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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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The shipping is horrible. I get an email that my order has shipped but, when I go to track it, it sits in label created for a week. Then it is suddenly at my door. It either comes the last day of the given window or after it. That is very annoying, especially when items are ordered for an event and don't show up.
I wear a 38A size and I have to admit that of the several bras, all of the padding was too large (comes up to almost my collar bone) and the underwire is sharp. I will never buy another bra from here again
Thank you for reviewing us Lexy! We are very sorry to hear that the product you received was not perfect for you. Don't worry, we appreciate all the feedback received, therefore let me inform you that I already sent yours to our Design Team for it to be reviewed and taken into consideration. After taking a look into your account to gain some further insight into how we may assist you at this time, I could see that you have already been contacted by our customer care representatives and you were assisted regarding the exchange/return process. Don't hesitate to reach us if you need further assistance. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc. Best regards, Adore Me [email protected]
The quality of everything I've bought is really good, but it's hard to determine sizing particularly on bras. I tried the size chart, but then what I ordered was too big. I usually end up doing a lot of exchanges before I get one that fits. The sizing changes sometimes based on the style too which is why I can't just keep ordering the same size.
My husband got me a gift card. The gift card was never delivered. I've been trying to get this solved for WEEKS and keep getting the runaround from multiple people. So unprofessional.
Thank you for taking your time for the review Jacqueline! We are very sorry to hear that our services did not meet up with your expectations. We appreciate all the feedback received, therefore let me inform you that I already sent yours to the relevant team for it to be reviewed and taken into consideration. Furthermore, I would be happy to assist you with this issue and provide a suitable solution, however I will need your order number to do so. Unfortunately, we are unable to identify your account through this application. I am sorry that I was not able to assist you immediately. We look forward to hearing from you. And please let us know if there is anything further we may do to help. Also, we are more than happy to provide you with any information you might need regarding our products, fit & sizing etc. Best regards, Adore Me [email protected]
I became a member in October of 2022 and have purchased a couple of items. The quality of my first negligee was very good so I kept going. I received the Roanne lace shorts & tank set in my February box and wanted a different color. I went online to purchase the set and somehow 2 orders went through. I was not able to cancel the second order so I had to wait until I received the order, already charged for 2 by now (2 order #'s, btw). It took a week for someone to get back to me and tell me I could return the item less the restocking fee. So I return the item and was charge the restocking fee. The last dress I bought in the same box is already ripped. A $50 dress and have been able to wear it once. Needless to say, I cancelled my membership after this fiasco.
Hello Trixie,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
If you need assistance with anything else, please let me know. We're here to support you!
Best,
Upon weeks of research and decision making, I finally felt it was time to try the adore me elite box as it was ONLY $10 To Style!
My initial understanding was that the box is curated for you for $10 & the box is sent with sets to choose from to keep— you pay for the sets you wish to keep. And while this is correct, it was a bit tricky to realize that when they said the boxes are filled with sets ranging from $26 - $56 (or so) I wasn't aware that EACH SET costs this much, and EVERYTHING I got in my box was ~$45+ coming to a grand total of $358 and change.
I didn't even open the sets. Why would I try something on, especially undies, when I know I HAVE TO return them? And how many other women feel this way upon receiving their boxes?
I figured a box subscription meant more affordable and a win for me and a win for the company (recurring undies for me, recurring payments for them), but not for $350+ a month!
I feel gouged, I feel alluded and I feel pink taxed. To make things worse this company is operated by a Male named Morgan, which also feels like an illusion to the target market, WOMEN.
I came to adore me because I thought it would be better quality and pricing then the Savage X FENTY brand, and it was better in quality by far, but this pricing is, respectfully, ridiculous.
The company would do well to either come down on prices, or state with intention in the fine print that your box will cost around $300 or more.
Or hey! Just some training in how to run a business that requires women's approval. We all want to feel beautiful without spending every dime we worked for because… y'know, the pay gap.
Hi,
Thank you for taking the time to review us!
We are very sorry to hear you had such an unpleasant experience with your Elite membership. This is absolutely not the kind of experience we would want you to have, as this program is optional and you're only paying for the sets you keep.
When selecting the Elite Membership, you will receive a monthly shipment with a selection of sets, These sets are a reflection of the style profile you have created in your account's Elite Dashboard.
