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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I accidentally signed up for a monthly service. I called immediately to eradicate the situation. I was NOT ALLOWED TO CANCEL?! The customer service was rude and terrible. I tried cancelling again when I was told I was allowed to but because it was a holiday I wasn't allowed to AGAIN. So now I have to wait to try and cancel my service for the THIRD time on the date I was told I could. Let's find out what kind of excuse they'll give me this time. Absolute trash.
This site is absolutely a scasm - all of the "positive" reviews are obviously fake profiles created by the company.
I tried to return the set that I initially received so that I could cancel my membership without being charged another $15 (as I had no idea I was signing up for a subscription service in the first place), and received an email which claimed that it had been worn and they were not going to issue me a credit. When I contacted customer service and explained that I hadn't even taken the set out of the package before returning it, they claimed that their warehouse had "made a mistake" (as I can see has happened with other customers as well), but they could not give me a date as to when it would be resolved. I have a feeling I am now going to have to dispute this with my CC company as trying to get them to be honest is a losing battle. Just stay away from this company, they are not to be trusted and will do everything in their power to scam you out of money.
Hi Allison,
Thank you for reviewing Adore Me.We are sorry to hear that you did not enjoy your experience with us. The majority of our shoppers are satisfied with the product, as well as the service. In any case, we do value shopper feedback.
That being said, upon further investigation, we see that our customer service representative explained that our goal is always to find best interest for our customers. We assure you that we will get back to you with a resolution for this issue as soon as possible.
Thank you for your patience and understanding.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I ordered and it was shipped immediately and arrived within days. I was happy with the quality of the material and the size fit perfectly, the size chart on the website is definitely accurate. I will always come back to AdoreMe for more lingerie!
Hello Amanda,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website during the first week of each month, so check in often or great new styles!
Please let us know if you have any questions, or if there is ever anything we can do to assist you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I like adore me I bought some lingerie that should fit but the sizes run small
I do not like the fact that you have to sign up to buy a monthly membership
Hi Kristal,
Thank you for your review.
The VIP Membership is only one of two payment options you select during checkout with your first order. The other is Pay As You Go, our one-time purchase option (commitment-free).
Regarding sizing, the the vast majority of our shoppers find our lingerie to fit true-to-size. However we understand that shopping online for intimates can be tricky. Our lingerie is made from a variety of materials including lace, silk, satin, mesh, elastic therefore the fit is slightly different per style. Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping
And do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I like that someone is there to chat with me if I need help with something instead of me having to call customer service.
The shipping was super fast, the quality is very good and the sizing is accurate! Pair all of this with the great prices and it is a grand service :)
Hello Amy,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Did you know you could earn more free sets, just by recommending Adore Me to friends? Refer friends through your personal link in your showroom and you’ll get $15 each time a new friend makes a purchase!
Please let us know if you have any questions, or if there is ever anything we can do to assist you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Stay clear of this company. Out of about 10 lingerie items I've ordered from them, only two were exceptional quality. The others, well, you get what you pay for. I've only had one order show up in the time they promise. Typically, I would wait around 2 weeks for an order to arrive. That's if it actually arrived. The tipping point was when I waited around for almost 3 weeks for an order to show up - when I called customer service they said the order was "processing" and I would have to wait another 3 days to speak to a manager so they could resolve it. After 3 days, a manager never called me. I called customer service again, and AGAIN was told I needed to wait another 3 days for a manager to call to resolve. STILL no call from a manager. I demanded to speak to a manager on the phone the third time and they wouldn't let me. Fed up, I tried to cancel my membership over the phone, and they AGAIN wouldn't let me saying I needed to speak to a manager. Lol. Keep in mind, they charged my card for the "processing" order. So they have my money, but I don't have the order! I finally just called my credit card company with a dispute and my credit card refunded my money from Adore Me. This company is a complete headache and their customer service is an absolute joke. I'm STILL trying to cancel my VIP membership. Save yourself the misery and buy lingerie anywhere but here.
Hi Elaine,
Thank you for reviewing Adore Me. Shopper feedback helps us improve our site overall, and we value your comments.
Typically, our warehouse is able to process and ship within two days from when the order was placed. Any orders to the U.S. may be expected within five to ten business days of the shipping date if you select our free shipping option with USPS during checkout. We deeply apologize for any inconvenience the delay may have caused you and hope you understand that occasionally a shipment may be delayed due to circumstances beyond our control.
