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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
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Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Too many e-mails, not enough new things, not high quality.
If I could give this company and website less than one star then I would have. ADORE ME is a scam. They do not notify their customers that by ordering through their special deals (every site has special deals right?) you actually get signed up for a 'VIP' membership that charges you $38 every month. In addition to that the HELP department cannot actually do anything to help you, the developers are probably still undergrads, and really the lingerie isn't great material or even that cute. I wouldn't recommend this site to my worse enemy.
Hello Sarah,
Thank you for your review. We value shopper feedback as a way to improve the experience with us overall.
Investigating the issue, we see that you used a VIP Member’s welcome discount with your first purchase. The VIP Membership is one of two payment options you select during checkout with your first order (the other is Pay As You Go, our one-time purchase option). The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
That being said, we apologize for the dissatisfying service you received. We are investigating the issue and assure you that customer satisfaction is our top priority.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Signed me up to be billed monthly without my knowledge or permission. Had to call at least 3 times to successfully cancel.
Hello Ricardo,
Thank you for your review.
We are not trying by any means to force customers in a subscription program. The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
That being said, we are sorry to hear you had trouble canceling the membership and we are going to look into the cause of this issue.
Please let us know if there is anything further we may do for you!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
The site is very easy to use all the way through the check out process.
Hello Leigh,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Great job overall - frequently styles/colors are sold out which is frustrating
Hello Crystal,
Thank you for your review.
We would like you to know that we do replenish most of the products on our website if they are consistent strong sellers and we also bring in entirely new collections each month, that gives you a fresh selection on our website.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I love the deals and the items, b ut the back door once a month deduction out of my account was not okay with me! And then I couldn't even get anyone on the phone to stop the automatic deductions from my account
Hi LaVonda,
Thank you so much for your feedback. This information helps us to hear about our service directly from the source that matters the most: our customers.
Regarding the VIP membership, this is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site. It is certainly not our intention to mislead customers.
Moreover, our customer service representatives are available to be contacted on the phone at 1.800.433.2367, Monday – Friday 8:30 a.m. – 8:30 p.m. (EST)
Please let us know if there is anything further we may do to help!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Product arrived not long after order I think only a few days it came wrapped in a cute box with tissue paper looks amazing although I haven't worn it yet saving it for my honeymoon in October
Hello Joyce,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
My order arrived quickly, and the item exceeded my expectations.
Hello Amy,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers.
We have an adorable new lingerie collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I was billed $39.99 twice without my permission after the December 31 purchase and never received any merchandise (never ordered anything else.)
Hello Sharon,
We are sorry to hear that you have not received your order! According to the UPS website, this order was delivered to your address on 01/07/2014. To see the information we see, simply visit My Orders on your account and track from there. Have you contacted your local post office for more information? Please let us know if we can be of any further assistance in this case.
Upon further investigation, we see that you used a VIP Member's welcome discount with your first purchase.The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like. F
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
We apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our friendly customer service team as you browse, via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
If you buy anything from this site you have to sign up for membership, and if you sign up for membership they try to scam you into paying 40 dollars a month.
Hello Nicole,
Thank you for your review.
Please note that we offer two payment options during checkout with your first order: Pay As You Go, our one-time purchase option or the VIP membership option.
This is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like. If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
How it works: http://www.adoreme.com/how_it_works
We apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our friendly customer service team as you browse, via phone, email or live chat on site.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
My outfit fit perfectly and brought more excitement to the the relationship with my boyfriend and I.
Super fast shipping was a shocking surprise and the product is gorgeous! Thank you!
I've loved every product I've purchased, and so has my honey bunny! ;)
It took two months for me to receive my order. I would like to cancel my membership but I cannot cancel online. When I signed up I was not under the impression my account would be charged if I did not buy anything.
Hello Catherine,
Thank you for your review.
Upon further investigation, we see that your order was returned to us as a result of it being undeliverable because of an address error. We apologize deeply for any inconvenience this delay may have caused you.
The VIP Membership is one of two payment options you select during checkout with your first order. The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site. How it works: http://www.adoreme.com/how_it_works
You are free to cancel your membership any time by calling Client Services at 1.800.433.2367. Monday - Friday from 8:30 a.m. To 8:30 p.m. EST and speaking with a representative.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I ordered a small, and they sent me a large. I didn't realize until I took it out to wear and it was too late to return. Big disappointment.
Hello,
Thank you for reviewing Adore Me.
We are sorry to hear that you received the wrong size in your product. Our goal is to provide you with excellent lingerie that fits perfectly and flatters completely each time you shop with us. We hold our warehouse to high quality standards to ensure each shopper receives their lingerie as they order it.
