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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The colors in the pictures differed than what was sent to me. The sizing is different than most bras, too. Pretty selection though
The bras I order from adoreme are always very attractive looking and priced very reasonably compared to other brands that carry a 36I, however, they do not hold up very long. The underwires typically pop out after a month or two, which is a bit disappointing and very painful when they stab into my chest.
Hi Allison,
Thank you for reviewing Adore Me. Shopper feedback helps us improve our site overall, and we value your comments.
We will take your input concerning product durability into consideration.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I was very satisfied with the staff suggestion on this set and as always the perfect fit, arrived perfectly on time!
Hi Caitlyn,
We are so glad to hear that you enjoyed your new lingerie! Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
Please let us know if there is anything more we may do for you! Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
First of all when I first went onto the site they had a popup that said " Give us your Email and your first purchase will be only 24.95" So I did enter my email and then pick out an item. Later on I realized that I had some store credit showing. When I called to see why I had that, they said that I had signed up for a VIP membership and they will charge you 35.95$ a month. Apparently when I purchased my item, I had to choose to PAY AS YOU GO, but since I didn't even see that option I checked out my item for 24.95$ That set me up for the membership. When I told them I want to cancel that, I had no idea that I had done that, the lady told me " do not worry, you won't be charged." The next day the money was taken out of my account! I called them back and they were EXTREMELY RUDE, three different people would not let me speak to a manager, they had made my bank account go into the hole and all they would say was oh we are so sorry! I didn't get the money back into my account for two days, I had a fee through my bank and everything! Customer Service treated me like a was a MORON for not understanding their stupid VIP membership which I saw NOTHING about when I ordered my item! DO NOT SHOP HERE! BEWARE!
Hello Janelle,
Thank you for your review. Shopper feedback helps us improve our site overall, and we value your comments.
We deeply apologize for the dissatisfying customer service you received. This is totally unacceptable and we assure that we are going to investigate this issue.
Regarding the membership, it is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site. We deeply apologize if you felt misinformed or confused at any time. It is certainly not our intention to mislead customers.
Please let us know if there is anything further we may do to help!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
PLEASE DO NOT PURCHASE FROM THIS SITE!
-THE LINGERIE I GOT IN THE MAIL WAS USED! SO I RETURNED IT AND THEY WOULD NOT ACCEPT IT BECAUSE THEY SAID IT WAS USED! WHAT THE $#*!! THEY SENT ME THAT $#*!!
-CHEEP MATERIALS NOT WORTH $39.95
-CUSTOMER SERVICE SUCKS!
-MANAGER NEVER CALLED BACK ISSUES WERE NEVER RESOLED
-THEY CHARGED MY CARD ANOTHER TIME WITHOUT MY CONSENT AND WOULD NOT REFUND MY MONEY
THE SIZE CHART IS S, M, L, THERE ARE NO BRA SIZED TO GO BY WHEN ORDERING.
Hello Jeanette,
We are sorry to hear you did not enjoy your experience with Adore Me.
We would like to apologize for any and all inconvenience this has caused you. It seems that received a defective product. We hold our warehouse to high quality standards to ensure each shopper receives their lingerie in great condition. We assure you we intend to investigate this incident. Sending a damaged product from our warehouse is entirely unacceptable. The email you received stating that your package was rejected is an automated email from our warehouse. In no way are we implicating that you intentionally sent back worn or damaged products.
Regarding the monthly charge, the VIP membership is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It’s a button in your showroom, and you may skip as many months as you’d like. If you do not skip or make a purchase between the first and the fifth, you see a $39.95 charge on the card, and this amount will turn to store credit available for use at any time. As stated in our Terms and conditions, here: http://www.adoreme.com/terms-conditions, credits resulting from the monthly charge on the 6th are eligible for a refund up to 30 days past the date of the charge.
In regards to the sizing issue, most sets come in bra sizes (except the corsets and some of the sleepwear and swimwear sets). Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop and that is why we encourage you to direct any style and sizing questions to customer service via email, phone or chat to ensure the sets that you order will fit right.
Moreover, if you provided an order number, we would be able to further investigate this case and offer you an acceptable solution.
Thank you for your patience and understanding.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
It seriously doesn't get any worse than this. I purchase $200 worth of lingerie. It came in the mail, and the quality was so $#*!ty, so I returned said items. Afterwards, I was charged 39.95 for some VIP bs. Anyways, they said the returned lingerie was not sanitary and it will now cost $8 to send it back to me. So I paid that. I talked to my bank and before the end of this month I will be canceling my credit card information and closing all accounts associated with this website. I feel like this website is fraudulent. Wish I had googled reviews for this website before taking my coworkers word for it.
Update: April, 21,2014
I reviewed this about a month ago. Here is an update. Adoreme replied back, but has not taken any action. I have lost both my $200, cc #, and all the lingerie that was sent back. It was not a hassle to have a new cc sent to me, but the rest is. I appreciate this 'reply', but I need either the lingerie sent back to me or my money back. This is absolutely ridiculous. Thus, I feel like nothing will happen and have lost hope in the whole situation.
