On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Freya
Orbasics
Speedo
Altar'd State
SKIMS
Kindred Braverly
Champion
Copper Union
Knix
Threads 4 Thought
Tiger Mist
FAYT The Label
Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had an elite subscription to Adoreme. I sent back everything in the first box because of the cheap quality and it looked like Halloween costumes. I meant to cancel the order before the second box. So when it came I figured I would take a look. The strap of the first bra I tried on snapped so I decided to not bother with the rest and sent that box back and immediately canceled.
Coincidentally, three days later, I received a charge from the first returned the box on 1/27, (mind you this box came on 12/23 and I had returned it within the week). So almost a month after it had been sent back without issue. Seems like someone just decided it was missing.
I submitted a request asking them to double check and not charge me for the "missing item". No response. Extremely low level of integrity in business. Bad experience, cannot recommend this company or their products.
Thank you for reviewing us! We are sorry to hear that your exchanged/returned products failed our inspection. However, to get it short and as a one-time courtesy you were provided with a $37.65 refund of the penalty fee. We're all set! Just hang tight and this refund should show up in your charged account within 3-5 business days. Kindly note that to be accepted back at the warehouse, all Elite sets need to be returned in their entirety and their new, unwashed, unworn, undamaged condition. If there is anything else that we can assist you with at this time, please let us know by email. Our customer service is available to assist you with any issues you may have. Best wishes, Adore Me [email protected]
Maybe I didn't read well enough, or maybe it should be known by now, but I was surprised to find I had joined a membership that auto-renewed. This model frustrates me if it's not super clear. If I hadn't decided to monitor my finances more closely, I might have missed this for a few months.
We are very sorry for any confusion the VIP membership may have caused. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works If you do not skip or make a purchase between the 1st and the 5th, you will see a **$39.95** refundable store credit charge on your card. This store credit is available for your use at any time. Moreover, you have no obligation to make a purchase every month. Also, please note that VIP members have the option to process a refund directly from their account if they forgot to skip or shop, by going directly to this [link](https://www.adoreme.com/customer/account/) and selecting the "Request a refund" option. Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Best regards, Adore Me [email protected]
I'm a larger woman - the plus sizes fit! And look adorable! Good value for the money.
I have returned two brand new items that have been denied a refund. I wasn't sent back the items so I was just out two items with no refund. I love your store but won't keep buying from you because of this. You can see from my account that I have been a customer for awhile but refuse to keep losing money through no fault of my own.
Thank you for reviewing us! We are sorry to hear that your exchanged product has failed our sanitary inspection. Kindly note that we only accept products in their new and resellable condition. Products received 30 days after delivery, dirty, damaged or incomplete will not be accepted. We retain this policy to help ensure you consistently receive good quality garments from AdoreMe.com
*I see here that sadly your set, which you returned from order 409735106, wasn't received back at our warehouse in good standing.*
Even so, as a one-time courtesy I've refunded the amount of $68.70 since you've been already refunded for the amount of $33.62
- We're all set! Just hold tight as this refund should now show up in your charged account within 3-5 business days.
**Kind reminder:** *sets need to be returned in their new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged or incomplete will not be accepted.*
If you have other questions or need more info, please let me know. I'm happy to help!
Best regards,
Adore me is reasonably priced, pretty, feminine, sexy and fits. I have been so happy with every purchase
I absolutely love AdoreMe products and the selection is superb! I love that woman of any size can purchase from AdoreMe and feel sexy in their own skin. I know I do!
Late delivery refused return bad description requested all vip money returned and done buying from this company bad customer service
Thank you for your review. We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service. Therefore, we have forwarded your feedback regarding the quality of our products to the relevant team to be reviewed and taken into consideration. However, after initiating a more detailed investigation regarding your case it was revealed that you have been contacted by our customer service representatives and you were refunded and assisted regarding all of your concerns. Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Best regards, Adore Me [email protected]
The Gynger feels great on, very silky, but band "pops" a little like stitches are breaking. Pictures were not clear that there is a nude cup under the bow, and that the bottoms are different in the size categories. (The "plus" panty very different from "regular" panty).
