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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I absolutely love, Adore Me! I've had my subscription, for 2 months and already ordered several times. All of my sleepwear is so soft, lingerie and panties are sexy and I am obsessed with my new perfume. So glad I started this subscription!
I ordered 3 elite boxes. They always take 3+ months to record your returned items and always have missing items to charge you for. This last time my entire box was 'missing' and I was charged $225 for it. (I returned the box in November.) I say if you want to order from them, just pick out your own items. Don't do the subscription box.
Hi Jan,
Thank you for your review.
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
Therefore, we have forwarded your feedback regarding to the relevant team to be reviewed and taken into consideration.
However, after initiating a more detailed investigation regarding your case it was revealed that you have contacted our customer service representatives and you were refunded and assisted regarding all of your concerns.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
My husband made a big mistake...and ordered items from AdoreMe as Valentines gifts. Unbeknownst to him...I had quit ordering from AdoreMe years ago, due to quality issues, hassles with refunds/exchanges and crazy ship times. Needless to say, his heart sank as I unwrapped his gifts, removing a pajama set from a small labeled plastic bag...only to find medium bottoms inside. He told me he had waiting more than 2 weeks to even receive the stupid item. I reached out to AdoreMe with his order #, photos of the contents and an ask that they just send out the right size. First, 10 emails and they couldn't figure out how to find the order...with the order #. They kept insisting I didnt order, because they were checking my account via email. I reiterated so many times it was a gift and I did not place the order and that my husband did guest checkout...never creating an account, so couldn't sign in to create a return label. Finally, my husband called and got an English speaking woman, who had to create an account for home to initiate a return. AdoreMe did credit him $20, but there was not a single item that cost less than the $20, that wasn't sold out in my size. We used the $20 to pay for expedited shipping on the exchange. 6 days later, the correct item STILL is unshipped. We have already returned the wrong mislabeled item. This company is so unethical, inept and shady. Ladies...tell your husband's a "gift" purchased through AdoreMe is a month long headache, which will most likely result in them just keeping your money and product.
Hello Heidi,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered on time. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Therefore, I was reading the previous interactions with our customer services and I will make sure to forward your feedback in order for a further situation like this one to be avoided.
Please let us know if there is anything further we may do to help Heidi! Our customer service is available to answer any questions you may have.
Kind regards,
I love AdoreMe's return and exchange policy. I've had some orders that I had to exchange, and it was headache free. Was able to send back the garment in the bag that I received it in, just had to print out the return label. Each garment needs to be tried on. There were a couple bras that I needed to go a size bigger on while the rest fit. Thank you AdoreMe for making my shopping experience easy.
Ordering from this company is a MAJOR WASTE OF YOUR TIME AND MONEY. I ordered items for Valentine's Day on the morning of January 27th. I received a notice by email indicating that my order was shipped on the 29th with a "fake" tracking number. The "fake, made up" tracking number only tracks on their weblink and indicates that on February 5th, my order was awaiting USPS to accept the package. It's now February 16th and there's No additional tracking information at all. I contacted UPS, FEDEX, USPS, and DHL and the tracking number they provided is not a legitimate tracking number from any of those shipping providers? To make the matter worse, their customer service reps are illiterate and wouldn't know how to handle a customer service issue if their life depended on it. I've called 8 times and every representative I've talked with spesks ebonics and not proper English. After doing some research since I paid my money and clearly will never receive my order...Victoria's Secret bought out this company last November because of major financial problems. Had I known this, I would've just saved myself time and money because I had to go shopping at Victoria's Secret anyways.
Hi Shoncy,
Thank you for your review.
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered on time. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Therefore, we have forwarded your feedback to the relevant team to be reviewed and taken into consideration.
However, after initiating a more detailed investigation regarding your case it was revealed that you contacted our customer service representatives and you were refunded and assisted regarding all of your concerns.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
I love it everything i order fits perfect. And it always delivers on time and i like how they keep you updated
I ordered from Adore for the first time. I ordered 38G size bras & lrg bottoms. My package arrived with all small size garments. The complete wrong package was sent to me. This is extremely unfortunate because I needed the garments for a vacation that I am taking in just a few days. Way to turn me off for a first time buyer.
Hi Christina,
Thank you for your review.
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
Therefore, we have forwarded your feedback regarding your incorrect sizes to the relevant team to be reviewed and taken into consideration.
However, after initiating a more detailed investigation regarding your case it was revealed that you contacted our customer service representatives and you were provided with credits for the hassle and assistance regarding all of your concerns.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
If I could give this company zero stars I would. This was the absolute worst experience I've ever had with a subscription service. 3 out of the 4 times that I received then shipped back items it was reported that either an item/multiple items were missing or damaged. I did receive a refund for the issue the first time, but when it happened again they took zero responsibility and charged me for a missing item that I am absolutely certain was in the box when I dropped it off at USPS. When I called they said they had already issued me a refund once before and that was all that they were allowed to do. So am I to assume that this will happen over and over again and I will never have any recourse? No thank you, canceled my membership and informed them I would definitely be writing up a review on as many websites as I could find. Please save yourself the headache and order from a different company there are plenty of other options for lingerie. Let's see if we can put Adore Me out of business for their fraudulent activities.
