On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Freya
Orbasics
Speedo
Altar'd State
SKIMS
Kindred Braverly
Champion
Copper Union
Knix
Threads 4 Thought
Tiger Mist
FAYT The Label
Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love everything I have purchased and the customer service is always helpful when I have needed them! Thanks Adore Me :)
I tried the service for trying on the products before buying. I kept everything neat and organized exactly as instructed. After I sent back the products I didn't want, they sent me a bill for about half of the value of the returned products for them being dirty, ect. I sent them back in pristine condition. They did refund me for the fees, but now I don't ever want to order from this company again. What a scam!
My experience has been average. Some pieces work out better than others.
Hello Bobbie,
Thank you for your feedback!
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Best regards,
I bought a couple bras tried them on once they didn't fit and i immediately sent them back and i got fined for them being "dirty or damaged" when they were not when i sent them back
Hello Sadie,
1. Thank you for taking your time for the review! I am very sorry to hear you had an unpleasant experience with these bras. We appreciate all the feedback received, therefore let me inform you that I already sent yours to our Design Team for it to be reviewed and taken into consideration. Furthermore, I would like you to know that your feedback has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter. Let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,
Adore Me
[email protected]
Everything I have ever purchased from Adore Me was soft and good quality. There have been several items that I liked so much that I bought in multiple colors. Really my only complaint is that many of their sets come with panties that don't really fit my shape and/or style. Perhaps they only have cheeky and they are mesh or see through... I would like it if more came with a thong as choice, or at least underwear that is something you could comfortably wear all day, and not just for those 'special occasions'. And still have a cute bra that matched. My favorite items are the pajama/lounge pieces - so snuggly. (more long sleeve options please...lol)
From the moment I ordered, to the constant delays in shipping(at least that was one of the excuses I got), to them admitting they "lost" my order, to the poor quality of products, to the complete lack of customer service. I wouldn't recommend this company to ANYONE, not even my worst enemy. Which is really too bad, because I was super excited at first. I'm really glad I didn't sign up for their subscription box now!
Hello,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
At this time we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
The order is nice and my wife likes the items. However your processing and shipping is super slow! My order almost did not make it in time for Christmas even though i placed the order well in advance.
Products are good quality but the shipping is terrible. Last two orders were well over 2 weeks to be shipped plus the time items were in transit.
Hello,
Thanks for reviewing us!
We're so sorry that your order took too long to be delivered. We do understand your inconvenience and apologize for this issue.
For sure delays are highly regrettable, especially since this is not the kind of service that we aim for.
At this time we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I'm going to forward this to our management team to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help.
Our customer service is available to answer any questions you may have.
Kind regards,
I'm happy with my purchase and the quality is superior to most everything comparable, however surprised to find out I was subscribed to a monthly plan. I'm sure it was in the really fine print. Canceling was no big deal. Wondering how many customers don't realize they are getting a monthly charge.
Hi Sherri,
Thank you for your review,
We are very sorry to hear this! It seems like you may have selected the VIP membership option at checkout.
We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month.
This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip.
The details can also be found below at 'how it works':
http://www.adoreme.com/how_it_works Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible.
Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
The quality is not good. It seems cheap and it is not very comfortable.
Hi,
Thank you for reviewing us!
We are very sorry to hear that the product you received was not perfect for you.
We appreciate all the feedback received, therefore let me inform you that I already sent yours to our Design Team for it to be reviewed and taken into consideration.
Moreover, please note that you may send back the entire set for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Don't hesitate to reach us if you need further assistance. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Yes, there were a couple of glitches, but I was able to resolve them with the rep quickly. I now have more lingerie than will fit in my drawer, and it was easy to cancel the subscription.
I had an ores that got sent back by the post office for some reason. Since the set of bra and panties was on a credit, there was a $0 balance on my account. I called several times, emailed several times and could get NO RESPONSE from Adore me to resent my order. I'm not sure I will ever order from here again.
Hello Dayna,
Thank you for reviewing us!
We deeply apologize for the inconvenience caused by the difficulty in reaching our customer service. We have been faced with an unprecedented number of calls that has caused extended hold times. Even so, we always do our best to reply to and assist all of our customers in a timely manner. It's our constant goal to further improve all areas of our services, which includes customers service response time.
After taking a look into your account to gain some further insight into how we may assist you at this time, we could see that you have already been contacted by our customer care representatives and you were provided with a resolution for your concerns.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Boxes didn't show up, and I was charged for items that I sent back. The styles are all the same just different colors. They do have a few cute items but not worth all the screw ups.
Hi Amelia,
Thank you for your review.
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
Therefore, we have forwarded your feedback regarding your experience to the relevant team to be reviewed and taken into consideration.
However, after initiating a more detailed investigation regarding your case it was revealed that you have been contacted by our customer service representatives and you were refunded and assisted regarding all of your concerns.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Boxes are full of very nice sets, but every single box since the first one has been delayed
La devolución sale demasiada cara, no me gustó el traje que pedí y queria devolver pero cobran por cada pieza que devuelves. Tuve que cambiar por otro para no pagar. Demasiado pequeño el bra.
Hello Stefhanie,
Thanks for your feedback!
Sorry to see some confusion appeared regarding the restocking fee. I'm happy to clarify the refund for you.
**To offer some context:** when creating a return, we mention that all sets returned for a refund are subject to a $5.95 restocking fee per set. This means your refund will be the total amount paid for that set minus $5.95.
**Just a reminder:** the purpose of this fee is to cover the restocking costs of your set(s) after going through, and passing, the sanitary inspection that's carried out for all sets that're received back in our warehouse.
If you need assistance with anything else, please let me know. I'm happy to help!
Follow us on Instagram to discover our new looks: https://www.instagram.com/adoreme/
Best,
I have had a very good experience with Adore Me. I have purchased so many bra and panty sets until I have to find space to store them. Each day is a new experience for me when I put on a new set I feel so good. I love the styles their stylist picks for me every month. I rarely send anything back from my monthly boxes. I am sure I have been with Adore Me for at least a year now.
I ordered an e-gift card, which never came. When I contacted Adore Me, it turned into customer "disservice" with its slow response time and a condescending attitude.
Hi Jeff,
Thank you for your review.
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
Therefore, we have forwarded your feedback regarding your bad experience to the relevant team to be reviewed and taken into consideration.
However, after initiating a more detailed investigation regarding your case it was revealed that you have been contacted by our customer service representatives and you were refunded and assisted regarding all of your concerns.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
My package showed delivered, it was sent to the wrong address, nor adore me fault but also not mine. After contacting customer service 3 times I was eventually given discount codes to use to replace the items I purchased and didn't receive and was told to ship to a different place. I don't have a different place to ship to and I can't use all the codes at once so I have to make 3 separate purchases. I have yet to use the codes because it's just annoying. At this point I'd rather just get my money back.
Hello Stephanie,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ariel,
Thank you for your review.
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
Therefore, we have forwarded your feedback regarding the damaged items to the relevant team to be reviewed and taken into consideration.
However, after initiating a more detailed investigation regarding your case it was revealed that you have been contacted by our customer service representatives and you were refunded and assisted regarding all of your concerns.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,