That being said, we apologize for the dissatisfying customer service you received. We assure that we are going to investigate this issue. You are free to cancel your membership any time by calling Client Services at 1.800.433.2367. Monday - Friday from 8:30 a.m. To 8:30 p.m. EST and speaking with a representative.
Thank you for your patience and understanding.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I never received the item I ordered and had the most frustrating experience with customer service trying to explain that. She kept telling me the order was on its way, but the Post Office and UPS had no record of the tracking number I was given. Because of this, I wanted to cancel my subscription and was told I'd be charged the difference of my VIP order for canceling early. I never got ANY order so the difference of what? $0? She said they'd charge me the full amount anyway, which is basically stealing money from me as I'd never received their product. I ultimately waited the required amount of time and then cancelled my subscription, but I would never recommend them to anyone or deal with them again. I never complain about service, but this was so terrible that I had to.
Selection was easy to sort through, esp after selecting my size so I could see what they had in stock. Purchase arrived quickly in a lovely box, which added to the presentation of the merchandise, and item was obviously of good quality.
Hello Khrystyana,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
Bad online customer service. Horrible phone customer service, was lied to on the phone on two different occasions and hung up on once. Sneaky - no way to delete your credit card info because you get charge 40$ per month unless you skip the month in the first five days, no way to get a refund. I had to cancel my card just so I wouldn't get billed by them. Very bad, I would not recommend to anyone. Bad policies and bad customer service. Additionally, the product was cheaply made, the tag had been cut out and replaced by an "Adore Me" tag, there was a rip, and the size did not match what I ordered. This company should be shut down for unethical business dealings.
Hello Molly,
Thank you for reviewing Adore Me. Shopper feedback helps us improve our site overall, and we value your comments.
The vast majority of our VIP shoppers enjoy the VIP membership and benefits, and skip the month or make a purchase without issue. Customers are free to cancel their membership any time by calling Client Services at 1.800.433.2367. Monday - Friday from 8:30 a.m. To 8:30 p.m. EST and speaking with a representative. They can also request a refund within 30 days of the original charge.
Regarding the quality of the product, it sounds as though you may have received a defective product. We apologize deeply for any inconvenience this may have caused and assure you we intend to look into this incident, as sending a damaged product from our warehouse is entirely unacceptable.
That being said, we apologize for the dissatisfying service you received. We are investigating the issue and assure you that customer satisfaction is our top priority.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
The app could be a lot more interactive and iPhone friendly. Other than that, I enjoy the website very much and the lingerie is so cute!
Hi Caroline,
Thank you for reviewing Adore Me. Shopper feedback helps us improve our site overall, and we value your comments. We will take your suggestion concerning our app under advisement.
That being said, we are delighted to hear that you enjoyed your new lingerie set. We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
The discounted price was reasonable. The item looked good on me and fit pretty well however the black ink in the lace part of my item rubbed off on my hand. Simple fix after washing it but it should have never happened in the first place.
Great delivery and somewhat affordable with the promotions.
If i could give it no stars i would.
Cheap disgusting materials, I ordered two corsets and they both snagged and ripped almost immediately. The thongs they send with i threw in the garbage as soon as i saw it. No way that cheap piece of crap is going anywhere near my lady parts!
When i read some reviews i saw quite a few saying if you have a larger chest to order a size bigger then you are, i am a DD so just being cautious i order two sizes bigger in both corsets and they didn't even go around half my body! I'm not a big girl or anything friends (That did wonders for my self esteem, thanks a bunch.)... The cups were WAY too small and had no support, how can you advertise for bigger sizes then put no support? Come on people think.
They make a big deal about how shipping is free if you need to return/exchange, but what you don't know until after you order is that there is a restocking fee, not to mention there can't be any rips or anything (with that material? Impossible.)
I spent 60 bucks and I'm not even going to waste my time trying to send it back, Ive heard nothing but horrible things about the customer service.
Then we have the stupid scam of the membership, when you first agree to it, it says you can cancel after 10 days, But what you don't see til after you sign up is that, Yes you can cancel after 10 days BUT if you ordered anything you have to wait 45 days to cancel otherwise they will charge you the FULL price. SO if you got something for $25.99 for the special deal when really its $59.99, and cancel before the 45 days they will charge you the difference.
Doesn't that just scream SCAM?!?!?
Hello Bekah,
Thank you for reviewing Adore Me. We value shopper feedback as a way to improve the experience with us overall.
