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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company does not typically respond to reviews

We monitor reviews for authenticity

North Carolina
1 review
2 helpful votes
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I canceled the VP status and asked for a refund. They refunded the money,but the very next month the debited my account again. So now I'm upset and waited for this second refund. Please check you accounts because they will continue to debit even when not authorized to do so.

Date of experience: June 9, 2023
Desta W. Adore Me Rep
over a year old

1. Thank you for taking your time to review us Jo! We are very sorry to hear you had such an unpleasant experience with your return. This is absolutely not the kind of experience we would want you to have. We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application. Therefore, we kindly ask you to elaborate your discontent further by email, so that we can be able to make this right. Our customer service is available to assist you with any issues you may have. Best, Adore Me [email protected]

Canada
1 review
0 helpful votes
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Be careful!
July 7, 2023

Be careful! I had my credit card hacked on this site and purchases were made every month. What's more, my daughter downloaded the application and ended up with a subscription (with monthly payments, of course) that she didn't want.

Date of experience: June 7, 2023
Desta W. Adore Me Rep
over a year old

Thank you for taking your time to review us Karine!

We are very sorry to hear you had such an unpleasant experience with your return. This is absolutely not the kind of experience we would want you to have.

We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so.

Unfortunately, we cannot identify your account through this application. Therefore, we kindly ask you to elaborate your discontent further by email, so that we can be able to make this right.

Our customer service is available to assist you with any issues you may have.

Best,
Adore Me
[email protected]

California
1 review
0 helpful votes
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Low quantity
July 7, 2023

They never seem to update product count nor place items back in stocks. Customer service advises to follow several days later to the next week. I have literally checked every day for an item and it has never been replenished. It's now been over 2 months.

Date of experience: June 6, 2023
Desta W. Adore Me Rep
over a year old

Hello Nichole,

Thanks for the review.

Please sign up on our website to receive notifying emails about restocking the products. Just click on the "Notify Me When Available" shown up on the product page. You'll soon receive an email with updates on this item.

Also, did you also know we have a new lingerie collection every month? Check back soon for more cute lingerie!

Let us know if there is anything else we can assist you with.

Best regards,

Iowa
1 review
0 helpful votes
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One year experience
June 5, 2023

I have been getting Adore Me products for about a year. Overall I'm satisfied. I like the designs and options available to chose from per month. The downside I've had is materials with stretch seem to have little plastic strands break and be seen on the outside of the material.

Date of experience: June 5, 2023
Oklahoma
1 review
0 helpful votes
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Great product
June 5, 2023

The top fit great on the person I ordered it for. But the bottoms were a bit small. Also the stockings were a little small on who I ordered them for. Overall looked good though

Date of experience: June 5, 2023
New Jersey
1 review
0 helpful votes
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32g
June 4, 2023

Happy that you sell some nice things in size 32g. I wish you'd sell more.

Date of experience: June 4, 2023
New York
1 review
0 helpful votes
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I have been ordering from adore me from a while. They are sexy, comfortable and provide many options to customer.

Date of experience: June 4, 2023
Maryland
1 review
0 helpful votes
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Adorable Adore Me Undies
June 4, 2023

I really like my sets,there cute and sexy. The fit is nice and sexy. I've even bought something for my daughter who likes it. She did say the bone on the side was a little uncomfortable.
Overall I like the product and price.

Date of experience: June 4, 2023
Illinois
1 review
0 helpful votes
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So Happy I Found This Brand!
June 3, 2023

I have a curvy figure so have found it hard to find pretty or sexy bras and panties. I came across an ad on social media and checked out their site. Absolutely loved the majority of their sets! I ordered one set the first time to get an idea how the product was made. It was awesome! Finally found bra and panty sets that actually fit well and made me feel attractive. So my newest addiction began…. Lol. I now have the majority of their bras and each one is my favorite. I signed up for the Elite box recently and i did send it back. The items were just not to my liking. I went back to VIP status and I order several when each new collection drops. Adore Me is by far my absolute favorite line of lingerie.

Date of experience: June 3, 2023
Ohio
1 review
0 helpful votes
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A fan
June 3, 2023

I have used Adore Me off and on for a couple years. Recently, I had to make a few returns as I was figuring out my size. The return process was easy and fast and my re-purchases were also received and good timing. This process made me appreciate this company even more, now both for the quality products and quality in service.

Date of experience: June 3, 2023
New York
1 review
0 helpful votes
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My Elite boxes
June 2, 2023

I love my monthly Elite boxes. They always come with a beautiful variety of products. The prices are great, styles are gorgeous and my love enjoys them very much.