Also, I was hoping AdoreMe carried some cute silk lingerie, but apparently not.
I get the Monthly boxes. It's nice to get an assortment of items I might not normally pick out for myself. And I've bought lots! The one complaint I've had is I've had to get ahold of customer service a couple times. Once a box wasn't registered right away in their warehouse & I was charged for it. When I called, they had received it & reversed the charge. Once my return was marked "kept" but I didn't keep an item. And the item I kept was listed as returned. I believe it was the same price so no worries. And this last time, I received a $20 fee for returning the item "dirty". It happen to be a piece I never even tried on (because I already had enough black bras). Customer service waived the fee but it makes me scared to keep going. I feel like if I do continue, I just need to inspect every piece to make sure I let them know if there is damage/dirty when I get it.
But I do love the service of getting the clothes.
Literally every time I order anything I'm disappointed. I will not fall for it again. This company needs more options for bigger chested petite women…
Hi Cailey,
Thank you for reviewing us!
We are very sorry to hear that the product you received was not perfect for you. We appreciate all the feedback received, therefore let me inform you that I already sent yours to our Design Team for it to be reviewed and taken into consideration.
Moreover, please note that you may send back the entire set for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Don't hesitate to reach us if you need further assistance. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
I have ordered several times from Adore Me and will continue. Sexy pieces for reasonable prices. My only downfall was ordering during the holiday season. I ordered end of November and did not get order til right before Christmas, which unfortunately, I flew home the same day it was scheduled to arrive, so never got order til I returned. I will remember to order earlier next time! Lucky for me, VDay is approaching and my lingerie will be perfect for this day as well!
Please know that the shipping process takes like a month to get from order to arrival. I feel like honestly quality has gone down along with style and choice options. Before you use to make a thong, bikini, and whatever but it seems like underwear are no more choices.
Hi Monica,
Thank you for your review.
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Products are good from my understanding but was just trying buy a gift card for my wife as a gift whom is a VIP person but obviously trying surprise her. When I buy a gift card I should not have automatically been made a VIP. Pretty sure I read every box and did not ask for that. The unsubscribe from VIP was of course rather hidden and annoying to do...
Hi Terry
Thank you for your review,
We are very sorry to hear this! It seems like you may have selected the VIP membership option at checkout.
We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month.
This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip.
The details can also be found below at 'how it works':
http://www.adoreme.com/how_it_works Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible.
Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Always on time and have cute stuff. I don't really have anything to say other then that.
Your shipping is less than perfect for the Chicago area.
Hello Matthew,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
At this time we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I'm going to forward this to our management team to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help.
Our customer service is available to answer any questions you may have.
Kind regards,
I told my wife the purchase was a Xmas gift for her when in fact it was more for me. Love it
Every purchase I made was always beyond late, in most situations it was 2+ weeks to get my purchase. The quality of products is mediocre, several pairs of underwear purchased ripped within the first month of owning.
Hello Sarah,
Thanks for your review!
We're so sorry that your order took too long to be delivered. We do understand your inconvenience and apologize for this issue.
We are also sorry to hear that your panties were defective, and haven't held up to the test of time. This isn't the experience we want you to have with our sets!
We're aware that this might be frustrating so we'll do our best to ensure that our creation team is aware of the issue.
Please let us know by email which items and the order number of the damaged items so we can help you further!
Hope to hear from you soon!
Best,
Absolutely love my elite boxes! And so does my hubby Decembers box was awesome! The styles, the colors, the fit of everything. All of it was 5 stars worthy. Only thing that I might have liked different was I received one set lingerie that I've already gotten, but it was a different size than the first one since I've lost some weight. So it was still a win in my book. Can't wait to see what goodies are in my next box!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to review us. We apologize for any inconvenience the sizing of our products may have caused. Don't worry, I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future. We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc. Kind regards, Adore Me [email protected]