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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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The items I ordered did not fit well and when I tried to call to return/exchange them, I could never actually get to talk to a person. When I finally did get through and asked to cancel my account, I was told it was cancelled, but then was billed again the next month anyway. It took two more calls to ask to be removed from the site before I actually was and I never received a refund. Horrible experience and I would never recommend AdoreMe to anyone.
Product exactly how described... Perfect fit & very quick shipment to Hawaii
Great help with returns when the size was incorrect.
The product I bought was decent quality. However, once I bought this product, I was signed up for a "VIP" program without my consent. Because I did not know I was in this program, I could not cancel my subscription, and was charged a $39.95 membership fee.
Hello Alyssa,
We are not trying by any means to force customers in a subscription program. The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order.
It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
That being said, you are free to cancel it any time by calling Client Services at 1.800.433.2367. Monday - Friday from 8:30 a.m. To 8:30 p.m.
We apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our friendly customer service team as you browse, via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I loved the bra I ordered! OMG sooo cute!
My husband loved it!
Quality is awesome, delivery was fast... Go Adore Me, Go!
Hello Morgan,
Thank you for reviewing Adore Me!
We are so glad to hear you enjoyed your experience with us. Our goal is to provide you with a dazzling selection of lingerie and spectacular service each time you shop, and it is always wonderful to hear from satisfied shoppers.
We have a brand new collection on the website during the first week of each month, so we have the best selection of styles during that time. And do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I did not realize I was signing up for a monthly purchase. My purchase was not received in time for Valentine's day as advertised. When it finally did arrive the bottom's were the wrong size. I received a medium by mistake, but the medium looked a lot smaller than it should be. I am returning the purchase, and though the website clearly states free returns they are charging me $5.95 for the return. Not Impressed!
Terrible experience. Such a scam. Cheap product. Do not buy anything from here!
Hello Samantha,
We are sorry to hear that you did not enjoy your shopping experience with us. Our goal is to provide customers with excellent, flattering lingerie each time they shop with us, as well as spectacular service.
That being said, we do value shopper feedback as a way to improve the experience with us overall. Please let us know if you have any questions, or if there is ever anything we can do to assist you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I ordered one item, it came in completely the wrong size and to return it would cost more than I paid for it. Now I'm signed up for the membership which means I have to go on the site every month and say I don't want to buy anything or be charged $40 a month. And getting out of the membership is not simple.
Hi Megan,
Thank you for your review.
We are sorry to hear you received the wrong size product.We hold our warehouse to high quality standards to ensure each shopper receives their lingerie as they order it. We apologize deeply for any inconvenience this may have caused and assure you we intend to investigate this incident. Any further information you can provide would be of assistance.
That being said, we do we encourage shoppers to exchange sets that are not up to standard! We offer FREE exchanges on the spot. Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping
Regarding the VIP membership, you are free to cancel it any time by calling Client Services at 1.800.433.2367. Monday - Friday from 8:30a.m. To 8:30 p.m.
Please do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I do not like being changed every month, and only being able to cancel the service via phone. Change it to being able to start/stop via web, and I will enjoy your service. Good quality product.
Hi Meredith,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed our products.
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. The vast majority of our VIP shoppers enjoy the VIP membership and benefits, and skip the month or make a purchase without issue.
That being said, we do value shopper feedback as a way to improve the experience with us overall. We will take your valuable suggestion under advisement.
Please do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Worst customer service. They guaranteed me Valentine's Day shipping, but I didn't receive the item in time. I only ordered it because I thought it was GUARANTEED to arrive. I requested a refund, but they wouldn't give me one. Now, I can't cancel my VIP subscription either or else I'll get charged the full price.
This is a SCAM.
Hello Emily,
Thank you for reviewing Adore Me.
We are sorry to hear that you did not enjoy your experience with us.
In regards to the delay in shipping time, there was a network disruption last week due to poor weather conditions and UPS was unable to deliver some orders although they were packed and ready for shipment on time.
We deeply apologize for any inconvenience this delay may have caused you and hope you understand that occasionally a shipment may be delayed due to circumstances beyond our control.
Please do not hesitate to contact provide our customer service team with further information regarding this order. They will be happy to assist you with any questions you might have.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Love this site, just wish they had a few more options
I had a few issues with placing my order but other then that no problems.
