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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Beautiful gold, lots of compliments, I plan to get many more
I asked to cancel my membership and found I was charged for it. I sent an email when it took more than a week for someone to get back to me. That person never followed up and I reached out again. The second rep took care of my issue but this was 2 weeks after my original request. 5 stars for second rep and 0 for the first based off lack of response and the response time it took to fix a simple request.
I've been a VIP member since 2019 and I've never had issues until February 6th 2023. February 6th I purchased my items and by the 7th they said they were shipped out, although I kept looking for updates on my tracking number. The tracking number that I received never gave an update and when I called three weeks into not receiving anything. Customer service was horrible because they said I have to wait a month before they can do anything. Once March 7th came around there was still no resolution besides repurchasing the same items or getting a refund. I repurchased the same items on March 7th and now that I am at April 1st I feel like I am the big fool. I'm the big fool due to the fact that I will not be receiving my items and I still have to wait till the 7th to get a refund. I am highly annoyed with this belief that accompany can ignore their customers in the way that they do. I'm the one that had to call the shipping company to find out that they did not receive any items from the store besides a shipping label and information. And when I made the call the second time around they were telling me the exact same thing that all they received was the shipping information but no actual items. Something that the company can do themselves but choose not to. It's disgusting that they don't take their customers as serious as they should. The fact that I know that they did not send anything out and they are not on top of it themselves is blowing my mind away. Disappointed with the company I'm disappointed with the shipping that they continue to use even though I recommended that they switch, due to the fact that nobody is getting their items. Use a different shipping company so that your customers can continue to get their items and not sit around for 2 months and disappointment. I'm from Toronto Canada and they tend to use that excuse why I have to wait a month, as if I never purchased from them before and it came within two and a half weeks.
Hi,
Thank you for your feedback!
We are very sorry for any inconvenience the shipping of your product may have caused.
Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, therefore I'll be sure to forward your review to the relevant team, so they can look into this matter.
Let us know if there is anything further we may do to help.
Best regards,
[email protected]
There are soooo many things which went wrong with my first order I don't know where to begin. Tracking information was completely wrong. Said it was delivered 4 days before I received it, that was the first mistake from them. Next, I find that they got me Elite box mixed up with a different order I aced. Second, the charged my card the day after I received my Elite box. When I spoke with customer service over the phone the woman was friendly and as helpful as she could be but I don't think she truly understood what I was actually explaining as she spoke English as a second language. Then the email correspondence I had with here there was constantly misunderstandings.
After all this I am so fed up with their service I am just returning everything without even trying anything on. So I can't speak to quality of the products but everything at least looks cute in the plastic wrap.
So, long story short, AVOID THIS SERVICE!
Hello
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner.
We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
[email protected]
Love the item I bought, it fits very well. It's just my size and I love your products. Wishing they had more styles in reds and blues.
Adore Me is a company who steals your money. The sizing is inaccurate and now I'm out almost 80 on two outfits that I had to rip off because they were too tight even though I got my size
Scam company and I'm reporting them everywhere.
Hello Ann,
Thank you so much for taking the time to review us.
We apologize for any inconvenience the sizing of our products may have caused.
I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Please let us know if there is anything further we may do to help.
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,
Adore Me
[email protected]
Zero stars. They stole money from me and they also tried to say I didn't return two items that I absolutely did return. Do not trust them.
Hi Kelsie,
Thank you for taking the time to write this review.
We are very sorry for the difficulties that you have encountered. This is not the impression that we want you to have towards Adore Me.
We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. After taking a look into your account to gain some further insight into how we may assist you at this time, I could see that you have been contacted by our customer service representatives who have sent explanations regarding all of your concerns.
As already mentioned, the packages sent back to our warehouse do have to go through a standard quality control system and once this is completed we will send you a confirmation. This means that the package may have been successfully received but just not completely processed yet.
We truly apologize for any inconvenience caused and appreciate your patience and understanding in this matter. We will be sure to send an email regarding this return as soon we'll receive it back and process it.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
They will make up any excuse to avoid giving you your "free" set kind of making the membership agreements a scam.
Hello Emily,
Please allow me to explain how our Buy 5 get 1 free set works.
Every regular priced set the customer buys on the website counts towards our Buy Five, Get The Sixth Free deal. The customer gets 200 points for every full regular priced set he/she buys and once the customer has 1000 points he/she just have to add any $39.95 set to his/her shopping bag, proceed to checkout and the reward points will be automatically applied. This means that orders that have promotions or discount codes will not be eligible for the reward. Even if a single item from an order is purchased with its regular price, while the whole order has a discount code, it will still not be eligible for the reward. Also, please be informed that panty sets, freebies, and accessories will not count for the reward as well.
If you still need further assistance, don't hesitate to email us. Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me,
[email protected]
I am really easy going, when I order things I pay for them like it or not. I am one to read everything, I'm tired of being told I purchased a subscription or that I'll receive more in a month. I didn't remember: reading THAT when I placed my order OR seeing prices attached to picks (like this or don't like this) OR seeing that someone else was going to choose for me, how would that be possible without them ever seeing me. I didn't expect the box would take a month or so, and them giving me 6 days to decide. I guess I didn't quite understand the rules of the game, if I had I wouldn't have placed an order. Moving at the time, packed the box, found it, returned it but they had already taken over $300 out of my account. The stuff in this box was tattered, had strings hanging off of items, if I would have even hand wash them they'd have fallen apart, 2 of the 3 bras they sent were scratchy from the cheap lace on them. Now, a 5.95 fee/item on returns unless they were on sale then no $ is returned! Scam artists! I'm sure this will be removed but if only 1 person reads it! Scam scam scam
Hello Terry,
Thank you for taking the time to write this review.
