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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Very easy site to navigate - with multiple shopping options (by color, by style, by size). I was leery of purchasing apparel off the internet, but the sizing tips help be find the perfect fit! I was VERY pleased with my purchase and placed a 2nd order the day my 1st shipment arrived!
I never received my item customer service was horrible. I will never use them again. I still have not received my item and they refuse to give my money back.
Hi Alycia,
I am so sorry to hear about your experience with us, that is definitely not the way we want our customers to be treated. If you send a letter to the claims department they will be able to give you your money back for the product that you did not receive.
Im so sorry again for all the inconvenience
With love,
Adore Me
It was great, the minute i signed up, a representative contacted me asking if i needed any help! They are friendly and their products are of good quality!
Hi Kristina,
I am so happy to hear that you were so satisfied and happy with our service. We want to make sure we give our customers the best quality products and even better service:)
We hope to see you on the site again soon!
With love,
Adore Me
I just received my first order from Adoreme.com. I was pleasantly surprised at the packaging and the quality of the bra and panties I ordered. Because I had never ordered with them I was leery at first and waited to get a sale item. I will order again with confidence!
Hi Debbie,
I am so happy to hear that you loved your first purchase from us! First impressions are everything ;). We want to make sure we are on top of every detail including the packaging:)
We hope to see you on the site again soon!
With love,
Adore Me
I am not happy with the product. The bra is very uncomfortable, washed it hoping it would help and it didn't. It is very scratchy and pokey on my skin. The underware are way to large never tried them. Your sizes run larger then most
Hi Monica,
I am so sorry to hear that you were not happy with our product. We are working very hard to perfect the sizing assistance on the site and we are filtering through the products that have less than satisfactory quality to them.
I apologize again for the negative experience you had with our product, if you call customer service they might be able to give you a discount for a new product so you can give us another chance.
With love
Adore Me
I was so excited about everyone raving over adore me for ladies that need bigger bra's I wear a 40G and I had to return one of the bra's as it did not fit true to size, I exchanged it for this bra I was so excited when i received it.It is very pretty but very cheaply made thin straps and does not support good at all! I bounce when i walk rather than them staying in place and the material makes your skin red and pokes at you! I will not buy from adore me again because both of the bra's I received looked like they cost 5 dollars to make! No way not again!
Hi Ashley,
I sincerely apologize about the quality issue you had with our products. We want to make sure that all of our customers get the best quality products. When we get inquiries like this we analyze the product and discontinue it from the site. The last thing we want is to sell less that good quality designs to our customers. If you call our customer service team they should be able to give you a voucher code to purchase a new product of better quality.
I apologize again for the inconvenience.
With love,
Adore Me
Great prices, great quality, free shipping and fast delivery! I LOVE my set! I will definitely shop here again soon!
Hi Emily,
I am so happy that you love our perks! We want to make sure our customers get the best experience with the site and with our products
We hope to see you on the site again soon!
With love,
Adore Me
At first I loved the site, then I had an awful customer service experience an agent. THEN Shanty contacted me and was extremely helpful. Needless to say, they'll be keeping my business.
Hi Sydney,
I am so happy that we were able make your experience with us positive in the end! We work very hard to make sure that all of our customers get the best experience possible!
We hope to see you on the site again
With love
Adore Me
I ordered 2 months ago and NEVER RECEIVED my order! I've emailed and called, but they just tell me they will call me back. I never received it! I never got my money back! DO NOT ORDER!
WORST CUSTOMER SERVICE EVER!
I will call again every day. I want my order OR my money back, this is so ridiculous!
Best bikini I have bought in a very long time. Love it :)
Hi Georgina,
I am so happy that you liked the bikini from us! :) we always want to provide our customers with the best products.
Enjoy that bikini!
With love,
Adore Me
I love the products and the service is great. Andrea helped me with an exchange and was fabulous.
Hi Kathryn,
I am so happy to hear that you love our products and that you were got the help you wanted from Andrea!
We always want to make sure we tend to all of our customers needs
We hope to see you on our site again
Best,
Adore Me
The experience was just okay. The processing and actual time it took to ship my product was longer than I like. I had the pleasure of dealing with their customer service dept twice due to tracking information incorrect. Overall very helpful and knowledgeable staff. This was my first time using the company. I usually order lingerie through another site that I really like. Adore Me's quality was way better. The item that I received was nicely packaged and high end material. I will definitely order from them again. But when I need something fast and maybe not as nice and cost effective I will use the company that I am used to.
