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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I completely agree with all these people wanting to put zero stars. NEVER, I repeat NEVER join the adore me VIP program. I live in California and when I wanted to skip the month at 9:44pm on the 5th it would not let me skip. I am calling in the morning to cancel my account and if they charge me any more money I will ask to talk to the president to tell them to run their business better and not scam us out of our money. NEVER EVER SIGN UP OR ORDER ANYTHING OFF OF THIS SIGHT! Don't get coaxed into their "deals" because in the long run they won't pay off. Most ridiculous thing i have ever had to deal with.
I am very disappointed in this company. I placed an order with them thinking that it would be a wonderful experience, as this was my first order. I was not concerned about the VIP program as I have seen this before, although, it is quite a pain. I do understand it. However, what I am very upset with is, the fact that when I log into my account I cannot see my information and it states that there is "no credit card on file" when clearly there is as I just placed an order. Needless to say, I called the customer service hotline and told them about this. Their response, "its your computer, theres nothing we can do." Which is fine I get that. Moreover, I cannot "skip this month" because on my end it is showing there is no card on file. Which is a LIE because I know there is. My order has also not arrived yet, 30 days to receive an order? That is ridiculous. I don't care if I live in Canada and they are from the states. All the other american sites deliver within 5 days at least. Needless to say, once I receive my order I will never be ordering from this site again and cancelling my membership. Things need to change with this company. And FAST.
Hello Sam,
Thank you so much for you review.
We are sorry to hear you had trouble logging in. It is possible that the e-mail address you used to log in is different from the one associated with the active account (the one that you used to place your order from). Please mention this to our customer care team and they will be able to assist you with locating your active account.
In regards to shipping, packages are usually delivered to Canadian addresses between 5 to 10 business days after shipping. Unfortunately, we sometimes experience some delays with Canada as packages have to go through customs. These delays can triple the delivery period.
I hope this information helps.
We apologize for the fact that your experience with our company was unsatisfactory. Please do not hesitate to contact us with with any further queries, we will be more than happy to assist you.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I purchased a lingerie set in Dec of 2012. The credit card that I purchased this set on was one I rarely used and generally used for vacations. I then did my annual balance check that I do an extensive spreadsheet on and noticed that I had a charge for $39.95 on my account. I thought that this was odd as I never authorized this purchase. I started doing some research and low and behold, they've been charging me $39.95 a month for 13 moths. I was overwhelmed by the fact that in all the years that I've handled this credit card in this nature that it bit me in the $#*!. I then took full responsibility, contacted AdoreMe and they absolutely refused to refund the full amount. Offered me an initial refund for the current month of $39.95 and that was it. After the ignorant employee expressed that I will not get any of my money, I decided to contact the better business bureau. Today I noticed on my account a refund of $239.70. No where near the $519.35 that they have been charging me. When I contacted them, they basically said that was their policy and I have 12 months to use the credits or they are gone. While I take responsibility for my own credit card, I do not like the fact that I am now being FORCED to use over $200 to purchase their garbage. I am continuing my dispute with my credit card, the BBB and I am also going to get my lawyer involved if the full credits are not refunded. I WOULD NEVER AGREE TO THE TERMS AND CONDITIONS OF TAKING $39.95 A MONTH! THIEVES!
They get you with membership fees and seem like they offer good deals but hit you with fees and then once you try to return the product you have to pay full price for it which is super expensive. Poor quality product did not fit at all nor flatter at all. I would not recommend adore me
Hi Kathryn,
Thank you for your review.
It is certainly not our intention to frustrate shoppers!
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
We are sorry to hear you were not satisfied with the quality of the products. Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. While the vast majority of our shoppers find our lingerie to fit true-to-size, we understand that shopping online for intimates can be tricky. That is why encourage shoppers to exchange sets that are not up to standard.
Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping. We offer free exchanges and easy returns.
The being said, we encourage you to forward any further questions to our customer service team as you browse, via phone, email or live chat on site.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
The material is bad, fitting is different between different bras and they will bill you without warning you!
Hi Emily,
We are sorry to hear that you did not enjoy your brand new sets completely!
