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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
AdoreMe is great! My set came pretty quickly and I loved it! The bra is so comfortable and doesn't shift. My only issue was with the panties that came in my set, the seat seemed to be too far back, and it wasn't a size issue. Maybe it's just the brand.
I bought the first set of lingerie and found it to be poorly made and uncomfortable. I called to cancel but they charged me the next month (it was after the 5th). They charged me again after very frustrating discussions with the representative they agreed to refund part of the money. I thought it was over but then they've done it again! I've canceled my card and made a fraud report to my bank. This time I will send a certified letter with a cc to the Attorney General. It probably won't stop this practice but maybe they will finally drop me from their "VIP Membership".
Hi Sheila,
Thank you for reviewing Adore Me.
We apologize for the dissatisfying customer service you received. This is totally unacceptable and we assure that we are going to investigate this issue.
That being said, customers are free to cancel their account at any time by calling Client Services and speaking with a representative. We are not trying to force customers into the membership. Also, as stated in our Terms and Conditions, http://www.adoreme.com/terms-conditions, credits resulting from the monthly charge on the 6th are eligible for a refund up to 30 days past the date of the charge.
That being said, we apologize for any inconvenience we may have caused you. Please do not hesitate to contact us with any further queries. We will be happy to assist you.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I Am very pleased with my first purchase from Adore Me. Great Quality at a great price! Cant wait for my next month.
Hello Jennifer,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers.Don't forget to share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
The bikini top is great, fits beautifully. The size guide was accurate and very helpful. I do wish that the bikini bottoms were more Brazilian cut though.
Hi Andrea,
Thank you for reviewing Adore Me. Shopper feedback helps us improve our site overall, and we value your comments. We are delighted to hear that you enjoyed your new lingerie set and we assure you we will take your input into consideration.
Please let us know if there is anything we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Quick and easy to pick out items. I recently bought a swim suit and cover-up. Both fit well. Looking forward to a little fun in the sun with them!
Hello Karena,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I ordered a bathing suit because they had a special so for $25 I got a brand new bathing suit. Other than the material being beyond cheap the bathing suit was way to Small. I'm a size 8 so I ordered a large thinking it would fit just right. I was way wrong the bottoms were so small I could barely get them on. So thinking that the return exchange policy would make things easy Wrong again! I sent it back and over a month later they said they couldn't accept the return because the item was unsanitary and worn. I had the suit on for maybe 2 minutes. This site is such a scam. If I want the suit that doesn't fit I have to spend even more money to get it shipped back to me... So I'm out the suit I sent back and the $25 I spent. SCAM... SCAM... SCAM. Stay away and I will let all my facebook and Twitter followers know about this! I'm just thankful I never ordered anything else!
Hi Cortlin,
Thank you for your review. We would like to apologize for the inconvenience this has caused you and we assure you it is not our intention to frustrate or mislead customers.
The email you received stating that your package was rejected is an automated email from our warehouse. In no way are we implicating that you intentionally sent back worn or damaged products.
We have assigned this case to a manager in the customer service team, who will investigate the issue bring it to resolution. Once more, we apologize deeply for any inconvenience this may have caused, and assure you this is our priority.
Please do not hesitate to contact our customer service team via phone, email, or live chat onsite with any questions you may have.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Never been happier with the service from a website! Returning items are a breeze! And the prices can't be beat for what you get in quality!
Hello Janeen,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, as well as outstanding service.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
DO NOT USE THIS SITE
It is an absolute scam. They don't let you cancel your membership, and their stuff is absolute $#*!.
I have called this company 5 times and they have the worst customer service ever. All I want to do is cancel my account but they put all these conditions to continually scam the $#*! out of you. F*** YOU ADORE ME. I am sick of your bull$#*! and your scams. You are not an honest business and your items are terrible.
I am not the kind of person that ever writes reviews, but ladies, if you buy anything from this company you are asking to be scammed... don't do it, just trust me.
Hello,
Thank you for reviewing Adore Me. Shopper feedback helps us improve our site overall, and we value your comments. We are sorry to hear you did not enjoy your experience with us.
Please note that, as mentioned in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, customers are free to cancel their account at any time by calling Client Services and speaking with a representative, except if they are enrolled in payment vacation. Members on payment vacation may only cancel their membership after expiration of their payment vacation (during which there is no need to skip the month).
We apologize once again for any inconvenience we may have caused you. It is certainly not our intention to mislead or frustrate customers. Please do not hesitate to contact us with any further queries. We will be happy to assist you.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Good site, people should really read what they sign up for though. I was aware they charge you unless you SKIP the month and so far have had no problems with them. All the items are quality made and fit perfect
Hello Holly,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I accidentally placed an order for the wrong size and called them within an hour to change the size and/or cancel the order if that was not possible. They told me that they could not do either. That I would have to wait for the package to arrive, then take it to the post office for a return to either switch sizes or get a refund. Terrible business practices. Ordered from them several times before but will not again in the future. However, I will be posting reviews so other folks won't have to deal with the same issue.
