questions you may have.
Kind regards,
Love the product and customer service is awesome for any returns that need to be made
The products are great but the shipping is awful. 3/3 of my orders have been significantly delayed.
Hi Katherine,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best wishes,
It was great as usual. I am always satisfied when I order from Adore Me
I love the options for my larger boobs but smaller bottom. I buy the bras in my regular bra size (36DD) and these are spot on for fit. I like my undies pretty loose so I sized up to a large but found that I really don't need too since the fabric and elastic is very soft and doesn't pinch or bulge. I am a size 6 pant, I can wear a small in undies but usually buy larges so they are not restrictive. I started with the large at Adore Me and I really think a medium would be fine, as the materials are higher quality and the elastics are forgiving and comfortable.
Hi Debbie,
Thank you for the review!
We are sorry to see you have a negative opinion related Adore Me. Rest assured that we are following the feedback we are receiving and we intend to act on it in no time.
Best,
I have only been an elite member for a few months, but my shipments have always been late. The products are nice, but it just sets the tone when a package is delayed.
Hi Cheryl,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Used to love their bras! Now the fabric and cubs are flimsy. Quality is terrible. Comes in a bag now instead of a pretty box.
Hi Lindsay,
So sorry to hear this! I already sent this feedback to our Design Team to be reviewed and taken into consideration. Moreover, please note that you may send back the entire set for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Best,
She loves the set I got for her and how well it fits.
Garments are wonderful, fit well, feel great, and are good quality. Shipping took over a month! And the one time in that month that I got info regarding my order it was just a generic "things are delayed" emailed. Products are great, but if you are buying for a special event or reason, leave yourself ample time for the products to ship from the warehouse and arrive.
They are stylish and very comfortable. Loved them.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessica,
Thanks for the review!
We are sorry to see you have a negative opinion related Adore Me. Rest assured that we are following the feedback we are receiving and we intend to act on it in no time.
Sorry to hear you're having trouble locating your refund. I'm happy to help you find it.
I see that we refunded the amount of $72.85 on the date of December 31st. And this amount is expected to be back into your account within 3-5 business days.
Useful tip: if the charge was refunded within hours of being made, there's a high chance that it was actually voided (dropped) instead of refunded.
- Also, we sent back the amount to the exact account from where the charge was initially taken from as this is the only way through which we can process refunds.
To get more visibility on what happened, I kindly recommend reaching out to your bank and sharing the charge's initial transaction ID ch_3M72RTC8WIvDXO6n1Gwh6gtJ with the tellers there so they can pull up the charge and see what's its current status - voided or refunded.*
If you need assistance with anything else, please let me know. We're here to support you!
Best regards,