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. While the vast majority of our shoppers find our lingerie to fit true-to-size, we understand that shopping online for intimates can be tricky. Our lingerie is made from a variety of materials including lace, silk, satin, mesh, elastic therefore the fit is slightly different per style and we encourage you to direct any style questions to customer service via email, phone or chat to ensure the set is made from exactly the right material as you have any questions.
That being said, we do encourage shoppers to exchange sets that are not up to standard.
Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping
Moreover, you can refer to our How it Works section, for additional details concerning the VIP membership: http://www.adoreme.com/how_it_works/.
Please do not hesitate to contact our customer service team with any queries that might come up, they are more than happy to assist you.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I have quite a few sets that I have really enjoyed. However, I had two very bad experiences.
1 - I brought 6 sets at Christmas during the Buy one get one sale. One set came in CLEARLY not the correct size. The rest fit fine but one set was so small I could get the bra on. I contacted customer service and was told since there was none left of that design there was nothing they can do. So I was stuck paying for a bra that was clearly mis-labeled. Not my fault.
2 - The last time I purchased through them the sizing was off again. This time there was still some in stock so I decided to just go up to a bigger size. There was an issuing with shipping and I never received the product even though it said delivered. I spoke to numerous people and was told different stories. Two people said they would send out a replacement and a confirmation email. When that did not happen both times I called back again. Then I was told there was nothing they could do for me since it said delivered. The post office says there is nothing they can do because it was not an insured package. So basically because this company is cheap and does not get the insurance I am again stuck paying for a set I don't even have. (This issue has happened once before with GAP and a replacement was sent out within a week because they put the customer first).
Needless to say, I spent well over $200 in my first two months since signing up for VIP so you would think they would want to keep their customers happy. I have not cancelled my membership yet because I had to wait on hold for a long time the first time I tried. There are many things I have seen that I want to buy but I have to keep reminding myself this is not a company I wish to deal with.
Hello Kelli,
Thank you for reviewing Adore Me.
We are sorry to hear that you have experienced several issues with your orders!
We have assigned this case to a manager in the customer service team, who will investigate the issue and bring it to resolution. They will contact you shortly. Once more, we apologize deeply for any inconvenience this may have caused, and assure you this is our priority.
Please do not hesitate to contact our friendly customer service team via phone, email, or live chat onsite with any questions you may have.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Sizes run small I actually ordered a size bigger and it barely fit. I tried to get out if their monthy buy but they won't take the request by email and trying to deal with customer service, especially if you work and can't spend all day on the phone. So the 1st of each month I skip the month I will keep warning people about them until they take me off their monthly auto buy or we take your money anyway. Hopefully the BBB can do something about them
Hello Patrice,
We are sorry to hear that you did not enjoy your brand new set completely!
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. While the vast majority of our shoppers find our lingerie to fit true-to-size, we understand that shopping online for intimates can be tricky. Our lingerie is made from a variety of materials including lace, silk, satin, mesh, elastic therefore the fit is slightly different per style and we encourage you to direct any style questions to customer service via email, phone or chat to ensure the set is made from exactly the right material as you have any questions.
That being said, we do encourage shoppers to exchange sets that are not up to standard.
Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping
Please also refer to our How it Works section, for additional details about the membership: http://www.adoreme.com/how_it_works/, and do not hesitate to contact our customer service team for any issues.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
ZERO stars. This is THE worst possible place to shop. Like everyone else is saying, their bras are cheap, fall apart, and charge you without you knowing. WORST experience ever.
Hi Kayla,
Thank you for contacting us.
It is certainly not our intention to frustrate shoppers! We are sorry to hear you were not satisfied with the quality of the products. Our goal is to provide you with dazzling lingerie that makes you feel adorable all day and night, and we encourage shoppers to exchange sets that do not!
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month.
The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
You can also refer to our How it Works section, for additional details: http://www.adoreme.com/how_it_works/.
Please do not hesitate to contact our customer service team with any queries that might come up, they are more than happy to assist you.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
Don't join VIP! Nightmare to get out of. Also if you order wrong size there is no way to cancel the order to re-order and customer service can't make the size correction.
Hi Lisa,
Thank you for contacting us.
It is certainly not our intention to frustrate shoppers!
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
In regards to receiving the wrong size products, we do offer free exchanges on the spot, which means that you can request an exchange immediately after you receive the product.