Hello Stephanie,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
However, after initiating a more detailed investigation regarding your case it was revealed that you have been contacted by our customer service representatives and you were refunded and assisted regarding all of your concerns.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
One of the sets I ordered just didn't flatter me, so I returned it and got a store credit for something else. Couldn't have been easier. Thanks!
Non existent customer service. Nobody answers the phone line. Response through e-mail is as long as a month. When they do answer, they do absolutely nothing for the problem. 'Pass the buck' attitude', they tend to blame everybody else, instead of accepting responsibility ad rectify the problem. I did not receive the item due to mix up in warehouse. Order was placed in November. 3 months after, I still have not been refunded. I had to initiate dispute through VISA. During the dispute they claim that they 'funds froze' and asked me to withdraw the claim. Of course, the bank advised that this 'funds freezing' is a lie to avoid return. I feel really sorry for the people that buy into this membership and prepay these thieves, and cannot cancel afterwards. Better Business Bureau is full of complaints about them. Start up amateurs that want to become successful overnight, without proper service or structure.
Hello Galateia,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
After initiating a more detailed investigation regarding your case it was revealed that you contacted our customer service representatives and you were assisted regarding all of your concerns. I also see that your bank issued a refund for your order.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
Love what I've bought so far. Very nice quality. Support was decent, but haven't contacted them for much yet.
The set is great I recommend size down the bottoms and if you want the laces get the hipster
I was skeptical and not everything fit great, but I found a couple pieces I loved and that surprised me. The pieces I probably wouldn't try out if I was shopping were the ones I liked best.
The items i have purchased fit true to my size and are very comfortable.
I was a little hesitant given the subscription thing, but it was super easy to cancel after I had placed my order.
Highly recommend this company, superior products! My wife loves them, we will definitely continue shopping!
The sets are adorable and great quality. My boyfriend loved everyone! Will recommend!
Was charged almost 300.00 for product I returned and apparently the post office didn't shop or lost it still charge my account. Have been skipping boxes since and need to cancel account asap
Thank you for taking your time to review us! We are very sorry to hear you had such an unpleasant experience with your return. This is absolutely not the kind of experience we would want you to have. We would want to look into your case specifically to address it with a suitable resolution. I see you marked your August Elite box's sets as Returned and its 30 day return window ended, without the box being received back at our warehouse. Since the box is missing, we've charged$284.70 you for the missing sets.
**After checking your box's return tracking, I could see that it was sent back to us but it never made it back in time.**
**We apologize for any inconvenience caused by the charge since it's clear that you sent the box back. I've now refunded the charge back to your card and you should see it in your charged account within 3-5 business days.**
If you need assistance with anything else, please let me know. I'm here to help!
Best regards,
I liked the products but upon returning my items they incorrectly stated I hadn't returned an item and charged me for it. I called and they said they would refund item but still haven't seen refund I canceled and would not recommend
Thank you for reviewing us! We are sorry to hear that your exchanged product has failed our sanitary inspection. Kindly note that we only accept products in their new and resellable condition. Products received 30 days after delivery, dirty, damaged or incomplete will not be accepted. We retain this policy to help ensure you consistently receive good quality garments from AdoreMe.com. Even so, I see on our records that a $44.95 refund was processed as a One-time courtesy on January 12th. Refunds usually take 3-5 business days, tops, to reflect back into your charged account, once processed. If you're not seeing the refund after this allotted time frame, you're welcome to contact your card provider for more details. If assistance will still be needed from our side afterwards, please let us know. We-llhappy to help! Best regards,
Very cute but the boning started to pop out of the channels in the first wear. I guess it is fine if you put in on to take it off again right away but definitely would not work to wear out as some reviews suggest
Thank you so much for taking the time to review us. We apologize for any inconvenience the sizing of our products may have caused. Don't worry, I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future. We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc. Kind regards, Adore Me [email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hello Missy,
Thanks so much for your review!
So sorry to hear that the Elite membership was in any way unclear. I'm happy to clarify it for you!
*When you create an account with us - you can join Elite through your account or you can opt for the Pay-As-You-Go commitment-free shopping option or the VIP membership option, during checkout when shopping.*
If you opt for the Elite Membership, you'll receive a monthly tailored box with three sets. These sets are chosen by your stylist based on your account's Elite Dashboard preferences.
*One of the perks offered by your Elite membership is your own Elite wishlist.*
***Located in your account's Elite Dashboard is the My Elite List section where you can create your personal wishlist.***
**How does it work?**
To get started - you just need to press the Start my Elite List tab in that section and that'll allow you to add sets in your wishlist, so you can receive them in your next box selections.
They'll be added in your next box based on their size availability when we create the box. If less than 3 sets from your wishlist will be available in your size, your stylist will handpick other sets based on your styling preferences.
Some of the sets might not be available in your size when we create your box but that won't stop us from trying to add them in an upcoming box, if they'll be in stock.
- *Whatever happens, your stylist will try to ensure as much as possible that you get a great selection.*
Hope you love your next selection!
If you need assistance with anything else, please let me know. I'm happy to help!
Best,