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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I love the sets I get from here. The buy 5 and get 1, and refer two friends who purchase gets you a set deals make it even sweeter!
I've had a terrible experience, and when I tried to contact adore me about it; I got no response. Also on my last order I received the wrong item.
Hi Jason,
I am so sorry to hear that! That is the last thing we want to hear from our customers since we want to make sure we give them the best service possible. Was the customer service team able to get back to you in the end?
With love,
Adore Me
I always have trouble finding a bra in my size, but there is a pretty decent selection on here. The ordered arrived timely and it was pretty good quality. My only concern with the product is there were only 2 hooks to connect the bra, and Im used to 3 or 4 on my bras. I just think the wider the strap, the more support it seems to offer. Not counting it out yet, though...
Hi Nikki,
We are so happy to hear that you had success finding your size on our site! But we are always reading our customers recommendations and taking them in consideration to improve our products!
We do hope to see you on the site again!
With love,
Adore Me
The prices are beyond what I want to pay for. I will NOT buy anything from this site unless I have a coupon or a special code of some sort. $50 for a bra and a pair of panties is NOT worth it to me. Even $30 is pushing it. ONE bra and ONE pair of underwear... $30.00. No thank you. I'm more than happy to shop at Wal-Mart or something like that.
The only reason that I bought anything from this site was because I had a promo code that bumped the price down on a $50 set to about $25 with shipping and tax. The bra and underwear are VERY nice, don't get me wrong, but that is still REALLY expensive for:
A) Not a lot of product. A FEW strips of cloth sewn together. Boom! $25! WTF!?
B) a product that only my boyfriend and myself will be looking at. Yeah. No thanks.
Overall, I'm VERY happy with the product. I'm not happy with the price.
Hi Sarah,
I can understand if the prices looks steep when taking a first look at it but you are getting the whole set for that price with shipping and exchanges included. And we do offer great quality and will be increasing the standard in our quality without sacrificing the price. But we always offer promotions to our members so please look out for those!:)
But we hope to see you on the site again
With love,
Adore M
They write there own reviews to look good -the langerie is crap and it is 1/4 the price it's worth -the models are ugly
Hi Jessie,
We would never want to write our own reviews to balance out the more negative ones. We want to learn from the negative reviews to see how we can do better and improve in the future since we are still very much a start up.
We are designing special high quality in house designs that will be debuted next spring. And are models are beautiful girls who represent the girl next door type, something many women can relate to.
Please do give us another chance to change your mind. We have wonderful products coming on the site this winter/fall season and we hope you can check it out
With love,
Adore Me
Online there appears to be great selection available at very fair prices. In actuality nearly every size is consistently "sold out". On several occasions I wanted to do something nice and surprise my wife, but I'm constantly having to settle for a 4th, 5th or 6th choice or try and change the size "hoping" it would fit her. It starts to defeat what I'm trying to do as a gift/surprise for her. I sent in my concern and an "Anita" responded with the following response (note: not once did she acknowledge my frustration or really address the issue/concern) - "Thank you for your message!
For the sake of variety, many to most of our sets are only available for a limited time. If you see something great, don't hesitate! In case you miss out, we do replenish many popular items around the middle of every month, and we have a brand new collection with tons of great new products during the first week of every month! Please do not hesitate to contact us for further information!"
I think it's about time to pay more at a site/store and not have to consistently settle. IF they respond to my response with a better solution or more insight I will gladly return and update this post and the rating. But for now, the rating is a "1"... I'm not impressed.
Hi Greg,
I would like to start by apologizing for the customer rep not tending to your frustration, the last thing we want is for our customers to feel unattended. We are still very much a start up and we are working very hard to improve our customer service team. Along with that, we are also doing all we can to perfect the website so that we do not run into the "sold out" problem.
We will most definitely work on making sure there is no more confusion like that on the site anymore.
We would love another follow up review once we have resolved these problems!
With love,
Adore Me
EMAIL ABOUT MY EXPERIENCE WITH THESE IDIOT:
I don't adore anything about this business. Originally I ordered the Ophelia set in a 36 DD and i was charged $19.95. I received the Paili set in a 38 I... I called your 1-800 number to express my unhappiness and the representative assured me that she would send me a return shipping label; (which i have YET to receive) to send the unwanted set back, and that i would get my order within 7-10 business days. A small mistake like that is understandable... but within days I then received an e-mail saying that you sold out of my size of the Ophelia. At this point I just wanted my money back and planned to cancel my account as soon as i received the return label. I now see as of 9/11/13 Adore Me had the NERVE to charge my credit card 49.99 after not resolving my first order. I would like ALL of my money, from the 1st incorrect order and for September credited back to me, ASAP- along with the return label so i can send this hideous lingerie you sent me by mistake...
-Cassie
Hi Cassie,
I am so sorry to hear about your disappointment with our company, that is something we never want to hear from our customers. If you can tell us your order number I would be more than happy to see to it and see if there is anything I can do to remedy this situation. We are still very much a start up and that comes with some growing pains and we are doing all we can to improve our site and business
With love,
Adore Me
This is a great site! The lingerie is such great quality and the sizes run true. I love the sizing chart and use it before each item I purchase just to make sure and I have been pleased every time. The items come wrapped in tissue paper and most of the time in cute boxes. They are very discrete and no one will know what you have ordered till it's open which is great if you have roommates.
Hi Kristie,
I am so happy to hear that you love our site! We want to make sure our customers get the right size since we know it can sometimes be hard to get the size right when shopping on an eCommerce site. And we believe everything lies in the packaging as well! Having a little pink is always a must!:)
We hope to see you on the site again!