Hi Kelley,
Thank you so much for your review. Shopper feedback helps us improve our site overall, and we value your comments.
Unfortunately, as mentioned in our Terms and conditions, here: http://www.adoreme.com/terms-conditions, at the moment we are unable to cancel an order once placed. Adore Me strives to ship orders swiftly and efficiently, so once placed, all orders are immediately transferred to our warehouse to be fulfilled and cannot be cancelled. We deeply apologize for any inconvenience this may have caused you.
That being said, we understand your concern and we assure you that customer satisfaction is our top priority. We do update our policies in order to meet our customers' best interest and we will take your input into consideration.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
"this company is the modern day version of Pirates. They force you to sign into a membership when you want to buy a single item, and if you don' t read the fine prints of what a membership is to them, then be ready to lose some money. I was forced to pay 39.95 twice and after a serious talk to the representatives, they were willing to refund me only the last charge and not a penny more. After supposedly having my membership cancelled after being forced to pay one month of "membership," they charged me again a third month. At this point I was furious and was ready to file a complaint against them, but they agreed to refund me again and give me a discount on any item I wanted to purchase. I agreed, but since I didn' t like any of their crappy items, I waited for a few months. I still don' t see anything I like, however, I realized today that my so called "store credit" has been forfeited by the company. So guess what, now I don' t even have the money I have already been forced to spend any more. For all you guys out there looking for months of fun and running for your money, go on, this is the place for you; however, if you want to stay away from headache and don' t have money to give away to crooks like these guys, STAY AWAY."
Hello Parisa,
Thank you for your review.
It is certainly not our intention to mislead customers or force them into a membership!
The VIP Membership is one of two payment options you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It’s a button in your showroom, and you may skip as many months as you’d like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount will turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
As mentioned in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, credits resulting from the monthly charge on the 6th are eligible for a refund up to 30 days past the date of the charge. It is also mentioned in our Terms and Conditions that credits automatically expire 12 months after the charge.
Upon further investigation we see that your membership was cancelled and your account has been inactive since 2013-04-17.
That being said, we apologize for any inconvenience we may have caused you, and encourage you to forward questions to our customer service team as you browse, via phone, email or live chat on site.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I signed up for them about three months ago! When I signed in through FB, for my first set for only $25, they saved my credit card information and to remove it, I have to call them. Also, they said, become a VIP member for free, and EARN or GET store credit.
This was EXTREMELY vague at stating that the VIP "store credit" would be automatically charged to my credit card every month. And, if I hit the skip button after the 5th of the month, despite my credit card company rejecting the charge to my card, they actually attempted AGAIN to charge my card!
Lastly, calling them to get my VIP membership cancelled, results in over 10 minute wait times just to speak to a customer. And god forbid, you call on the 31st day of their 30 day limit for refunding your store credit, they absolutely refuse to do it. This, despite the fact that I tried calling multiple times this whole week (it's currently a Friday) and having to sit through the wait times. I couldn't do it at work and it sucks that I missed the date and that they're so uncompromising.
Furthermore, you CANNOT delete an account with them once you've created it. They NEED to keep your credit card on file for "IRS" purposes, which has to be the dumbest thing I have ever heard! At most, they need a copy of the purchase and HOW it was paid for, but to keep that information after that point is unnecessary. Also, there is NO other contact. To reach any other department, such as claims or corporate, you either have to write a formal letter or email. I have never had such a bad experience with another company, and as someone who once worked in retail, I am appalled that they have such poor customer service standards.
Hello Kira,
Thank you for your review. We are sorry to hear you felt misled by the membership. That was certainly not our intention.
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site. We apologize for any inconvenience this confusion may have caused.
In regards to the refunds, the electronic system unfortunately does not allow our representatives to refund charges past 30 days and that is why they were unable to help you. Moreover, please note that once the membership is canceled, there are no further monthly charges.