Update: April 29,2014.
After emailing them back to ask for a status update, they got back to me. I was refunded for all but 2 sets. They gave me 2 promo codes for 2 free sets. I am a happy camper now. I honestly thought I lost my money and my lingerie. Thank you Adoreme.
Hello Rose,
Thank you for your review. We would like to apologize for the inconvenience this has caused you and we assure you it is not our intention to frustrate or mislead customers.
Upon further investigation we see that one of our representatives explained that the email you received stating that your package was rejected is an automated email from our warehouse. In no way are we implicating that you intentionally sent back worn or damaged products.
We have assigned this case to a manager in the customer service team, who will investigate the issue bring it to resolution. Once more, we apologize deeply for any inconvenience this may have caused, and assure you this is our priority.
Please do not hesitate to contact our customer service team via phone, email, or live chat onsite with any questions you may have.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
It was great! All my items came in the mail very quickly and they were wrapped/packaged with care. Definitely a very positive experience. Thanks Adore Me!
Hello Andrea,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I was able to choose from several options in my size and it arrived promptly & was wrapped in tissue paper in a box. Looked great.
If you wish to be charged to the infinity and to run after your money, visit this site. I saw a promotionFacebook for the purchase of a lingerie in $25. I proceeded to the purchase. I received the lingerie in a damaged state. I returned the item. We told me but it is damaged, it is normal I return it to you for that reason. We do not pay off when it is damaged. Then, the famous VIP subscription which we register you by default and which costs $39.95, in spite of an unsubscription, I was charged. After several attempts, I was credited for the famous cancelled VIP subscription. But now we charge me a new $15.00.The service department has the clientele is simply horrible. If you want to be damn bored, it is the good place
Hi Marika,
Thank you for your review. We are sorry to hear that your experience with Adore Me was dissatisfying. It is certainly not our intention to frustrate shoppers.
We deeply apologize for the product issue. If you provide your order number, we will be able to look into this for you.
Moreover, the VIP Membership is one of two payment options you select during checkout with your first order (the other is Pay As You Go, our one-time purchase option). The terms and conditions of the VIP membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
That being said, we apologize for any inconvenience we may have caused you. Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Everything that I ordered fit me perfectly. I would like to see Adore Me to start carrying shape wear. I now have to go elsewhere to get it.
My item shipped quickly and was the right size. Exactly what I was looking for and a very easy process.
Hi Kayla,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website during the first week of each month, so check in often or great new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
My order arrived on time, but I was apparently signed up for some VIP thing. I called to cancel the subscription because my wife and I can't afford a monthly expense like this, and I thought all was well, but then I got an email saying you were trying to charge me for the monthly subscription, but couldn't because you didn't have valid credit card data.
Your products are good, your customer support is good, but something somewhere in your process is not working right, and it stops me from wanting to recommend your products to others.
Hi Jonathan,
Thank you for reviewing Adore Me. Shopper feedback helps us improve our site overall, and we value your comments.
Regarding the VIP Membership, this is one of two payment options you select during checkout with your first order (the other is Pay As You Go, our one-time purchase option). It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It’s a button in your showroom, and you may skip as many months as you’d like. If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount will turn to store credit available for use at any time.
We apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our friendly customer service team as you browse, via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Stay away from this site! Terrible experience with this terrible company. First, I felt that they purposely trick people into the monthly subscription. When I called to acquire the 30 day store credit refund that they promise on their site, they refused to refund a February charge because it was "one month ago" even though it was well within the 30 day policy that they advertise. What terrible customer service and a bunch of crooks. I have opened a credit card dispute because of their outright refusal to follow their own policy. Will never shop here again.
Hi Jessica,
Thank you for your review.
We are not trying to force customers into a membership. The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order.
That being said, we deeply apologize for the dissatisfying customer service you received. We assure that we are going to investigate this issue.
Please let us know if there is anything further we may do for you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I had an awful experience. Adore Me tried to make it look like they had a sale but then was charged a $40 credit to my account. They said their are no membership fees but a charge to your account seems like a membership fee to me. I called and customer service was so rude. She removed the charge but hung up on me after I was asking for her to cancel my membership. She said that I can't cancel my membership until March 26th. Ridiculous! When you order through a company, you should not be automatically enrolled into a VIP membership.
Hi Ashley,
Thank you so much for your review. We are extremely sorry to hear you found your experience with Adore Me displeasing.
We assure you that we are not trying to force customers into a membership. The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
Also noted, if you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
That being said, we deeply apologize for the dissatisfying customer service you received. We assure that we are going to investigate this issue. Regarding the membership cancellation, customers are now free to disenroll at anytime by calling Client Services at 1.800.433.2367. Monday - Friday from 8:30 a.m. To 8:30 p.m. EST and speaking with a representative, at no extra cancellation fee.
