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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Thai is the only sight that makes great quality lingerie for women with bigger busts at a reasonable price.
Ordered swimsuits and a few other things I needed for vacation. Paid for overnight shipping 5 days before arrival and never received the package. When I called to ask that they reship it they said I had to wait 15 days to declare the package lost them call back. No help whatsoever, truly some of the worst customer service I've experienced.
I had to make multiple calls and emails to finally get a refund. Canceled my subscription and will never order again.
My experience has been wonderful. They have easy return options in the VIP program is an awesome option for those of us who love new stylish lingerie.
Everytime I try to buy something lacy or light pink in color or any color that isn't brown they sell out of my size or don't make my size I'm that product I'm a 38g.
Bought three sets found one of the sets ran different than the rest, but loved the style and cut. Love that they make the same prints and fabrics for larger women I had to exchange and it was the most perfect process. I would not hesitate to do it again.
All the products that I have received intact have been great. However out of 7 Elite boxes, all 7 arrived late, 1 of the 7 arrived open, and 2 of the 7 arrived damaged. They seem to be a good company with good products but their shipping leaves much to be desired.
Thank you for reviewing us Amy!
We are very sorry that your order took too long to be delivered.
We do understand your inconvenience and we apologize for this issue.
Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
I ordered two bras on a BOGO deal. Well, I was delivered two orders of the same two bras. They charged me double and sent me double. Both of these orders went through at the exact same time so it was some kind of glitch. I had to go through the hassle of returning it and they still charged me a $15 restocking fee so I was out $15 thanks to their glitch.
Thank you for taking your time to review us Sara!
We always appreciate customers who let us know when things aren't right and at this time, we can only apologize that we were not able to assist you immediately.
I would like you to know that your concern has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
Great never had any trouble and the few hiccups were fixes easily all around good experience
The past few months orders have taken forever to receive. I have still not received my May 24th order.
Thank you for reviewing us Jennifer!
We are very sorry that your order took too long to be delivered.
We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
I was so excited to get my order. I placed it on the 2nd. It was supposed to be here between 11-15th. I thought 2 weeks was a long time, but with it if I loved it and got it before a romantic weekend I had planned. That has come and gone now and it's the 17th. I was notified on the 16th that it would be late.ya think? Tracking only said it was in California as of the 11th. Then nothing until today when it said the order was in Indiana. I called customer service and all they said was that it was late and they had no clue when it would arrive. This is no way to run a business. Ridiculous. And sooo disappointing. First order and pretty sure my last.
I bought one item from this shop back in December. I was admittedly very happy with this item. But I won't even go over my feelings about the product because they stole $240 from me gradually. I agreed to a one time purchase, that is all I autherized. But the website saved my card information probably by sneaking in some kind of check box where you automatically agree to sign up for whatever membership. They've been drafting $40 out of my account for "store credit" for 6 months under my nose. I'm disturbed and outraged. That is the absolute shadiest business practice I've ever encountered and I promise I'm going to tell everyone I know to steer clear of this website and anyone or anything associated with it. The worst part is the only apparent way to stop this is to cancel your card all together because there is absolute no way on the website to do so. It only allows you to "temporarily pause" your membership that you more than likely did not consent to signing up for in the first place. Disgusting. The people involved with this should be absolutely ashamed.
Hi,
Thank you for your review, we are very sorry to hear this!
It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month.
This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy every month, however, I see that you already canceled your membership.
Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration. We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have. Kind regards,
Adore Me
[email protected]
I'm not happy about that, they never solve the problem
Hello,
Thank you for reviewing us
So sorry to hear that the $0.01 charge which was made when you ordered using your store credit was unclear in any way. I'm happy to clarify it for you.
*On the checkout page, we mention that all orders placed using Store Credit will be charged a $0.01 verification fee.*
- You can find this info under the Place Order tab during checkout.
Best regards,
[email protected]
Bought 4 pairs of bras. I found that the company advertises bras that are not available on their website. Also, the underwire bras cut and are not comfortable to wear. The only thing is that they're pretty, but definitely not worth the $40 cost for each set. I won't be buying from them again.
Hi,
Thank you so much for taking the time to review us.
We apologize for any inconvenience the sizing of our products may have caused. Don't worry, I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. Please let us know if there is anything further we may do to help.
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Kind regards,
[email protected]
Wonderful experience and I love all my items. I can't wait for the delivery. Everything fits perfect
I attempted to change the method of payment. Which caused charges to be split between the two methods in the system. I called customer assistance in an attempt to straighten out the mess I made. I was told nothing could be done - and that the credit for returned merchandise would go to the new card, although it was charged to the old. I accepted this and planned it that way.
Nope - everything went the opposite way. Can't get help with customer service - the website is hard to navigate - just more trouble than it's worth. There's other companies offering the same with way less trouble and more effective customer service.
Hi,
Thank you for reviewing us!
We are very sorry to hear that you have a negative opinion related to Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. Please let us know if there is anything further we may do to help.
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
[email protected]
Overpriced for low quality material. Not worth the subscription
Hi,
Thank you for your review.
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
Therefore, we have forwarded your feedback regarding the quality of our products to the relevant team to be reviewed and taken into consideration.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
[email protected]
Nothing fit right
Repeatedly sent wrong sizes even though numerous requests to change sizes
Too expensive
Hi
Thank you so much for taking the time to review us.
We apologize for any inconvenience the sizing of our products may have caused. Don't worry, I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. Please let us know if there is anything further we may do to help.
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Kind regards,
[email protected]
Everything is so pretty and fits perfect. Can't wait for my next order.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reviewing us Shakira!
We are very sorry to hear that you have a negative opinion related to Adore Me.
We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
Please let us know if there is anything further we may do to help.
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best regards,
Adore Me
[email protected]