That being said, shopper feedback helps us improve our site overall, and we value your comments. Your input will be take into consideration, as we are looking to continually improve our services and offer a pleasant experience for all our customers. Please let us know if there is anything else we can help you with.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
It was great! The price for my first set on sale was great and convenient, and the quality of what I bought was good
STAY AWAY! This site is a total scam. I originally purchased from this site which required me to enroll in this VIP subscription. After going around and around with them to cancel I was left with about $80 I'm credits I the site because they refused to refund anything over 30 days. Several months later I go back to use the credits that I paid for, and then find out that by using the credits I have automatically been re-enrolled in this scam VIP program. I've read other reviews where someone from the company's says there are two ways to check out, well in this case, because I was already taken by their scheme once, I was careful not to select any sort of "pay as you go" subscription offers. Didn't matter, they will sign you up against your will and without your knowledge anyway. Now I am in the same situation a year later with un-refunded credits. Their customer service also refuses to permit any escalations or requests to speak to management. Again I repeat, if you do not want to be scammed STAY AWAY! Also for those of you that have already fell for the VIP scam as I did, but a block on your credit card for this company.
Hello,
Thank you for your review.
Unfortunately, there appears to be a confusion. We do not automatically sign customers up for the membership. The two options at checkout are: VIP membership (our flexible, but active membership) and Pay As You Go (commitment free, just-the-sets-you-have-in-your-cart option, which does NOT require an active membership). The difference between these 2 options is explained on the checkout page, on our Support Center page, here: http://help.adoreme.com/ and in other locations on the website. Customers are free to cancel their membership at any time by calling Client Services at 1.800.433.2367. Monday - Friday from 8:30 a.m. To 8:30 p.m. EST and speaking with a representative.
We apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our customer service team, via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Ordered, processed, and delivered in a timely manner. Only thing is the straps were a bit too long and quality could have been better for the price.
Hi Carolyn,
Thank you for reviewing Adore Me. We value shopper feedback as a way to improve the experience with us overall.
We are happy to hear you are satisfied with the delivery time. Regarding the quality of the product, we do understand that shopping online can be difficult at times. That is why we encourage you to direct any style/sizing questions to customer service via email, phone or chat prior to ordering.
That being said, we wish to provide customers with dazzling lingerie that makes them feel adorable all day and night, and we encourage shoppers to exchange or return sets that do not! Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping
And do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Everything looks just like its shown on the site. They are very comfortable and great for a day to night outfit.
Hello Shannon,
We are happy to hear you enjoy the quality of Adore Me's products. Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
Totally impressed with the fast delivery and I absolutely love my new set of lingere! Fits perfectly and the colors pop!
Hello Alana,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
If I could give 0 stars, I would.
First, you have to let Adore Me's system save your credit card information in order to get your first set for $25. I purchased my first set for $25 and unfortunately, the push up bra actually hurt me when wearing it (I've never had that problem with any other lingerie company). Their return process is not simple whatsoever, and they are terrible with responding to emails. Thus, I am stuck with an Adore Me bra which causes pain when wearing it.
Second, AND MOST IMPORTANTLY, since they have your credit card information stored, you must look at their site's recommended picks for you at the beginning of each month. If you miss this opportunity to look at what the website picked for you, your card will automatically be charged $40, which can be applied toward another Adore Me purchase. There are no instructions on the website to cancel this Regular Membership; there are only instructions on how to cancel their VIP Memberships. You cannot delete your credit card information on the website. You can only add a new credit card.
In sum, I recommend you go with a more reputable lingerie company.
Hello Kelsey,
Thank you for your review. We are very sorry that you felt misled by the VIP membership program.
The first set for under $25 is a VIP Member’s welcome discount with your first purchase. T he VIP Membership is one of two payment options you select during checkout with your first order (the other is Pay As You Go, our one-time purchase option). It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like. If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
How it works: http://www.adoreme.com/how_it_works
We do not have 2 types of membership, the VIP is the only one and customers are free to cancel it at any time by calling Client Services and speaking with a representative. We apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our friendly customer service team as you browse, via phone, email or live chat on site.
Moreover, we are sorry to hear that you did not enjoy your set. Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping. We offer free exchanges on the spot.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I’ve been buying Adore Me for over a year now, have ben very satsified! I loved getting my shippments all nice and packaged up in a Adore Me box with tissue paper and a sticker sealing the deal. It just felt good receiving my shippment that way.
Hi Clara,
Thank you for reviewing Adore Me! We are so glad to hear that you have been enjoying your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website during the first week of each month, so check in often or great new styles!
Did you know you could earn more free sets, just by recommending Adore Me to friends? Refer friends through your personal link in your showroom and you’ll get $15 each time a new friend makes a purchase!
We say sharing is caring, and everyone wins when gorgeous lingerie is involved!
Please let us know if you have any questions, or if there is ever anything we can do to assist you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I love my most recent purchase. Everything arrived in a timely manor and was very sexy and comfortable.
Hello Elyse,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Taniqua,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us overall! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
Regarding fit questions, we encourage customers to direct them to customer service via email, phone or chat prior to ordering to ensure the sets will fit perfectly.
Please let us know if there is anything else we can help you with.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com