Hi Sylena,
One of the things we are most proud of is our quality in products. We want to make sure our customers get the best quality they deserve and that it comes in the best packaging. I do apologize for the extended delay in the shipment and retrieval of your product. That is one of the downsides of being a start up, one of the growing pains can be delayed shipments if a mass amount of that product is ordered.
But we hope to see you on our site again!
With love,
Adore Me
I ordered a sleepwear piece and a lingerie set. I ended up receiving the wrong bottom piece the lingerie set but it took so long to ship... I refuse to return it. I recommend leaving a shipping note to prevent this mistake.
Hi Tamika,
I am glad to hear that you like the sets you received, although I do apologize that you got the wrong bottom piece. We are working hard to make sure the shipping time isnt so long.
We hope to see you on the site again
Best,
Adore Me
Oh my goodness am I happy with my new set. The price was excellent, the selection was awesome, and the fit... wow!
Hi Julie,
I am so happy to hear that you love your new set! We want to make sure the lingerie sets our customers order are not only beautiful but comfortable as well
Hope to see you on the site again soon!
With love,
Adore Me
Love the site! So much to choose from and the set I purchased came fast and looks gorgeous. Only thing that disappointed me was that some things I liked were sold out in my size.
Hi Kassie,
I am so happy to hear that you love our site! We are working very hard to replenish our popular sized products are fast as we can!
Best,
Adore Me
I bought the Anastasia, love the bra! The hipster panties didn't quite fit right, how do I go about exchanging them for the briefs in small?
Hi Kelsey,
I am so happy to hear that you love the anastasia set! In order to exchange the panties for a smaller size, you will have to fill out a return form that you van get from the site once you log in. After you fill out the form, return the bra and the panty since we need the whole set to proceed with the exchange. After the warehouse receives the set they will notify us and an automatic code will be sent to you that you can use to purchase that same sat with the smaller panty or a different set
I hope that helps!:)
With love,
Adore Me
Don't order from this company. I got the link for the "1st set under $20" offer. It says the discount will be applied at checkout out. I tried chatting with a "Stylist" and got this response..."Are you finding everything alright?
Kind of. What items qualify for the 24 hr under $20 sets?
Anita: hello
Hi
Anita: sets with full price
Ok. Thanks
I am trying to order the Heidi corset which looks to me to be full price set. I am at checkout, when does discount apply?
Hello?
Anita: you have to be as well vip member
Anita: sorry
Where does it say that on the site?
Hello? ***Nowhere on the site does it say that discount is only for VIP memebers.
Hi Cyndi,
I am so sorry to hear that our stylist was not helpful to your needs and your questions. She should have been more clear regarding the terms of the discount and I will make note of this and make sure this doesnt happen again. I do apologize, we are still a growing company and that always comes with some growing pains here and there.
Best,
Adore Me
This is a very easy-to-use website. They ask you a couple of questions to help you figure out what style you're looking for and then BAM! Great prices and sexy lingere that even VS can't beat!
Hi Sabrina,
I am glad to hear that your found our website so easy to navigate. We always want to make sure our customers get what they are looking for whether its the price, fit or style:)
We hope to see you on the site again!
With love,
Adore Me
Their customer service is probably the worst I have ever experienced. I love the panties and bra sets and most are true to size, are a great price, and quality but dealing with this place is not worth it!
Hi Bombshell,
I am so sorry that your experience with our customer service was inconvenient. That is most definitely not the experience we want to give our customers, specially when they love our products. Giving our customers the best customer service is what we aim for. We are still a start up and are working very hard to improve in all the ways we can.
The last thing we want is to leave our customers unsatisfied
With love,
Adore Me
It was pretty good. Customer service is good. Description of things can pretty misleading otherwise the product is great
Hi Bonnie,
I am so glad you had a good experience with our customer service, we pride ourselves in providing great customer service to our customers to give them the best experience possible.
But Im so sorry the product descriptions were misleading, I will take note of this and try to make the descriptions clearer with our future products!
We hope to see you on the site again soon!
With love,
Adore Me
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Hi Cindy
I am so happy to hear that you love our site and were able to navigate through it so easily! We want to make sure all help is available on the site, especially with sizing. I hope you like your 2nd order as much as you liked your first one:)
With love,
Adore Me