With love,
Adore Me
The first order I received exceeded my expectations in quality and value. I honestly expected less for the price I paid. Fabric is very good quality and the fit seems to be right on with what I was expecting.
Hi Kami,
What wonderful news to hear! We love to live up and beyond expectations because we believe our customers deserve the best :) We make sure the quality is up to standard and will make sure it remains so!
We hope to see you on the site soon Kami!
With love,
Adore Me
"I think it's a scam. I NEVER received my package. After searching the web for reviews I saw this happened to a few other folks as well. Customer service was not very helpful in resolving the issue. They told me I had to track the packages. They didn't order as much as an apology for the inconvenience. Also, I had to hold forever to cancel my subscription. DO NOT BOTHER SHOPPING WITH THEM. Order from someone reputable.
Hi Vee,
I am so sorry that we started off on the wrong foot. We are definitely not a scam, however we do go through some growing pains since we are very much a start up company. Since we didnt apologize before, we apologize now, it was never our intention to cause you such an inconvenience. We are doing all we can to improve the customer service team and make sure they are making everything as easy as possible for our customers.
We apologize again for the inconvenience Vee
With love,
Adore Me
I really liked the outfit that I chose. There was an ad through Facebook to get a bathing suit for about 10$, and they charged me fairly and sent my product. However, whether it be my fault or the company's, I had no knowledge of them keeping my credit card information on file to continue to charge me on a monthly basis. Had I known this, I would not have bought the first item. Now I notice a week later that my card has been charged by a site I went on a month ago.
I just want my money back, and I hope that I can call them on Monday and explain the situation. I love the product I purchased, I just can't afford the strings attached, or to spend $40 a month on lingerie. I am a medical school applicant, and random charges to my credit card really hurt my financial situation.
Hi Marina,
I would like to first off apologize for the misunderstanding with the charge, I hope that issue was resolved, if it wasnt please respond to this response with your order number so I can remedy that situation for you. We are happy that you liked the set you purchased from us but we really do hope to see you again on our site since we will be getting in very cute holiday sets:)
With love,
Adore Me
Penalizing the customer when the company made an error and shipped the wrong size isn't the best business model. Own up to mistakes and work to remedy them. I'm an understanding person, I know mistakes happen, but try to fix the situation as to keep the customer. Not sure I'll be returning after this experience.
Hi Ajlis,
I would like to start by apologizing for making you feel like we penalized you for our mistake. That was definitely never our intention. Please let me know this mistake was remedied for you, we would love a second chance since we are a start up and are growing very fast and that comes with a few growing pains. We do have some very cute holiday products set to launch this coming season!
With love,
Adore Me
This is beautiful lingerie delivered quickly. My first experience was with a groupon and the the delivery time was about six weeks (there was a mis-delivery involved). Since then, items are delivered quickly and it's always fun to get a package of beautiful lacy things.
Hi Shirley,
I am so happy to hear that you were able to receive your beautiful set so quickly so you could enjoy it :). And yes we did go through some hiccups in the beginning with our deliveries but were very happy when we were able to remedy them.
And youre right, it is always fun to get a package of beautiful lacy things:)
With love,
Adore Me
This site is wonderful for great quality and gorgeous lingerie. They have such a wide variety of what they offer. I also love their VIP membership deal. The personalized showroom is a lot of fun and the prices are super affordable!
Hi Kia,
It is so great to hear that you love our variety and the VIP membership deal. If you are as lingerie obsessed as we are then the VIP membership was definitely perfect for you:)
We always want to create a personal feel when you shop with us which is why we have the awesome showroom!
But we hope to see you again!
With love,
Adore Me
I loved everything it was hard to pick out my lingerie because i really wanted it all adore me had everything i was looking for in lingerie and when i got my first set in the mail i was beyond happy it was even better than what i expected great material great fitting and very sexy I will definitely be getting more. :)
Hi Courtney,
I am so happy to hear that you loved your product! We always want to make different lingerie styles that fit everybody personally :) We would love to see you again on the site! Definitely check us out for Fall and Winter
With love,
Adore Me
The website is good and easy to navigate. It's clean and easy to read.
Hi Lara,
I am so happy to hear that you were happy with the website! We always make sure its easy for our customers to use so that they can find what they love as soon as possible:)
With love,
Adore Me
I like this site, it helps you pick from a assortment of different styles, with making suggestions based on your body size.
Hi Sherri,
I am so happy to hear that you were able to take advantage of all those perks that we offer! We want to offer our customers the best experience on the site as possible! Since that is what they deserve
With love,
Adore Me
Love my new lingerie... Was a little disappointed that out was pink instead of purple... But great fit & I love it
Hi Teri,
I am so happy to hear that you love your new lingerie set! We hope that the next time you are on the site for your nest awesome set it will be that pink color you wanted:)
With love,
Adore Me
Don't ever buy from them. They charge you money monthly, even after I notified them not to and their bras suck. It's a crappy company.
Hi Nicole,
I am so sorry to hear that you had such a negative experience with us and the VIP membership. We try our best to give our customers as much information regarding the VIP membership, including sending an emailing welcoming you into the membership and its very easy to cancel the membership.
We also want to make sure that we offer our customers the best quality products and if we do notice that a product is less than satisfactory in quality we analyze it and discontinue it from the site because we want to offer our customers the best products.
I am so sorry again about your less than satisfactory experience with us, we hope to make it up to you
With love,
Adore Me
Great product and quality, I absolutely love my new set!
Hi Heidy,
I am so happy you love your new set! We hope to see you on the site soon!
With love,
Adore Me
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Hi Christina,
I am so happy to hear that you are taking advantage of all the perks of being a VIP member! We will be getting very cute sets on the site for the fall and holiday season! Make sure you check it out and see if you find something sweet:)
With love,
Adore Me