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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I completely understand shipping errors but when you mess up you don't make the customer do more work. I ordered a cute Christmas set (bra and panties) and I received only a pair of panties and some strange mumu of some sort. I called and they told me I had to return what I received in order to get my credit and replacement. I just wanted my bra that I paid for. I don't have a lot of time and I am now very unhappy having to fit in a visit to the post office during the holidays. I return the set and what I ordered is no longer available...it gets even better because today I was sent an email that I was being charged $15 for not returning the bra. I like their stuff but I am done doing business with them.
I enjoyed the lingerie I bought. But the site started taking money out of my account each month and although they refunded it, it was pretty frustrating to get off whatever I was signed up for.
Hello Grace,
We're always glad to hear from shoppers—thanks for the review!
I'm happy to shed some light on what happened!
I see in your account that you joined our *VIP Membership* when you placed your 1st order with us.
*The **VIP MEMBERSHIP** is one of two payment options that're available during checkout when shopping:*
*It's an Adore Me exclusive way of shopping through a flexible membership that offers great perks (e.g. $10 discount on every set) & promos and has limited obligations (*no membership fees, no obligation to buy, can leave at any time*) – pretty neat, right?*
- You can learn more about how our VIP membership works, what perks you have, and other essential info by watching this 1-minute video: http://www.adoreme.com/how_it_works
***So how does it work?***
You don't have to shop every month if you're not ready. Just go on your account, between the *1st and 5th* of each month, and either shop or **SKIP THE MONTH**.
- The **SKIP THE MONTH** button is in your *SHOWROOM* and you can skip as many months as you want.
- If you don't skip or shop between the 1st and the 5th, you'll see a **$39.95** refundable store credit charge on your card.
*You can use this store credit at any time.*
We apologize for any confusion that might've been caused.
Useful deets: store credit can be used to order any set from our site, and since we have a brand new collection on the site during the first week of each month, your options are endless!
*The second payment option is **Pay-As-You-Go**, a commitment-free shopping option which is also available during checkout and comes with great deals & offers.*
If you need further assistance - I'm here to help!
Best,
My wife and I are very happy with the outfits purchased.
I love everything I've ever purchased from Adore me. I do find that the bras run big. However, the shipping, which used to be quick, is awful. It took 5 days for my order just to process. Then it took another 2 days to get tracking information. Now, it's saying that my package hasn't been received by UPS yet. This was for an important occasion. If there are shipping delays, the prices should be lowered and customers should get a warning before placing their orders.
Hi Christina,
Thank you for reviewing us!
We are very sorry that your order is taking too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Warm wishes,
Arrived in a timely manner, great quality and a great fit, especially for purchasing online! My fiancé went crazy for it. Will be purchasing more from here!
THE COMPANY IS TAKING ORDERS WHILE THEY ARE UNABLE TO PROCESS SHIP AND DELIVER WHAT THEY ARE CHARGING THEIR CUSTOIMERS UPFRONT FOR. IF YOU CAN NOT DELIVER AN ORDER- DO OT ACCEPT THE MOINEY FOR IT
SIMPLE
Hello Renee
Thanks so much for your feedback regarding your order 410683181.
I see it's still processing at this time. We usually ship out orders within 1-2 business days which is why we apologize for this delay as this isn't the shopping experience we want you to have with us.
To share some visibility - we had a spike in demand recently but we know you're counting on us to quickly ship out your order so we're working to do that ASAP. We appreciate your patience so far and kindly ask you to extend it a bit more.
- Sadly, we can't offer an estimated ship date but I can definitely say that we're pushing to ship out your order in the next few business days. We'll email you with its tracking details once it ships out.
After your order ships out you should receive it within 3-5 business days after the ship date. We hope you'll get to enjoy it even sooner than this!*
As a courtesy for the delay, I've now issued a $10 store credit which is available for use whenever you like.
Please let me know if you have any additional questions. I'm here to help!
Best,
I purchased Christmas items that totaled around $40. I was shocked when I started getting charged a monthly membership fee that was more than that. It was unclear that I was signing up for a membership and I felt Adore Me was trying charge me regularly for an unwanted service.
Hi Michelle,
Thank you for your review, we are very sorry to hear this! It seems like you may have selected the VIP membership
Option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month.
This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip.