Prior to shipping your Elite Box, we will place a $39.95 authorization charge on your account, to ensure that your card information is valid, so that we may start creating the Elite Box for the month. If the charge will pass, it will clear within 1-3 business days, and in the meantime, we'll begin processing your Elite box. If it won't go through, no box will be created.
After further looking into this matter, it appears that you were already unsubscribed you from our Elite membership.
Please let us know by email if there is anything else we may do to help.
Best regards,
[email protected]
Sleazy business practices. Not only did I not get a refund for a return, I had a recurring charge of $39.95/month for some "VIP club" that I definitely did not knowingly sign up for. It must have been a default setting along the way. Buyers beware!
Hi
Thank you for your feedback!
We're very sorry to hear that. It seems like you may have selected the VIP membership option at checkout.
Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, therefore I'll be sure to forward your review to the relevant team, so they can look into this matter.
Upon further investigating, I could see that you already contacted our customer service representatives and you were refunded in full for the VIP charges and your membership was canceled.
Let us know if there is anything further we may do to help.
Best regards,
[email protected]
Successfully canceled and refunded last month (or so I thought) this month, charged again. I never signed up for a subscription. I bought CLEARANCE lingerie. Never ever buy from them. You'll have a forever $40 monthly charge.
Hi,
Thank you for your feedback!
We are very sorry for any inconvenience the shipping of your product may have caused.
Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, therefore I'll be sure to forward your review to the relevant team, so they can look into this matter.
Upon further investigating, I could see that you have already contacted our customer service representatives and you were refunded the VIP charges and your membership was canceled.
Let us know if there is anything further we may do to help.
Best regards,
[email protected]
Not only did they take a huge lump sum of money out of my bank account right before the end of the month when my mortgage is coming out. Then it was for a box that they never shipped to me for Christmas, it's Easter!
I also have had under a dollar charges coming out from Adore Me that were small enough that I didn't catch until they took a huge lump sum of money out of my account and I was forced to go back through all of the things that have come out and their little scheme popped up
Hi,
Thank you for reviewing us!
We are very sorry to hear that you have a negative opinion related to Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
[email protected]
Did not really find that many things that interested me. Both purchases I was not that satisfied with the material/sizing
Hi,
Thank you so much for taking the time to review us.
We apologize for any inconvenience the sizing of our products may have caused.
Don't worry, I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Kind regards,
[email protected]
First of all, I was sent a box after I canceled my subscription, then while it was waiting to be picked back up I was charged $317 for the full box.
Hello,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. This is not the type of service we want to offer our customers.
We appreciate your feedback and I am going to forward your concern to the most appropriate department, in order to improve our services.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
[email protected]
I definitely recommend this place! It's my favorite go to from lingerie, regular bras and underwear, to pajamas. Sometimes the sizing is larger so read the reviews carefully!
I did not knowingly sign up for Adore to be able to take money from my bank account every month. The situation was very frustrating.
Hi,
Thank you for your review, we are very sorry to hear this!
It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month.
This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip.
Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration. We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
[email protected]
Horrible customer service I tried adore me the product are ok but took 4 months to get refund and it was not the right amount I took what they gave me and gave up Very frustrating
Hi,
Thank you for taking the time to review us!
We always appreciate customers who let us know when things aren't right and at this time, we can only apologize that we were not able to assist you immediately.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
[email protected]
Great quality, quick shipping, very pretty! I feel awesome in your items!
I bout a few items and supposedly got sent back to the store and I did not received any email or anything until January. I called because if I remember right, I order everything at the end of November. The address was correct and I even put the name of the businesses so the driver can locate the place easy. Also it wasn't my first time ordering in that location. Then I had to reorder and wait more for my items and when I get them the size small runs like a medium. And so I rather not order from you guys any more. Also every time I find a nice bathing suit never have my size and I have to look and look until I find one. Is too much.
Hi,
Thank you for your feedback!
We are very sorry for any inconvenience the shipping of your product may have caused.
Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, therefore I'll be sure to forward your review to the relevant team, so they can look into this matter.
Upon further investigating, I could see that you have been contacted by our customer service representatives and you were refunded in full for your order.
Let us know if there is anything further we may do to help.
Best regards,
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback Brynne! We are very sorry for any inconvenience the pricing of our products may have caused. Kindly note that our prices vary depending on how you choose to shop with us: You have the option to be a monthly VIP member, get styled with our Elite box, or shop whenever you want as a Pay-As-You-Go customer. However, we appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Kind regards, Adore Me [email protected]