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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Excellent products. I love the subscription model which enables me to treat myself with the best bras, corsets, sleepwear and even to offer some to my best friends, relatives...
I have placed 2 orders with this company. The first order I placed was for a robe and lingerie set. It was guaranteed valentines day shipping. I did not receive the package on time. Upon investigation, I was told that due to poor weather condition UPS couldn't ship it on time, great. Well I had also placed and order 2 days later for 2 bras that came with thongs.
I finally received the first package and nothing is true to their size chart. Robe is to big and lingerie is to small.
Second package came today and nothing fits. Bras are way to small and not true to size at all. DO NOT BUY FROM THIS COMPANY.
P.S. If I wanted to return any of this it's $5 to restock all the cheap stuff they sent. NOT WORTH THE HASSLE.
Not clear that when you purchase you are automatically signed up for monthly delivery. Difficult to contact- must call, no online service.
Hello
Thank you for contacting us.
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
We apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our friendly customer service team as you browse, via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I am a bit heavier than societys preferred woman, and was very pleased with your line of beautiful attire for the larger size woman. I am more than confident that I will continue to be a loyal customer.
Hello Raquel,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
The merchandise quality is good, the delivery was fast, the prices are reasonably, I will shop with them again.
I love what I ordered and got it quickly but I'm not a fan of the monthly showrooms and excessive emails.
Hello Robyn,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. The vast majority of our VIP shoppers enjoy the VIP membership and benefits, and skip the month or make a purchase without issue. In addition, we work constantly to ensure shoppers have easy access to information and quick answers from customer service.
To unsubscribe from our promotional emails you first have to log into your Adore Me account and customize your email preferences.
*Sign in and hover the mouse over "My Account" in the upper right hand corner of the page. Click Account Details to access email preferences*
You can then select “Unsubscribe Me from All Adore Me Emails” and save preferences.
Hope this helps! Let us know if there's anything else we can help you with!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Adore me, start charging strat after first purchase and done make that clear then dont allow you to get all your money back.
Hello Jennifer,
We are very sorry that you felt misled by the VIP membership program.
The VIP Membership is one of two payment options you select during checkout with your first order (the other is Pay As You Go, our one-time purchase option). It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like. If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
How it works: http://www.adoreme.com/how_it_works
We apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our friendly customer service team as you browse, via phone, email or live chat on site.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
The customer service was awful, one of the worst experiences I have ever dealt with.
Hello Carolyn,
We are sorry to hear you did not enjoy your shopping experience with us. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service. We work constantly to ensure shoppers have easy access to information and quick answers from customer service.
That being said, we apologize for any inconvenience we may have caused you. Please do not hesitate to contact us with any further queries.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
There is no way to cancel ones account without calling customer service... which makes no sense to me that they can't cancel it through a chat representative or put a cancel account button under your account button. I should not have to call someone to cancel an account for a freaking lingerie site!
Hello Jane,
Thank you for reviewing Adore Me. We value shopper feedback as a way to improve the experience with us overall. We assure you that we will take your suggestion under advisement.
Please do not hesitate to contact our customer service team e with any further questions you may have.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
The website is not clear when they upcharge you or set you up with the VIP membership without you knowing. I will not be using this site ever again.
Hello Cassandra,
We are very sorry that you felt misled by the VIP membership program.
The VIP Membership is one of two payment options you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like. If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
How it works: http://www.adoreme.com/how_it_works
Please do not hesitate to contact our friendly customer service team with any further queries.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
The product fit great and came in very fast in the mail. It was wrapped in a cute box. Overall a good experience.
The deal for my first purchase was exceptional, and the shipment was timely. The package was beat up, but it looks like the company took every precaution to protect the merchandise, and was successful. The garment looks the way it was advertised.
I'm extremely disappointed in the customer service I received with this company, which is such a shame, as I think their collection is beautiful. The issue I had is that I placed a $50 order (which would have only been $25, except their "VIP" promotion and first time buyer promotion was flagged by ALL three of my card companies) during a sales promotion that promised shipping by Valentine's day. Considering I CALLED the company to be 100% certain that the package would arrive on time, I went ahead and ordered anyway, as the extra $25 seemed worth it. WRONG! I was shocked to not receive my package until three days after the promised delivery date. Upon calling to inquire and get my purchase either discounted or refunded, the company could only offer me a $5 store credit.