Date of experience: June 2, 2023
Massachusetts
1 review
0 helpful votes
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I'm a regular shopper now
June 2, 2023

I've been shopping at Adore Me for over a year now. Honestly, not a month goes by that I don't buy new lingerie and clothing from Adore Me. I am very happy with the convenience of the app they have and the quality of their products. I have quite a nice collection of bras and lingerie but what I love is the lounge wear that can be worn out as clothing. They also have a nice selection of apparel. I couldn't be happier with my shopping relationship with Adore Me. I've never had to return anything. Everything has been a perfect fit and of high quality. And the value for your money is great too.

Date of experience: June 2, 2023
Virginia
1 review
0 helpful votes
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Very bad experience
July 2, 2023

The box arrived late and then they charged me more money than they should

Date of experience: June 2, 2023
Desta W. Adore Me Rep
over a year old

Hi Paula,

Thank you for taking your time to review us! We are very sorry to hear you had such an unpleasant experience with your Elite membership. This is absolutely not the kind of experience we would want you to have, as this program is optional and you're only paying for the sets you keep.

*I see you got charged because you didn't finalize your box within its 7 day try-on period and this prompted our system to charge you for all its sets.*

- When it'll be received back at our warehouse we'll be sure to refund you for the returned sets.

We apologize for any and all inconvenience this may cause.

**To avoid experiencing this again** - we kindly recommend finalizing your boxes within their 7 day try-ons, by marking sets as Kept or Returned, as this lets us know what you're keeping or returning, thus, avoiding charges for sets which you plan to return.

**Useful tip:** *only the Finalize Order form needs to be completed during the 7 day try-on. For the actual physical return, we allow up to 30 days - starting after the 7 day try-on ends - for the set(s) to be returned and to be received back at our warehouse.*

*If you'd like a refresher on how you can finalize your boxes and how to return sets, please let me know. I'm happy to share the details.*

Also, if you need assistance with anything else aside from this, please let me know. I'm here to help!

Best,

Kentucky
1 review
0 helpful votes
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Too many notifications
July 2, 2023

I receive several notifications via text, email & app every week even though I have selected "NEVER" on my preferences, and e-mailed complaining about them.

Date of experience: June 2, 2023
Desta W. Adore Me Rep
over a year old

Hello Bobby,

Thanks for reviewing us.

I'm happy to help you update your notification preferences.

To edit your alert and email preferences, you just need to go here: https://www.adoreme.com/notifications - so you can receive only the notifications you want and when you want them.

If you need assistance with anything else - I'm happy to help!

Best,

Maryland
1 review
0 helpful votes
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The robe of wellness it tis my wish to remain a consumer.

Date of experience: June 1, 2023
Florida
2 reviews
0 helpful votes
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I like the matching sets
June 2, 2023

My orders have consisted of padded push-up bras and lace with no padding all with matching panties. I am most happy with the lace and cheeky panties.

Date of experience: June 1, 2023
Kansas
1 review
1 helpful vote
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It's affordable. You get the VIP monthly subscription. You can get something at great discounts every month. Or if build it up as store credit and go on a huge shopping spree every few months. And you can always pause the membership if you need a break from buying so many cute outfits.

Date of experience: June 1, 2023
Colorado
1 review
1 helpful vote
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This company is legit. They're similar to other online only retailers is that you can only exchange for free. Returns have a restock fee. But the quality and value are good. Shipping sometimes takes a little while to process if they're backed up, but I usually receive my orders within 7-14 days. I'm in CO and they ship from CA.
Don't be worried about joining the VIP membership, it is very easy to skip a month or discontinue.

Date of experience: June 1, 2023
New York
1 review
0 helpful votes
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Beautiful clothes
June 1, 2023

Shopping with Adore Me is easy to accomplish. They have beautiful clothing and lingerie. Shipping is prompt. The only recommendation I would have is to make the sizing the same between different items.

Date of experience: June 1, 2023
California
1 review
0 helpful votes
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Not satisfied
July 1, 2023

I don't like the fact that you don't get a full refund if your items don't fit,you only get a credit. What if I chose to no longer purchase anything? I also don't like the fact that you need to subscribe. I don't shop a lot so that's not something that would interest me.

Date of experience: June 1, 2023
Desta W. Adore Me Rep
over a year old

Hi Davina,

Thanks for reviewing us.

If when refunds are not wanted you can contact us back for a refund of the amount corresponding to the payment method you used to pay for the Order.

Regarding the subscription, it is not necessary to have an active one, these only give you benefits depending on which one you have, you can check the benefits here:

* https://www.adoreme.com/how-it-works
* https://help.adoreme.com/hc/en-us/articles/360060350313-How-does-the-Elite-Box-work-

On the other hand, I'd like to thank you for emailing us regarding this. This is exactly the kind of input we need to better serve our members like you and I'll make sure to forward this to our relevant team so we can further look into it and improve our services.

We hope to offer more flexible options and improve our services even more going further.

I hope you're having a great time & make it an excellent day!

Best wishes,