We apologize for any inconvenience this confusion may have caused and encourage you to forward any further questions to our customer service team as you browse, via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
So far I've bought two bras from this place and they are perfect. Match the images and descriptions and actually fit. Plus shipping is fast, which is great.
I've never had to deal with customer service so I have no comment on that. But I am not too fond of this membership that I had no idea I actually signed up for until I noticed the money missing from my account. For me it wasn't too bad, I caught it the first time it happened but for those who don't it can quickly add up. There definitely needs to be a change to the sign up, so you don't start losing $40 a month.
Hello Ally,
Thank you for reviewing Adore Me!
We are so glad to hear that you enjoyed your shopping experience with us. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
Concerning the VIP membership, we are not trying by any means to force customers in a subscription program. The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order.
That being said, we apologize for any inconvenience we may have caused, and encourage you to forward questions to our customer service team as you browse, via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
They steal your money, I had no clue they were charging my card. I haven't even used the adorme website in 3 months. My hard earned money is not worth their cheap quality bras and its bull$#*! they need to be shut down.
Hello Sam,
Thank you for reviewing Adore Me!
It is certainly not our intention to frustrate shoppers!
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
We apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our customer service team as you browse, via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I would give this a zero if I could! I had a horrible experience with this company. Not only do they charge you outrageous amounts for lingerie they don't make themselves (it is the same as other brands), but they also fraudulently charge you an extra $39.95 a month. When you place your order, they sign you up under their VIP account, and no where on the screen does it inform you that you will be charged $39.95 credit every month. So you place your order, there are often times issues with the orders, and then when you finally receive it you think you're all done, but you're really not. After my initial purchase, they gave me a store credit of $39.95, however, I also noticed a charge on my debit card for the same amount. I was not at home when this occurred, and so I could not go to the bank to rectify it. A few more days passed, and there was another charge for $39.95, and this charge sent my card in to overdraft, so I was charged another $35 for that (by my bank). When I called to try and have these charges reversed, I was on hold four separate times, three of which were hung up on their end, for a total of about 40 minutes. When I finally reached a representative, I was informed that by ordering that pair of underwear, I was saying yes to the credit and because it had been thirty days past the initial charge, and I had not opted out of that month, even though I was not aware of the charges to vein with, they could not and would not refund the first charge. They ended up refunding the second charge, but as I was looking for a way to cancel the account, since you cannot edit your credit card information, the representative informed me that it was not possible to do online, and that I should spend the credit that was on my card, and call back after I spent that and cancel my account. I would then be forced to pay another $10-30 for the difference between the two accounts (VIP and normal). When I informed the representative that I did not want to spend the credit, I just wanted to cancel my account, she informed me more than once that I should spend the credit. When I told her that I was not going to buy anything from them ever again, she finally cancelled my account. I then the next day had to file a fraud report at my bank and cancel my card. I was able to get the second charge and the overdraft fee reversed, but that first charge I will never get back. I have read other reviews of people who had this same problem, and they say that every time someone posts negatively on Adore Me's Facebook website, it gets deleted, so this is my attempt to spread the word. Also, I just checked, and it does not look like they deactivated my account. Now I have to wait until February to see if I get charged again. Worst mistake ever. I filed a report with the Better Business Bureau, and they have sent the report to the company, but so far, I have had no response. Be wise, fellow shoppers.
Hello Sammy,
Thank you for reviewing Adore Me.
We are not trying by any means to force customers in a subscription program. The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order.
It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
We apologize for any inconvenience this confusion may have caused and also for the poor customer service you experienced initially.
Please forward any further questions you might have to our customer service team as you browse, via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
TERRIBLE Experience! I placed an order on this website and when i received my order confirmation it said that it had enrolled me in a $40 a month service. I called customer service and was on hold for about 40 minutes and a woman told me there was nothing she could do for me. She couldnt cancel my order. She couldnt unsubscribe me from the service... but i could take advantage of all their amazing deals... WHAT?!?! I kept asking to speak to a supervisor and the woman told me she couldnt transfer me. There is no way on the website to remove your credit card information also. The only thing u can really do is cancel your credit card. Please learn from my mistake and do not purchase anything from this website! Its a total SCAM!