Please let us know if there is anything further we may do for you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
The corset I bought was perfectly satisfactory and fit well. I needed to cancel shortly after for unrelated reasons, and the associate who helped me was polite and informative. All in all, not a bad set-up.
Hi Keralyn,
Thank you for reviewing Adore Me. Shopper feedback helps us improve our site overall, and we value your comments. We are glad to hear you enjoyed your experience with us.
Please let us know if there is anything we may do for you. Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Cute lingerie.
That's it. Beyond that, it's been a nightmare. We've called many many times to deal with this scam. They give you information about what they're doing with this first time VIP Membership--if you look hard enough. They know they're being misleading too. Otherwise, no one would buy these products at all. Customer Service on the phone must be busy nonstop with people just like me------they can't seem to answer the phone after 10 calls from me. Just a $#*!ty thing that has happened here. Seriously, I will give Victoria's Secret my money in person as opposed to dealing with this $#*! again.
Hi Chloe,
Thank you for your review. We deeply apologize for your dissatisfying experience with us and we assure you that it is not our intention to frustrate customers. We work constantly to ensure shoppers have easy access to information and quick answers from customer service.
The terms and conditions of the VIP membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
What an absolutely, underhanded way to run an business. How DARE you all put such fine print on a monthly charge that substantial. After having so many people complain about the surprise VIP membership charges, it is UNFORGIVABLE that you wouldn't change the way you handle your service. My billing statements are mailed to my parents' house, as I am in a temporary living situation that is not attached to my billing information. When I receive my statements from the past 5 months, all at once, and find that I've been charge $300 dollars for a website I intended to use once, I am outraged! You may enjoy laughing at people who are too trusting to assume they will be scammed for taking advantage of a website sale, but as a college student with limited income and tuition payments I hope you all feel ashamed. I'm going to call customer service in the morning, but from what I've read I may be screwed already. I will never recommend this site, and I will happily steer others away from it.
Hi Ashlee,
Thank you for your review. Shopper feedback helps us improve our site overall, and we value your comments. We are extremely sorry to hear you did not enjoy your experience with us.
We are not trying by any means to mislead customers. The VIP Membership is one of two payment options you select during checkout with your first order (the other is Pay As You Go, our one-time purchase option). It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like. If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
How it works: http://www.adoreme.com/how_it_works
Customers are free to cancel their membership any time by calling Client Services at 1.800.433.2367. Monday - Friday from 8:30 a.m. To 8:30 p.m. EST and speaking with a representative.
That being said, we deeply apologize for any inconvenience we may have caused you. Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
This piece is adorable. Fits great. No complaints. I'm a new fan of Adore me. Not only was it easy to order, but my order was at my door in exactly 3 business days!
Hello Elizabeth,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I did not like that I was automatically enrolled in VIP membership. The first time I called to cancel, the customer service representative was very rude. She indicated that I would be refunded and then she hung up the phone without so much as a goodbye. The net time I called to cancel, the representative was more pleasant, but he did not unsubscribe me from my membership until I asked a third time if I was removed from all memberships and future monthly charges. I'm sure that's how he was trained, but I felt as though I was tricked.
Hello Meredith,
Thank you so much for your review.
We are not trying to force customers into a membership. The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order.
That being said, we deeply apologize for the dissatisfying customer service you received. We assure that we are going to investigate this issue.
Please let us know if there is anything further we may do for you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Bought one corset that honestly wasn't bad. Like many of the reviewers said beware what you select because I selected the One Time Payment option then was promptly charged a VIP Fee the next month. Called guest service and tried to be understanding about the issue but the awful customer service made the experience all the worse. I hate leaving bad reviews but in this instance I have to.
Hello Jessica,
Thank you for your review.
It is certainly not our intention to frustrate shoppers! Investigating the issue, we see that you used a VIP Member’s welcome discount with your first purchase, which means you selected the VIP membership option.
That being said, we apologize for the dissatisfying customer service you received. We assure that we are going to investigate this issue. Shopper feedback helps us improve our site overall, and we value your comments.
Please let us know if there is anything further we may do to help.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
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Hi Suzanne,
Thank you for reviewing Adore Me.
We are sorry to hear that you did not enjoy your brand new set completely!
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. While the vast majority of our shoppers find our lingerie to fit true-to-size, we understand that shopping online for intimates can be tricky. Our lingerie is made from a variety of materials including lace, silk, satin, mesh, elastic therefore the fit is slightly different per style and we encourage you to direct any sizing questions to customer service via email, phone or chat to ensure the set will fit right.
That being said, we wish to provide customers with dazzling lingerie that makes them feel adorable all day and night, and we encourage shoppers to exchange sets that do not! Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping
Regarding the product photos not being accurate, any further information you can provide to our customer service team would be of assistance.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]