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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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The fit was good I love the color and style of the bras
Chose to have a stylist pick my box for a romantic weekend away, but gave detailed instructions on types of bras I was looking for done to the color. Only one even came remotely close to what I asked for. I had nothing to wear for the weekend. When I tried to exchange an option for the correct color, I was charged almost $20 more than the price it was in the box. Customer service was terrible to deal with, took forever to respond and offered nothing for the hassle.
I love seeing what's new every month. Always something cute.
I love all the choices my stylist gives me I also love that they give me the 7 day trial to try everything on. It's great quality with wonderful customer service
Always have great experiences with people if I need help with something. Every piece I've ordered have been true to size and fit comfortably.
Sizing between styles was inconsistent, such that I would order bras based on what I thought was correct size (from another style that did fit properly), they wouldn't fit and I'm stuck with bras that I can't return or exchange because they were sale items and I can't wear them either. Very wasteful and disappointing. Also bathing suits are ugly and sizes inconsistent as well.
Hi,
Thank you so much for taking the time to review us.
We apologize for any inconvenience the sizing of our products may have caused. Don't worry, I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Kind regards,
[email protected]
I liked the product. It arrived in a timely manner.
The representative was able to assist me and was extremely kind and patient.
The sizing on quite a few things wasn't consistent at first, but seemed to improve recently. The quality was decent, but didn't always match the price paid. I would buy from AM again, but not for my regular lingerie.
They are very selective and know what I like and the sizing is perfect
They had sent me the wrong items and made me jump through hoops with the post office to get it corrected. When I sent in an email about how I felt from this experience it was never responded to or addressed, yet, all my other emails have always been responded to.The cloths are cute but don't last long for how pricey they are. More disappointed nobody addressed my concerns than anything.
Hi Stephanie,
Thank you for reviewing us!
Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, therefore I'll be sure to forward it to our Marketing team in order to be reviewed and taken into consideration.
Feel free to let us know if you need help with anything else!
Best,
Adore Me
[email protected]
The tracking of these shipments are lacking...and by lacking I mean non existent. These ship from California, but the tracking doesn't even work until AFTER I confirm with Adore Me that I have received my shipment. Then magically its able to be tracked? I work in transportation and know quite well there are much better tracking providers out there (regardless of the parcel carrier). I personally like to track all of my deliveries to ensure I'm home or home shortly after the delivery so porch pirates don't steal from us. Did I like the product, eh, they were okay. It was more of the convenience of the home delivery and something new that I enjoyed.
Hello Jennifer,
Thanks for sharing your feedback with us. We appreciate it!
*Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.*
We apologize for not living up to your expectations. I shared your feedback with the relevant team for review.
- We aim to better cater to your needs in the future!
Kind regards,
Adore Me
[email protected]
I have been a customer for a long time and when I first started purchasing bra set and pajamas then would come packaged nicely in boxed and I felt special. Now everything comes in mailers with no thought. I only see nice packaging for the influencers and I spend my money with you all.
Every order has been late. They send me a $5 credit which I appreciate but if the lingere doesn't come before the date what's the point? Disappointing that's it's happened more than once.
Thank you for reviewing us Juliet! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Kind regards, Adore Me [email protected]
Why I ended my subscription, I returned the unwanted items as usual, then I received a email saying they never received the items back and I was charged 153 dollars after. I no longer wanted anything to do with this type of order again
Thank you for taking your time for the review Rhonda! We are very sorry to hear that our services did not meet up with your expectations. We appreciate all the feedback received, therefore let me inform you that I already sent yours to the relevant team for it to be reviewed and taken into consideration. Furthermore, I would be happy to assist you with this issue and provide a suitable solution, however I will need your order number to do so. Unfortunately, we are unable to identify your account through this application. I am sorry that I was not able to assist you immediately. We look forward to hearing from you. And please let us know if there is anything further we may do to help. Also, we are more than happy to provide you with any information you might need regarding our products, fit & sizing etc. Best regards, Adore Me [email protected]
Great product. And shipping is free. But it's ridiculous that it can take several weeks to get the items when most shipping takes less then a week. Time to do some research on shipping options.
Thank you for reviewing us Craig! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Kind regards, Adore Me [email protected]
Everything I got for great and was comfortable it just took longer than what it said to get to where I live
I like the variety and quality I'd generally very nice. The shipping is horribly slow.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for taking the time to review us!
We are very sorry to hear you had such an unpleasant experience with your Elite membership. This is absolutely not the kind of experience we would want you to have, as this program is optional and you're only paying for the sets you keep.
When selecting the Elite Membership, you will receive a monthly shipment with multiple sets. These sets are a reflection of the style profile you have created in your account's Elite Dashboard.
Prior to shipping your Elite Box, we will place a $39.95 authorization charge on your account, to ensure that your card information is valid, so that we may start creating the Elite Box for the month. If the charge will pass, it will clear within 1-3 business days, and in the meantime, we'll begin processing your Elite box. If it won't go through, no box will be created.
After further looking into this matter, it appears that you were already unsubscribed you from our Elite membership.
Please let us know by email if there is anything else we may do to help.
Best regards,
[email protected]