I never write reviews- this is my first one ever, and I am an online shopper all the way. Adoreme.com gets a zero stars. I wanted to get their Martin Luther King promo code (buy one get one free), but every time I did, the page would refresh and I was forced to check out with their VIP promo code, which apparently starts me into automatic billing every single month for a new lingerie set. After I found this out (and still totally pissed that I was forced to check out with that code rather than their MLK code), I gave them a call. They said I couldn't cancel my VIP membership until 10 days, and I would be charged the difference. I politely explained the MLK code and that I was forced to check out with VIP status- but the customer service rep didn't care. I'm going to be charged the difference and they're going to keep my card on file for 45 days. I've read so many other reviews where they don't give you refunds and they are horrible with actually canceling your account. I'm really pissed off- especially because most of their lingerie can be bought at other stores for much cheaper. The ONLY reason I bought there was because of the MLK deal. They have cheap lingerie that is NOT worth the price of VS lingerie. I'm pissed that they force you into VIP membership, but obviously don't treat you like a "VIP," ha! DON'T BUY FROM HERE! If anything, see what lingerie you like from their site, then find it cheaper on another site... you'll save a few headaches and a lot of mula.
Hi Bethany,
Thank you for reviewing Adore Me.
We value shopper feedback to improve shopper satisfaction overall.
Investigating the issue further, we believe you may have been confused about both the membership and details of the sale.
Neither of the items in this order were part of the BOGO sale, meaning that there is no way the voucher could apply. Furthermore, the BOGO promotion was exclusive to our VIP members. Our checkout system automatically applies the best deal to your order, which in this case was the welcome discount for a new VIP shopper. Please note that we offer two payment options during checkout with your first purchase, and shoppers are welcome to select the Pay As You Go option for one-time purchase if desired.
In regards to the 10 day limit, we have a brief trial period for new VIP members. Shoppers are welcome to unsubscribe after that time, however, our VIP members enjoy special discounted prices and a great welcome discount therefore VIP shoppers who unsubscribe within 45 days of their first order will be charged the difference and it will be as though they selected Pay As You Go with their first order.
Make sense? Please let our customer service team know if you have any questions as you browse. We are here to help!
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Zero stars.
This is my first time ever seeking out an opportunity to rate a company online. I am going out of my way to urge people I don't know to NEVER purchase from this site.
I unknowingly opted into the VIP membership. You cannot remove your credit card information from their site at all. You can't even edit it. You can only add another card. If you try to cancel the VIP membership, you have to wait a full 10 days, which is a part of their inexplicable "trial period". My three emails have gone unanswered, their customer service line is wildly unhelpful as they seem to just recite store policies from memory.
Best of all, I wrote an honest review on their facebook page. No expletives, no harsh words, just an explanation of how their service seems intentionally confusing. I also shared a link to this page and my comment was deleted completely.
THEY ARE THE LITERAL WORST.
Hello,
Thank you for your review.
We are sorry to hear you felt misled by the VIP program. We are not trying by any means to force customers in a subscription program. The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order.
In regards to the 10 day limit, we have a brief trial period for new VIP members. Shoppers are welcome to unsubscribe after that time, however, our VIP members enjoy special discounted prices and a great welcome discount therefore VIP shoppers who unsubscribe within 45 days of their first order will be charged the difference and it will be as though they selected Pay As You Go with their first order.
That being said, we apologize for the poor customer service you experienced. It is certainly not our intention to frustrate shoppers.
We will be happy to address any other questions you might have.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I love the items I had bought! They are good quality and well worth the price! I love how they have many sales and it shipped very fast! Only problem is the costumer service is inadequate. I tried calling several times and can't get anyone. I ordered an item that is too small but is not eligible for return so I want to exchange it for another sale item. And I cant get anyone to help me. Be careful of VIP membership its a steal if you use it right.
Hi Andrea,
Thank you for reviewing Adore Me. We value shopper feedback as a way to improve the experience with us overall.
We are so glad to hear that you enjoyed your new lingerie! Our goal is to provide you with excellent, flattering lingerie each time you shop with us.
