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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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More plus size options, please. I'm sick of having to skip every month until the plus size dept is updated :(
Ordered 2 times, never received order and having issues getting credit to my credit card.
Hello Ramon,
Thank you for reviewing Adore Me.
We are sorry to hear that you have not received your order! According to the UPS website, the most recent order was delivered to your address on 01/18/2014.
To see the information we see, simply visit My Orders on your account and track from there. Have you contacted your local post office for more information?
Please let us know if we can be of any further assistance. Our friendly customer service team would be more than happy to assist you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I was pleased with the website's variety, price, layout, etc. I'm just not sure how I feel about the VIP program yet & some of the items have limited sizing that doesn't quite fit top & bottom.
Hello Tally,
Thank you for reviewing Adore Me!
We are so glad to hear you enjoyed your experience with us. Our goal is to provide you with a dazzling selection of lingerie and spectacular service each time you shop, and it is always wonderful to hear from satisfied shoppers.
Want to learn more about VIP benefits and perks? Here’s more information: http://www.adoreme.com/how_it_works
Moreover, we have a brand new collection on the website during the first week of each month, so we have the best selection of styles and sizes during that time.
Please do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
It was delivered quickly with very cute packaging! And I loved the item!
Hello Golsa,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Bought my fiancé some lingerie and it was very nice but when we tried to tie a bow with the waist belt in back (the way it was shown) the belt almost completely ripped off with very little pressure put on it.
Hello Andrew,
Thank you for reviewing Adore Me.
We are sorry to hear that the product you received was not up to standard.
It sounds as though you may have received a defective product. Our goal is to provide you with excellent lingerie that fits perfectly and flatters completely each time you shop with us. We hold our warehouse to high quality standards to ensure each shopper receives their lingerie in great condition.
We apologize deeply for any inconvenience this may have caused and assure you we intend to investigate this incident. Sending a damaged product from our warehouse is entirely unacceptable. Any further information you can provide would be of assistance.
Our goal is to offer customers excellent quality lingerie that fits perfectly and flatters completely every time they shop and we encourage shoppers to exchange sets that are not up to standard!
Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping
And do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Don't buy anything from this site! I did not sign up for VIP, used a gift certificate and noticed my card the next month was charged $39.95. I called customer service and they continued to argue that I signed up as a VIP, also refused to place a supervisor on the phone. Low quality items, low quality service- no thanks! My first order was my last!
Hello,
We are very sorry that you felt misled by the VIP membership program.
The VIP Membership is one of two payment options you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like. If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
How it works: http://www.adoreme.com/how_it_works
That being said, we apologize for the dissatisfying customer service you received. We assure you that we work constantly to ensure shoppers have access to this information and quick and friendly answers from customer service.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
The lingerie is pretty, but not worth the $ and you have to stay on top of the VIP membership and cancel each month or you'll be charged. I wasn't surprised by that as some users have been, but I did forget to cancel one month and decided to cancel my membership as a result. It is a pain to cancel, must do by phone and of course you're on hold. I was able to accomplish it with three phone calls but had to demand a confirmation email when I didn't receive it. Based on the reviews I saw here, I didn't feel comfortable if I didn't have proof of my cancellation. Decent lingerie but be careful.
I was being charged every month to be a "member" and was completely unaware. Apparently it's some fine print sh*t that they don't make you aware of so they can rip you off every month. Don't use this site unless you know it. Worst experience ever and it's not even good quality $#*!.
I once bought something SIX MONTHS AGO and just realized that this company has been siphoning money off of me ever since. I called them today and was told that they would ONLY refund the most recent month, and that they would not remove my credit card from their system. Now I have to call the credit card company and dispute the charges. This company is garbage, and I am telling EVERYONE I can to AVOID THEM.
Hello Elizabeth,
Thank you for your review. We are very sorry that you felt misled by the VIP membership program.
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. How it works: http://www.adoreme.com/how_it_works
For security reasons, you must call our Customer Care Service at 1.800.433.2367 Mon-Fri 8:30 am until 8:30 pm EST to request a membership cancellation. Our agents will be more than happy to assist you. Please note that after you cancel the membership, there will be no further charges to your credit card.
I hope this information helps. Please do not hesitate to contact us with any further queries.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
Same as everyone else. Bought a relatively nice set of lingerie and was fairly impressed. But NOT worth the $40 a month they take out of my bank account each month. Tried the 1800 number AND the help email with no response. I guess I'll have to cancel my card/contact my bank to assist in getting this handled. DO. NOT. BUY.
Hi Kayla,
Thank you for your review. We are glad to hear you enjoyed your purchase.
In regards to the VIP Membership, this is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. How it works: http://www.adoreme.com/how_it_works
We apologize for any inconvenience this confusion may have caused, and for the fact that you were not able to reach our customer service team. We assure you that we work constantly to ensure shoppers have access to this information and quick answers from customer service. Please do not hesitate to contact us with any further queries.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I recently made a purchase from this site, and it wasn't until after i made my purchase i read the reviews on this site which made me very worried about what to expect. I received my purchase on the 7th business day and i am happy with my product. This website is not expensive therefore you can not expect very high quality but from what I have i am happy, the quality is good and the stitching is all good.