I dislike how I was charged for a month just because I purchased one item of the website.
Hi April,
Thank you for contacting us.
It is certainly not our intention to frustrate shoppers! Upon further investigation, we see that you used a VIP Member's welcome discount with your first purchase.
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
The vast majority of our VIP shoppers enjoy the VIP membership and benefits, and skip the month or make a purchase without issue. In addition, we work constantly to ensure shoppers have access to this information and quick answers from customer service.
As requested and as per policy, I see that your account was deactivated and the store credit refunded. Is there anything further we can help you with?
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I recently ordered a bra and panty set for a particular occasion. When I received the item, the bra was fine, however the panty was a different style than ordered (it was a set that had two options, they sent me the wrong one). I called to do an exchange, asking for expedited shipping on the new item since it was THEIR fault and I had ordered well within my time frame. The woman got very upset and hung up on me at this request. HUNG UP, because I simply asked they expedite the shipping over their mistake. Okay, you don't do that, no reason to make me have to call back, a simple "no" would have sufficed. This wasn't the end of the headache with this company. I exchanged the items, and when I received them the second time they were still incorrect, and this time the materials were of inferior quality than the set previously received (maybe that is why you need to return BOTH pieces?). I called to have a return processed, the "restocking" fee waived (after all this was their fault twice now) and to cancel my membership. Again I was hung up on. I called back, the woman I spoke with the second time this time assured me they were having weather difficulties--I'm sorry I have a VERY hard time believing that after I stated I wished to process a return and cancel my account that THAT was the moment the phone happened to cut out. This woman was happy to cancel my account, however stated that when I returned this item that I would receive store credit, and I would then have to call back to receive ACTUAL money returned to my card. I did some searching after all these stressful conversations and it appears many people have had quite a headache with this company and processing returns, including filing complaints with their bank and putting their accounts on hold. Never do business with this company. EVER.
I love the merchandise, but it is a little out of my price range so I only buy on big sales
I don't like being forced into this membership by making one purchase.
Hi Corinne,
Thank you for your review.
We are not trying by any means to force customers in a subscription program. The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order.
It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
We apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our friendly customer service team as you browse, via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I did not want to become a monthly member. Every time I call the number to cancel it is either busy or says the system is down. Very shady establishment.
Hi Chrissy,
Thank you for reviewing Adore Me.
We are sorry to hear that you've experienced difficulties in trying to contact us by phone. It is certainly not our intention to frustrate shoppers!
In regards to the membership, we are not trying by any means to force customers in a subscription program. The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order.
How it works: http://www.adoreme.com/how_it_works
Please do not hesitate to contact our customer service team with any further queries. We can assure you that we work constantly to ensure shoppers have access to information and quick answers from customer service.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I entered the wrong address for shipping, and customet service promptly got back to me and corrected the issue
The sizing was not accurate and I ended up being charged hidden fees for something I did not choose to sign up for. I will be canceling my account with Adore Me and not buying any of their products again.
Hi Kaela,
Thank you for reviewing Adore Me.
We are sorry to hear that you did not enjoy your purchase.
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. While the vast majority of our shoppers find our lingerie to fit true-to-size, we understand that shopping online for intimates can be tricky. That is why we are happy to offer free exchanges. Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping
Upon further investigation, we see that you used a VIP Member's welcome discount with your first purchase.The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
We apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our friendly customer service team as you browse, via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I was pleased with the overall speed of the service and ease of ordering, but I was given the wrong size.
Hello Leah,
Thank you for reviewing Adore Me.
We are sorry to hear that you received the wrong size in the product you ordered.
We apologize deeply for any inconvenience this may have caused and assure you we intend to investigate this incident. Sending a wrong size product from our warehouse is entirely unacceptable. Any further information you can provide to our customer service would be of assistance.
Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping
And do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for reviewing Adore Me!
We are so glad to hear you enjoyed your experience with us. Our goal is to provide you with a dazzling selection of lingerie and spectacular service each time you shop, and it is always wonderful to hear from satisfied shoppers.
We have a brand new collection on the website during the first week of each month, so we have the best selection of styles during that time. And do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com