In regards to customer service, we apologize for the issues you experienced. That being said, as an alternative to contacting us via phone, we also provide assistance through our live chat on site or via email at help@adore me.com. Please do not hesitate to contact with any queries you might have.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
WORST WEBSITE EVER - 0 STARS
I ordered a lingerie set and they only sent me the top and left out the bottoms. I decided to send it back and cancel my order> After speaking to 3 representatives and not be able to speak to the manager right away I got extremely frustrated.
Their manager Britany ended up being extremely rude and not helpful. She said she would cancel my order and I then received a $40/monthly fee charge just for simply signing up with the website.
I am currently trying to call to have them delete my account from their website, because I WILL NEVER GIVE THIS WEBSITE THE TIME OF DAY AGAIN!
STAY AWAY - TROUBLE!
I would give this site zero stars if I had the option. They automatically charge you 40 dollars a month when you make a purchase. I tried to get refunded and they would only refund one month because they have a 30 day no refund policy. STAY AWAY
Hi Alex,
Thank you for you review.
It is certainly not our intention to frustrate shoppers! Upon further investigation, we see that you used a VIP Member's welcome discount with your first purchase.
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
We apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our friendly customer service team as you browse, via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I have purchased 10 sets from this company. Some set are worth the money some look like they come from Target. The customer service is horrid! I have never receive any items as stated on the website. It usually takes two weeks not 3 days. They ship to the wrong address, sometimes the billing address sometimes to the shipping address. This of course creates all kinds of problems. I get mixed answers every time I talk to them about an issue. Over all it's middle of the line. Some products good, some not. But if you have a problem, and there always seems to be one, getting it taken care of is a nightmare.
Hi Irma,
Thank you for reviewing Adore Me.
We are sorry to hear that you did not enjoy your brand new sets completely!
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. While the vast majority of our shoppers find our lingerie to fit true-to-size, we understand that shopping online for intimates can be tricky. Our lingerie is made from a variety of materials including lace, silk, satin, mesh, elastic therefore the fit is slightly different per style and we encourage you to direct any style questions to customer service via email, phone or chat to ensure the set is made from exactly the right material as you have any questions.
Concerning delivery, our warehouse is typically able to process and ship within two days from when the order was placed. Any orders to the U.S. may be expected within five to 10 business days of the shipping date if you select our free shipping option with USPS during checkout.
In regards to choosing the shipping address, on the checkout page, if you uncheck the Billing same as Shipping address option, you will see that you are able to ship to a different address.
That being said, we apologize for the poor customer service you experienced. It is certainly not our intention to frustrate shoppers.
We will be happy to address any other questions you might have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I will echo what many say about this site. I am getting married in April, so of course they started advertising to me on Facebook. I stupidly took the bait. I ordered quite a few sets, mostly because when I ordered one thing, they would say "oops our fault, it's not in stock, here's more money to spend on the site" So I would. I just talked with customer service and I told them the way they did thing was not right, by showing VIP prices without really announcing to you that buying at the price meant you would have the $39.95 monthly fee on it. The sales rep explained that "It was marketing, like when you walk in a store and the sign says "$5.99 and up" Well, honey, the difference is, all items still have individual price tags. So now, I must wait 45 days to cancel so they can charge me again, if I don't want to pay back the difference of "sale prices". I am beyond frustrated, and will not fall for their stupid scams again. Do no waste your money here.
Hi Susan,
Thank you for your review.
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
Moreover, we have a 10-day trial period for new VIP members. Shoppers are welcome to unsubscribe after that time, however, our VIP members enjoy special discounted prices and a great welcome discount therefore VIP shoppers who unsubscribe within 45 days of their first order will be charged the difference and it will be as though they selected Pay As You Go with their first order.
We apologize for any inconvenience this confusion may have caused and we encourage you to forward questions to our friendly customer service team as you browse, via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Angelina,
Thank you for reviewing Adore Me.
It it is not our intention to frustrate shoppers, but as stated in our Terms and Conditions, please note that all preferred recurring members that neither select a lingerie set nor skip the month by clicking the Skip the Month button before the 6th day of the month (11:59:59 p.m. EST), will be charged the monthly dues and will receive a store credit. I hope this clears up some misunderstandings.
However, we have a 30 day, no questions asked refund policy for store credit you don’t want on your Adore Me account. Our customer care agents will be more than happy to assist you with the refund via phone.
Here is more information about the VIP membership: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com