Needless to say I will NOT be making any more purchases from this site, and would advise others to do the same. I'd rather spend my money at a place who values their guarantees.
The purchase went smoothly, I love the lingerie, the packaging was beautiful, and the shipping was fast.
More recently, I had to make a customer service call. Customer service was excellent, very helpful, and the problem was resolved within 12 hours. Only complaint is that I was on hold for a really long time, and the hold music is atrocious. Same hideous pop song over and over.
Total SCAM! Once enrolled in their "VIP" club without any warning you can't cancel! And they rarely answer the phone, if you do get through they hang up on you...
Hello Dan,
We are very sorry that you felt misled by the VIP membership program.
The VIP Membership is one of two payment options you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like. If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
How it works: http://www.adoreme.com/how_it_works
You are free to cancel your membership any time by calling Client Services at 1.800.433.2367. Monday - Friday from 8:30 a.m. To 8:30 p.m. EST and speaking with a representative. Unfortunately the connection of the phone lines was very weak and and many calls were disconnected recently because of bad weather. We certainly do not hang up on our customers and we deeply apologize for any inconvenience we may have caused you.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I asked them to refund my monthly charge since I pushed it at the beginning of the month and they told me I had to call. With my busy schedule I have no time to call.
Basically bought a lovely outfit, well made, for the sale price of 20.00 USD on sale. When I checked my bank account, they charged me 39.95! Outrageous. Sent them an email and they did nothing. Went to my bank and argued the charge, and only then did my bank pay me back and dispute it with them. Great clothing bad billing! Never again!
Can I put a negative because 1 star is too generous! Returned an item for exchange and they are now telling me I wore it, whic is a LIE! I had to call las week about getting a refund for their automatic $39.95 monthly charge and suddenly they don't want to do the exchange. DO NOT do business with them.
Product was very inexpensive, but material isn't especially good quality. Also sizing was slightly off. Would have ordered larger cup size. Only problem is that now I am receiving emails from them constantly and I am afraid to unsuscribe because I don't understand how their site works, and I am afraid of them charging me monthly for items I don't plan on buying.
Hello Michelle,
Thank you for reviewing Adore Me!
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. While the vast majority of our shoppers enjoy our lingerie, we understand that shopping online can be tricky. That is why we are happy to offer free exchanges on the spot. Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping.
To unsubscribe from our promotional emails you first have to log into your Adore Me account and customize your email preferences.*Sign in and hover the mouse over "My Account" in the upper right hand corner of the page. Click Account Details to access email preferences* You can then select “Unsubscribe Me from All Adore Me Emails” and save preferences.
Moreover, we assure you that we work constantly to ensure shoppers have easy access to information and quick answers from customer service. You can read more about the VIP membership here: http://www.adoreme.com/how_it_works
Hope this helps! Let us know if there's anything else we can help you with!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Such a scam. Only ordered something because it was $29.95 for the first purchase. It wasn't even remotely clear when I was filling out my information that I was being signed-up for a monthly subscription. Got the item and it was cheaply made and tacky looking. Tried to return it but was told I wouldn't be refunded because I got it at the discounted price and I was trying to cancel my "membership" too early. Long story short, this company is so sketchy and just wants to suck as much money out of you as they can, not to mention they have HORRIBLE customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are sorry to hear that you did not enjoy your brand new sets completely!
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. While the vast majority of our shoppers enjoy our lingerie, we understand that shopping online can be tricky. Our styles are made from a variety of materials including lace, silk, satin, mesh, elastic, cotton and more, therefore we encourage you to direct any style/size questions to customer service via email, phone or chat to ensure that the set is made from exactly the right material you are looking for and that it will fit right.
We wish to provide you with dazzling lingerie that makes you feel adorable all day and night, and we encourage shoppers to exchange sets that do not! We offer free exchanges on the spot.
Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping
Please do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com