Our goal is to provide customers with excellent quality lingerie that fits perfectly and flatters completely every time they shop. While the vast majority of our shoppers enjoy our lingerie, we understand that shopping online can be tricky. Our sets are made from a variety of materials including lace, silk, satin, mesh, elastic, cotton and more, therefore we encourage you to direct any style/sizing questions to customer service via email, phone or chat to ensure that the set is made from exactly the right material you are looking for and that it will fit right.
Regarding exchanges, they are free of charge and we do accept sets that malfunctioned on the customers' first use. The restocking fee is only charged for returns, and it is clearly mentioned in our Return/Exchange policy, here: http://www.adoreme.com/free-shipping.
Also, the first set for $24.95 is an offer valid for first-time VIP members. The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site. Should customers decide to cancel their membership within 45 days after the first order, their card will be charged for the difference between the price paid and the regular non-discounted VIP price. After 45 days there is no cancellation fee.
That being said, we apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our friendly customer service team, via phone, email or live chat on site.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I like the service, but not highly satisfied with the product I purchased so far.
HORRIBLE CUSTOMER SERVICE. They charged my credit card 40$ without my knowledge so I called customer service twice in order to get a refund. They said it would be credited back to my account within 30 days, I called back to confirm this. 30 days passes and no refund, I called customer service back and they said they cannot refund my money back to my bank account beyond 30 days. I'm sorry, you made me wait 30 days in order to see if my bank account would be credited. On top of that the customer service woman offered absolutely no help for the discrepancy their representatives offered. They did not even bother to try to correct the FALSE INFORMATION they gave me. Horribly frustrating customer service, VERY DISAPPOINTED. Really TERRIBLE experience, I will never buy from here again and I will warn my friends from buying from their site as well.
Hello Berott,
Thank you for your review.
The VIP Membership is one of two payment options you select during checkout with your first order (the other is Pay As You Go, our one-time purchase option). It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like. If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
That being said, there appears to have been a miscommunication and we deeply apologize for any and all inconvenience this has caused you. As mentioned in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, credits resulting from the monthly charge on the 6th are eligible for a refund up to 30 days past the date of the charge.
We apologize for any confusion that might have been caused.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Horrible it's a scam that does not share the details clearly and up front. They are so sneaky about it and make it difficult to cancel
Hello Brigid,
We are very sorry that you felt misled by the VIP membership program.
The VIP Membership is one of two payment options you select during checkout with your first order (the other is Pay As You Go, our one-time purchase option). It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like. If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
How it works: http://www.adoreme.com/how_it_works
Customers are free to cancel their membership any time by calling Client Services at 1.800.433.2367. Monday - Friday from 8:30 a.m. To 8:30 p.m. EST and speaking with a representative.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
It was awesome I have loved everything I have gotten from you guys. I just wish it was a little bit more speedy. But it is awesome and i love it.
Hello Aubrey,
Thank you for reviewing Adore Me!
We are so glad to hear that you enjoyed your shopping experience with us. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
Our warehouse is typically able to ship within two days, and any orders to the U.S. can usually be expected within five days of the shipping date. It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
We have a brand new collection on the site during the first week of each month, so check in often for a great new selection of lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I have bought 3 sets of lingerie now, and I love them all! They are super soft and comfy. Only thing that would make it better is if I could see a size chart for the plus size. I had to guess, and so the sizes I got were a little on the small side, but overall I love them! Fast shipping, too!
Hi Bethany,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie sets. We are always happy to hear from satisfied shoppers.
Here is the link to our complete size chart: http://www.adoreme.com/size_chart_2/. We also we encourage you to direct any style/sizing questions to our friendly customer service team via email, phone or chat.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
The personnel is professional, helpful and accommodating. When I called with a question and need of a refund, they did so promptly and without hassle. I recommend Adore Me to anyone interested in buying lingerie.
Hello Maya,
Thank you for reviewing Adore Me!
We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kelly,
Thank you for reviewing Adore Me. Shopper feedback helps us improve our site overall, and we value your comments. We deeply apologize for the dissatisfying customer service you received. We assure that we are going to further investigate this case.
As mentioned in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, customers are free to cancel their membership ANY time by calling Client Services at 1.800.433.2367. Monday - Friday from 8:30 a.m. To 8:30 p.m. EST and speaking with a representative. Should customers decide to cancel their membership within 45 days after the first order, their card will be charged for the difference between the price paid and the regular non-discounted VIP price. After 45 days there is NO cancellation fee.
We apologize for any inconvenience this confusion may have caused. Please do not hesitate to contact us with any further queries.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com