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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought new matching lingerie and love what I got for a special occasion.
Lingerie is cute and sexy. Some of their lounge wear is super comfy. Everyday bras however are a bit of a disappointment and not great quality. Will have to buy another everyday bra to replace the one I bought a few months ago.
Hi,
Thank you for your review.
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
Therefore, we have forwarded your feedback regarding the quality of our products to the relevant team to be reviewed and taken into consideration.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
[email protected]
The items in the subscription are so much higher priced than single items on the site. A few things they send are on my list of what I don't prefer. In the last 2 boxes, I've bought 2 items out of about 10.
Customer service was excellent though
The quality of the material is not very good a few of the stitching are coming apart.
Hi,
Thank you for your review.
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
Therefore, we have forwarded your feedback regarding the quality of our products to the relevant team to be reviewed and taken into consideration.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
[email protected]
On occasion, I like to buy a new bra for different things I'm wearing or different places I'm going and having to be pushed into a subscription just because I want to buy one thing for a special event just doesn't do it for me.
Hi,
Thank you for your review, we are very sorry to hear this!
It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month.
This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip.
The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible.
Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
[email protected]
Quality of the items is not up to my expectations. Items sent were not what I had expected
Hi,
Thank you for your review.
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
Therefore, we have forwarded your feedback regarding the quality of our products to the relevant team to be reviewed and taken into consideration.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
[email protected]
The quality of the product is good. But unless I find items on sale. I won't be purchasing because alone they're too expensive even with the monthly program. The monthly program should be $35 and you get an outfit for the $35.
Hi,
Thank you for your feedback!
We are very sorry for any inconvenience the pricing of our products may have caused.
Kindly note that our prices vary depending on how you choose to shop with us: You have the option to be a monthly VIP member, get styled with our Elite box, or shop whenever you want as a Pay-As-You-Go customer.
However, we appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
[email protected]
The last set I receive didn't fit nicely and most of the ones I pick don't be in my size or not available
I purchased a swim suit and wore it on 1 vacation that lasted 8 days and brought 3 suits. 1 was from Adore me and it completely faded after swimming in less than a week. So sad because it's such a cute suit and I reviewed so many compliments on it and even recommended Adore me to them.
Hi,
Thank you for your review.
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
Therefore, we have forwarded your feedback regarding the quality of our products to the relevant team to be reviewed and taken into consideration.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.\
Best regards,
[email protected]
So far everything has been amazing! The style quality and customer service. Really enjoying this subscription box. My husband and I open it together. Super fun
My very first few orders with this company were fantastic. High quality garments for a better deal, and much more convenient with the shipping aspect. Over the past year or so though, the quality has significantly decreased, sizing became inconsistent across different styles (and no, I'm not talking about demis vs pushups - I'm talking same full coverage style, yet different fits between one bra and the next), and the exchange/return process became super inconvenient. Same steps over the app, yet I'd have to hound customer support just to receive my refund in my bank account well after they received my return. I used to love this company, but it's pushed me back to going shopping at department stores for the amount of effort involved in trying to get the right fit and quality.
Hi,
Thank you so much for taking the time to review us.
We apologize for any inconvenience the sizing of our products may have caused. Don't worry, I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Kind regards,
[email protected]
I paid for expedited shipping that would come before I left on vacation, my package wasn't shipped until after the date it was supposed to arrive. Working with customer service was a nightmare. I won't buy from adoreme again
Hi,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide the delivery within the promised time frame, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
[email protected]
Some things that are sent in the same size fit, others are very oversized.
Hi,
Thank you so much for taking the time to review us.
We apologize for any inconvenience the sizing of our products may have caused. Don't worry, I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Kind regards,
[email protected]
Because your company is a liar because you tried to unauthorize stealing money from my account when every item was returned the way it was sent to me. That's bull crap. I want the world to know that you guys are phonies.
Hello,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. This is not the type of service we want to offer our customers.
We appreciate your feedback and I am going to forward your concern to the most appropriate department, in order to improve our services.
Upon further investigation, I could see that you have been contacted by our customer care representatives and you were provided with a resolution for these unfortunate occurrences.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
[email protected]
I've had a couple items that I have to return after they get damaged I never had an issue replacing the item.
Card was charge for items not in possession. Things were sent over and over again multiple times. Customer service wasn't helpful..
Hello,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. This is not the type of service we want to offer our customers.
We appreciate your feedback and I am going to forward your concern to the most appropriate department, in order to improve our services.
Upon further investigation, I could see that you have been contacted by our customer care representatives and you were provided with a resolution for these unfortunate occurrences.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
[email protected]
The quality is great, selection is fantastic and very affordable.
My order arrived quickly and the quality of your bras is great and they are very comfortable
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for your review.
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
Therefore, we have forwarded your feedback regarding the quality of our products to the relevant team to be reviewed and taken into consideration.
However, after initiating a more detailed investigation regarding your case it was revealed that you have contacted our customer service representatives and you were refunded and assisted regarding all of your concerns.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
[email protected]