Hi Shanon,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
This isn't any different than the ones below, but I want to drive their rating down as far as possible. I bought something once from this website back in January and was happy enough with my purchase -- I was able to use a coupon to make it affordable on my budget. Apparently a $15 purchase qualifies you to be signed up for "VIP" treatment against your will, which just means they'll take $39.95 out of your bank account if you don't check your spam emails hard enough to know you need to "skip" the option for them to take your money and allocate it to their products.
This is $#*!ing ridiculous and $#*! whatever comment appears below this saying I was informed or that I can call customer service. I am on the phone with customer service, and it's Katy Perry on loop.
$#*! you guys. I can't AFFORD this. My card expires in a few months so I'm just canceling it so you can never take money from me again. Not to mention filing a dispute against this charge.
This is a SCAM and the fact that it targets women who want to make themselves and others feel good on a budget is DISGUSTING. I hope these people have moments where they feel insecure about what they are doing, BECAUSE ITS A BAD THING TO BE DOING.
They were smart enough to blast facebook, particularly women, with ADs so I'm sure they'll make plenty of money on this scam. I probably would have used this service again if this hadn't happened, so best case scenario you just gained $40 and lost me and my friends as customers forever.
If i could give zero stars I would. Worst experience ever. Called customer service and was on hold for over 15 minutes. My card was charged $39.95 without my knowing then when I called I was told I could be placed on a "payment vacation" which means I would not be charged for the next month but after that the charges would continue. I then said I DO NOT want to me charged again since the quality is not worth the price. Customer Service told me I was to pay the difference between the discounted price and the regular price, then my account would be canceled. All in all, poor product, poor customer service. I absolutely do not recommend.
Hi Kelsey,
Thank you for your review. We are very sorry that you felt misled by the VIP membership program.
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. How it works: http://www.adoreme.com/how_it_works
Moreover, it is stated in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, that if you decide to cancel your membership within 45 days after your first order, your card will be charged for the difference between the VIP price and the Pay As You Go regular price.
We hope this clears up some of the misunderstandings. We apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our customer service team as you browse, via phone, email or live chat on site.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
This is the worst online shopping experience that I've ever had! It's a total scam! I purchased one item from them December 2013 and I was charged 39.95 on 1/10/2014 and another 39.95 on 2/6/2014. I've tried calling the number *******570 several times to cancel the hidden VIP fee but unable to reach anyone nor leave a voice message! I also sent a few emails out to the *******@adoreme.com (reference # *******) and *******@mail.adoreme.com but receive no reply. Since I have no luck reaching to anyone in AdoreMe, I have called my credit card company to block all transaction from AdoreMe.
Hi Jocelyn,
Thank you for your review.
We are very sorry that you felt misled by the VIP membership program.
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. How it works: http://www.adoreme.com/how_it_works
We apologize for any inconvenience this confusion may have caused, and encourage you to contact our customer service team directly via phone, email or live chat on site with any further issues. We assure you they will do their best to assist you with resolving this problem. Please note that our Customer Care Center telephone number is 1-800-433-2367, and they can be reached Monday – Friday 8:30 a.m. – 8:30 p.m. (EST)
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
This is by far the worst experience I've ever had with an online company! Once you make an order, you are automatically considered "a member" and get charged $40 every month. It is IMPOSSIBLE to cancel this membership and the charges keep rolling in every month. I've tried numerous times to get through to this company's horrible customer service, have spent untold minutes on hold and still have not had any success in getting my membership cancelled. I'm considering legal representation at this point! DO NOT GET INVOLVED WITH THIS COMPANY!
Hello Anne,
Thank you for your review.
We are very sorry that you felt misled by the VIP membership program. It is certainly not our intention to frustrate shoppers!
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. How it works: http://www.adoreme.com/how_it_works
The vast majority of our VIP shoppers enjoy the VIP membership and benefits, and skip the month or make a purchase without issue. In addition, we work constantly to ensure shoppers have access to this information and quick answers from customer service.
We apologize for any inconvenience this confusion may have caused, and encourage you to contact our customer service team directly via phone, email or live chat on site. We assure you they will do their best to assist you with resolving this problem as soon as possible.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
TERRIBLE. DISHONEST. WILL NOT STOP TAKING MONEY OUT OF MY ACCOUNT. I'VE LOST OVER $300. TOTAL SCAM. DO NOT GET INVOLVED.
Hi Heather,
Thank you for your review.
We are very sorry that you felt misled by the VIP membership program. It is certainly not our intention to frustrate shoppers!
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
The being said, if you wish to request a refund, please do not hesitate to contact our customer service team via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I like the lingerie and I like the idea behind the site, they just have horrible customer service.