The details can also be found below at 'how it works': http://www.adoreme.com/how_it_work
Rest assured that we are following the feedback that we are receiving and we do
Intend to act on it as soon as possible.
Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.
If there is anything that we can assist you with at this time, please email us.
Our customer service is available to help you with any issues you may have.
Kind regards,
I was charged for panties that I returned and I never tried on because the bra was too small.
Hi Anna,
Thank you for your review. We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
However, after initiating a more detailed investigation regarding your case it was revealed that you have been contacted by our customer service representatives and you were refunded and assisted regarding all of your concerns.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
I loved the products that I received from Adore Me, but at leasst five if not more of my boxes that I returned with products I didn't want, were marked as having missing items. COMPLETELY incorrect and bizarre as it happened so many times. I was repeatedly charged for items I never kept and customer service weren't able to help. I stopped using the service as I could not afford to be charged for products I never kept
Hi Freya,
Thank you for reviewing us!
We are very sorry to hear that you have a negative opinion related to Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. Please let us know if there is anything further we may do to help.
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best regards,
Great. A little smaller fit then expected. Everything went smoothly and love the bras!
Love the style but I may need a bigger size. I'm normally a 36 D with most bras with this was a little smaller.
I've bought many outfits for my wife from adore me over the last few years and have been nothing but saddened with the product with my wife agreeing. I don't like returning items as I just see the company failing to meet it standards. I purchased 2 sets for my wife for Christmas. One set fit and the other did not which was to be expected. I will probably finally send a final set back and have disconnected the vip which was also garbage because the designer has completely went opposite of attractive lingerie for curvy women. Sorry to say goodbye to a once good company.
Hi Brian,
Thank you for your feedback! We apologize that you have experienced this inconvenience.
We'll do our best to continuously improve and expand the styles that we currently offer to accommodate our customer's needs and wants. Therefore, I'll make sure to escalate your feedback to our Creation team, so they can look into this matter.
Moreover, since it's our constant desire to provide quality services and products for our clients, we offer free exchanges and easy returns so feel free to send back the set for a return or an exchange.
However, please note that the products received 30 days after delivery, dirty, damaged or incomplete will not be accepted.
Let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best,
I didn't know or agree to any monthly subscription. I don't buy lingerie that often. This was a one time thing. Now I don't want to shop with Adore Me again
Hi Nancy,
Thank you for your review, we are very sorry to hear this!
It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month.
This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip.
The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible.
Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration. We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Good quality fashion fast shipping
Great app love the products that they have and the selection
A Christmas surprise. Very cute on, very flattering. It was a hit.
I placed my order before Christmas and still have not gotten it yet and all u could off me was 15 dollars off my next order I think u should give me my vext order free this is terrible not sure if I will continue ordering if this keeps up not empressed
Hello Jennifer
Thanks for reviewing us and bringing this to our attention regarding your order #410672238.
I see it's still processing at this time. We usually ship out orders within 1-2 business days which is why we apologize for this delay as this isn't the shopping experience we want you to have with us.
To share some visibility - we had a spike in demand recently but we know you're counting on us to quickly ship out your order so we're working to do that ASAP. We appreciate your patience so far and kindly ask you to extend it a bit more.
- Sadly, we can't offer an estimated ship date but I can definitely say that we're pushing to ship out your order in the next few business days. We'll email you with its tracking details once it ships out.
After your order ships out you should receive it within 3-5 business days after the ship date. We hope you'll get to enjoy it even sooner than this!
As a courtesy for the delay, I've now issued a $10 store credit which is available for use whenever you like.
Please let me know if you have any additional questions. I'm here to help!
Best,
My orders always behind and quality of the bra and underwear it's not great
Hi Bonnie,
So sorry to hear this,! Thank you for your feedback! It is truly important for us to know your opinion regarding our products and service.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com (http://adoreme.com/).
However, please note that you may send back the entire set for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
We're always here if you need us.
Best,
I got a matching set of underwear for my fiancé and I and it was definitely a great purchase! The quality is great and the style is very fun!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heather,
Thank you for your feedback!
We are very sorry for any inconvenience the shipping of your product may have caused.
Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, therefore I'll be sure to forward your review to the relevant team, so they can look into this matter.
Let us know by email if there is anything further we may do to help.
Best regards,