We are very sorry for the difficulties that you have encountered. This is not the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
After taking a look into your account to gain some further insight into how we may assist you at this time, I could see that you have been contacted by our customer service representatives who have sent explanations regarding all of your concerns.
As already mentioned, the packages sent back to our warehouse do have to go through a standard quality control system and once this is completed we will send you a confirmation. This means that the package may have been successfully received but just not completely processed yet. We truly apologize for any inconvenience caused and appreciate your patience and understanding in this matter. We will be sure to send an email regarding this return as soon we'll receive it back and process it.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
I never signed for any subscription or membership. This is a fraudulent activity. I ordered ones from this website a gift as a guest. I never saved my credit card or billing info with this website/merchant. This is unacceptable! I got charged $39.95 for some VIP membership I never signed for and never asked to be subscribed for.
Hi I,
Thank you for your review, we are very sorry to hear this!
It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.
You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible. Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me
[email protected] (mailto:[email protected])
I placed an order (not the Elite box) a month ago and still haven't received it.
I tried reaching out to customer service about it. They replied that they were not responsible for delays in delivery and that I should contact the carrier myself if I wanted more information. When I did, the carrier said that the package had never been shipped or at least that they hadn't received it. I contacted Adore Me customer service to confirm that… that was 5 days ago and I haven't heard back from them…
Hello C,
Thank you for your feedback!
We are very sorry for any inconvenience the shipping of your product may have caused. Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, therefore I'll be sure to forward your review to the relevant team, so they can look into this matter. Upon further investigating, I could see that you have been contacted by our customer service representatives and you were refunded in full for your order.
Let us know if there is anything further we may do to help.
Best regards,
Adore Me
[email protected]
Good, shipped in a timely manner but on other occasions things have taken a week to ship.
Items I have gotten so far have had a massively varied quality and most are significantly over priced for what they are.
First box the return label didn't work, customer service was very frustrating with repeating my name at least five times to get a new label.
Second box also didn't immediately work but luckily with typing in the number it worked.
I will continue for now as I'm bad at shopping for clothes in general but at this point my opinion is neutral to negative.
Hello Kasey,
So sorry to hear this!
I already sent this feedback to our Design Team to be reviewed and taken into consideration. Moreover, please note that you may send back the entire set for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
I purchased a corset set. I tried on the top, not the bottom. Could not get the new "button "system to work so I returned it the minute that I wore it apparently had some kind of perfume smell even though I don't wear perfume and they charged me a $20 fee, I get not being able to try on underwear but trying and of course it's the same thing as trying on a shirt if I can't try on items when I get them and return them if they don't fit, then I am not purchasing any more. Immediately canceled my membership and will not order again.
Hello Mary,
Thank you for reviewing us!
We are sorry to hear that your exchanged/returned products failed our sanitary inspection.
However, to get it short and as a one-time courtesy you were provided with a refund of the penalty fee. Kindly note that to be accepted back at the warehouse, all sets need to be returned in their entirety and their new, unwashed, unworn, undamaged condition. If there is anything else that we can assist you with at this time, please let us know by email. Our customer service is available to assist you with any issues you may have.
Best wishes,
Adore Me
[email protected]
I received a beautiful blue bra. Loved the look of it.
It is digging into my side as plastic came out so it is very uncomfortable
Also on same side the lace has ripped and has a large hole now.
I cannot wear it the way it is
Lorraine lazzer
Hello Lorraine,
So sorry to hear this,! We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com (http://adoreme.com/). However, please note that you may send back the entire set for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Best regards, Adore Me [email protected]
It was a credit/gift from Adore---I do not like the bra at all. It has no support what so ever. But can't return it because I wore it once. UGGGGGHHHHH!
Hello Kimberly,
So sorry to hear this,! We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com (http://adoreme.com/). However, please note that you may send back the entire set for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Best regards, Adore Me [email protected]
I purchased 3 separate bra sets and none of them fit. They were either too small or too big. Even worse, they were non-returnable!
Hello Chelsea,
Thank you for reviewing us! We are very sorry to hear that you have a negative opinion related to Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best regards,
Adore Me
[email protected]
The hype was overrated. I was so excited to get everything and it wasn't so great. Hardly anything fit, materials weren't nice enough to offset costs. I may have just had a crappy experience but I definitely was pretty disappointed.
Hello Ruth,
So, sorry to hear this,! We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com (http://adoreme.com/). However, please note that you may send back the entire set for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Best regards, Adore Me [email protected]
Sometimes my experience was pleasant. There were many times that I was sent items that were not listed. I would have to call to report it, otherwise I was charged for not returning the item that I never received. I was charged for items that you reported as being dirty, but I never took them out of the package to try on. I was charged for items that you reported were never returned, but when I called magically the items were received. Then I would have to wait for my money to be returned to my account. Overall it just became a hassle!
Hello Ariel,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Best,
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Hi,
Thank you for taking the time to review us!
We always appreciate customers who let us know when things aren't right and at this time, we can only apologize that we were not able to assist you immediately.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
[email protected]