The first time I experienced it was when my credit card expired. The site wouldn't let me update my new card because it was the same number but with the updated expiration date. I tried entering the new expiration date but I kept getting a warning that said that the card was already on file. Yes the card number was on file, but the expiration date was different. I contact customer support. They offered no real solution. They told me to delete the card then put in the new one. I wasn't able to do this because you have to have a card on file. I tried putting in the card number with the expiration date, the system still wouldn't take it because it said the card was already on file. I finally gave up, because I actually like the lingerie, and just put in a completely different card.
The second issue I had was that my packages never arrives on time (This was my 6th shipment and I finally got fed up). When I contacted the support team, they sent me a link to how the shipping works. I am not a moron. I know how shipping works. On their site they say that a package should be delivered in 3-5 days. I did not receive my packages until the 8th or 9th business day (excluding Saturday and Sundays). That's ridiculous. I sent that email to customer service on January 20th. Today is February 6th. I still have not received a response.
I skipped this month. Needless to say, I will not be ordering from them again until this shipping issue is figured out and customer service improves. I work for an internet subscription company myself, and we never leave our customers this long without an answer. If our shipments are delayed, no matter if it was our own fault or the shipping company, we offer our customers some type of compensation.
WORST WEBSITE
I didnt realize the VIP subscription would charge me monthly. I tried getting out of it and can't get in touch with anyone. If this hadn't happened I'd review the lingerie well. But this is completely outrageous
Hi Rachel,
Thank you for contacting us.
It is certainly not our intention to frustrate shoppers!
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
We apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our friendly customer service team as you browse, via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me.
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I unknowingly joined AdoreMe in December of 2013 when I ordered my first set. When it came in the mail I was a little disappointed by the quality of the set and it was very cheap. However I only paid $25 so I guess I got what I paid for. After receiving countless annoying emails I remembered to skip the month of January and today I woke up to find I was automatically charged $39.95 because I forgot to skip this month. Needless to say, I was pretty annoyed. I called my bank to cancel the transaction. I then called AdoreMe customer service to cancel my "subscription" and they informed me that I would still be charged half the monthly price for canceling within the first 45 days. WTF? Now I have to wait until the 20th to cancel. This website has cute lingerie and all but seeing the quality of the set I ordered, its not even worth $40 bucks. The whole website is just a scam to steal your money! Can't wait to cancel!
Hi Katherine,
We are sorry to hear you found your experience with Adore Me to be dissatisfying. It is not our intention to frustrate shoppers!
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. The products are made from a variety of materials including lace, silk, satin, mesh, elastic therefore the fit is slightly different per style, that is why we encourage you to direct any style questions to customer service via email, phone or chat, to ensure the set is made from exactly the right material.
As you mentioned, you used a VIP Member's welcome discount with your first purchase. The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is stated in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, that if you decide to cancel your membership within 45 days after your first order, your card will be charged for the difference between the VIP price and the Pay As You Go regular price.
Moreover, please note that credits resulting from the monthly charge on the 6th are eligible for a refund up to 30 days past the date of the charge.
We hope this clears up some of the misunderstandings. We apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our customer service team as you browse, via phone, email or live chat on site.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
This is the worst online shopping experience I have had in my life. My item came in a timely manner, but the DDD i bought was more like a B. That actually didn't even bother me (I'm gonna rip the thing off of me anyway). What bothered me was the VIP program. I, like many others, do not even know how this happened. Luckily I caught it before my card was charged and hit the "skip this month" option. I read that the only way to cancel this option is to call, no emailing, which is a huge pain because I knew I'd be hold for ever. So after being on hold for half an hour, I'm finally connected to someone. I tell her all of the information needed, and she tells me she can't cancel because I'm still in a trial period and it isn't an option. I ask to speak to a supervisor and have to deal with this woman patronizing me (and telling me the supervisor is out to lunch, even though it's 10:30 am their time) So now I wasted 45 minutes trying to cancel something when I'm just going to have to do the whole show over again. I urge everyone to stay away, I wish I would have read the reviews before hand.
Hi Penelope,
Thank you for your review.
We are very sorry that you felt misled by the VIP membership program. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program.
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. While the vast majority of our shoppers find our lingerie to fit true-to-size, we understand that shopping online for intimates can be tricky. Our lingerie is made from a variety of materials including lace, silk, satin, mesh, elastic therefore the fit is slightly different per style.
Also note that it is stated in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, that you are free to cancel your membership any time after your ten (10) days trial period is over.
That being said, we apologize for the dissatisfying Customer Service you received. It is certainly not our intention to frustrate shoppers!
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
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Hi Charlotte,
Thank you so much for your feedback. This information helps us to hear about our products directly from the source that matters the most: our customers!
We currently have 78 styles in our Plus category, here: http://www.adoreme.com/plus.html
That being said, we would like you to know that we do replenish most of the products on our website if they are consistent strong sellers and we also bring in entirely new collections each month, that gives you a fresh selection on our website.
Please do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com