We apologize deeply for any inconvenience this may have caused and assure you we intend to investigate this incident. Any further information you can provide to our customer service team would be of assistance.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Product was not true to size. The next size is sold out so I'm stuck with an item I can't use.
Hello
Thank you for reviewing Adore Me.
We are sorry to hear that you did not enjoy your brand new set completely!
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. While the vast majority of our shoppers find our lingerie to fit true-to-size, we understand that shopping online for intimates can be tricky. Our lingerie is made from a variety of materials including lace, silk, satin, mesh, elastic therefore the fit is slightly different per style. That is why we encourage you to direct any style/sizing questions to customer service via email, phone or chat.
Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping
Please do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Enjoyed the product. However was charged an extra $40 as a credit without my knowledge or approval. Emailed the company. Never got a response. Called and the issue was quickly resolved.
Hello Cassandra,
Thank you for your review.
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
Upon further investigation we see that we responded to your email on Feb 12th, 2014. However, we are glad to hear our representatives were able to assist you over the phone.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I had the worst customer service experience in my life with Adoreme.com. I called in November to cancel my account, but when I received an e-mail referring to 'store credit' I was extremely confused. I then realized they had NEVER cancelled my account and had been charging me the "VIP" membership. I called them on February 6th to find out why my account was never cancelled, I was then told they had "no history" of my call or request for cancellation. I was then told that since I called in the 30 days I would be able to get January and February, NOT December, charges back, but I would have to call the next day(since the February charge was going through it would throw up an 'error'). The girl said she would put it in my account that I was to get both months back and that she would cancel my account. I called back THIRTEEN HOURS later and they AGAIN had "no history" of my call, that I could NOT get January back, but only February and my account was NOT set up to be cancelled. I was appalled with the service and the lack of help. It was pretty much a "screw you, have a nice day" move on their part. I will NEVER buy from them again and will NEVER suggest them to anyone.
They also make the "VIP membership" unclear when you are checking out, because I can guarantee I would have never agreed to it. I do not do memberships and would not have willingly chosen that option.
I suggest to anyone who is debating on buying from them to NOT do it. I honestly have never been so angry or appalled with service from any company, ever.
Hello,
Thank you for contacting us.
It is certainly not our intention to frustrate shoppers and we are not trying by any means to force customers in a subscription program. The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
Moreover, as mentioned in our Terms and Conditions, here http://www.adoreme.com/terms-conditions, credits resulting from the monthly charge on the 6th are only eligible for a refund up to 30 days past the date of the charge.
That being said, we apologize for the dissatisfying customer service you receive and assure you we intend to investigate this issue. Any further information you can provide would be of assistance (an order number or e-mail address so that we can look into this).
Please let us know if there is anything further we may do to help.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I did not like that I was put in the VIP members category and charged a monthly fee. However the person I spoke to when I called to get a refund was very nice and helpful and she even gave me the option to be put on a payment vacation so I would not have to call every month.
I wasnt very impressed with the product. I ordered a B cup and what I received was labeled as a B, but was the size of a small A. Also the website pretty much tricks you into signing up for VIP membership, and this sales method is very scam-like. Phoncustomer service is okay... the woman I spoke with was a little cold, but my needs were met in a timely fashion.
Hello Emily,
We are sorry to hear that you did not enjoy your brand new set completely!
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. While the vast majority of our shoppers find our lingerie to fit true-to-size, we understand that shopping online for intimates can be tricky. Our lingerie is made from a variety of materials including lace, silk, satin, mesh, elastic therefore the fit is slightly different per style and we encourage you to direct any style/sizing questions to customer service via email, phone or chat to ensure that the set is made from exactly the right material and that it will fit right.
That being said, we wish to provide customers with dazzling lingerie that makes them feel adorable all day and night, and we encourage shoppers to exchange sets that do not! Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping
Regarding the VIP membership, this is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site. It is certainly not our intention to mislead customers.
Please do not hesitate to contact our customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
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Hello Jessica,
Thank you so much for your feedback. This information helps us to hear about our products directly from the source that matters the most: our customers!
We would like you to know that we bring in entirely new collections each month, that gives you a fresh selection on our website.
Moreover, to unsubscribe from our promotional emails you first have to log into your Adore Me account and customize your email preferences.*Sign in and hover the mouse over "My Account" in the upper right hand corner of the page. Click Account Details to access email preferences* You can then select “Unsubscribe Me from All Adore Me Emails” and save preferences.
That being said, we wish to provide you with dazzling lingerie that makes you feel adorable all day and night, and we encourage shoppers to exchange sets that do not! Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping
Please do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com