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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I loved the set I got! Everything I wanted to show off my assets just right. I am having a problem finding another set that I want in the sizes that fit me. It's either the right bra size with no right size available in the bottoms or the bottoms I want in the right size but no bra to fit :( I thought I had found the perfect place to fit me but now I'm waiting to see if they do stock/restock regularly in my size(s)
I got a great deal on my bra and pantie set. It came in the mail quickly and it fit me perfectly. Also i love that shipping is free and returns.
Hello Baylee,
Thank you for reviewing Adore Me!
We are so glad to hear you enjoyed your experience with us. Our goal is to provide you with a dazzling selection of lingerie and spectacular service each time you shop, and it is always wonderful to hear from satisfied shoppers.
Please do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Not only are the products great, but the staff is great as well! When anything went wrong, via the company or the customer, they were quick and kind to fix it. They remained professional throughout the whole endeavor and I would fully recommend using this site, not just for the products, but for the people!
Hello Bailey,
Thank you for your review. We are glad to hear you are satisfied with our customer service. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
We have a brand new collection on the site during the first week of each month, so check in often for great new selection of lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Love the suit! Found both top and bottom to be too small for my personal modesty preferences, so I exchanged for a larger size. Exchange process was incredibly fast and easy.
Hello Alex,
Thank you for reviewing Adore Me!
We are so glad to hear you enjoyed your experience with us overall. Our goal is to provide you with a dazzling selection of lingerie and spectacular service each time you shop, and it is always wonderful to hear from satisfied shoppers.
And do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Size was way off although I used Adore Me's sizing chart, and had confirmation from Adore me Stylist. I got a D and it looked like an A! Despite being a pushup bra, the cup size should have never been that small. Besides the sizing the quality is cheap and I am still waiting for refund- it has said pending for the last 6 days. Funny how it hasn't been processed although I am still swamped by emails from this company to buy more.
Hello,
Thank you for reviewing Adore Me.
We are sorry to hear that you did not enjoy your brand new sets completely!
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. However, we understand that shopping online for intimates can be difficult sometimes, and that is why we offer free exchanges and easy returns. We assure you that you will be refunded for the returned set as soon as it is received and processed by the warehouse.
That being said, we apologize for any inconvenience we may have caused you. Please do not hesitate to contact our friendly customer service team with any further queries.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Excellent selection fast shipping superb quality great experience!
Hi Maria,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Excellent selection. Easy to use the website, and I got my stuff so fast! And I love it!
Hi Jessie,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website during the first week of each month, so check in often for great new styles!
Please let us know if you have any questions, or if there is ever anything we can do to assist you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
Read comments below - purchased my first set by clicking a Facebook link, and automatically got signed up for VIP membership. You have to write a letter to get a refund, and you have to sit on hold (I was on hold for 45 minutes) to talk to someone, and the "customer service" rep I spoke to was extremely rude. She only cancelled my VIP membership after I asked about 10 times. This site is a complete scam.
Hello Lisa,
We are sorry to hear you did not enjoy your experience with us.
First of all, we do not automatically sign up customers into a membership. The VIP membership is only one of two payment options that customers select during checkout with their first order (the other is Pay As You Go, our one-time purchase option). The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
As stated in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, customers are free to cancel their membership any time by calling Client Services at 1.800.433.2367. Monday - Friday from 8:30a.m. To 8:30 p.m. EST and speaking with a representative. Also, credits resulting from the monthly charge on the 6th can be directly refunded up to 30 days past the date of the charge.
That being said, we are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.
Please let us know if there is anything we can help you with.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Easy and affordable. Super cute and sexy. Peace of mind knowing there are free returns.
Hello Stacy,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Everything was perfect, great quality and true to size.
Hi Samantha,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website during the first week of each month, so check in often for great new styles!
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
Fit perfectly, very comfortable-was not expecting that, and most importantly, looks AWESOME. Love it. Trust me, you need it.
Hi Ellen,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
Did you know you could earn more free sets, just by recommending Adore Me to friends? Refer friends through your personal link in your showroom and you’ll get $15 each time a new friend makes a purchase!
We say sharing is caring, and everyone wins when gorgeous lingerie is involved!
Please let us know if you have any questions, or if there is ever anything we can do to assist you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Very helpful customer service, sexy and beautiful lingerie
Hello Amanda,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Hello Debra,
Thank you for reviewing Adore Me!
We are so glad to hear that you enjoyed your shopping experience with us. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
We have a brand new collection on the site during the first week of each month, so check in often for a great new selection of lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Comfortable, elegant, sexy, very well-made, love the colors
Hello Dolores,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I ordered a bathing suit for advertised price of $24.95. It came promptly, and everything was good until 2 months later when I began getting charged $40 per month when I hadn't purchased anything since.
I called the company to clear up this charge and was informed that they will be charging me $40 every month whether I buy anything or not. I was told that this information was abundantly clear and visible on the website which it IS NOT. I would NEVER have made this purchase if I had known about that condition. NEVER BUY ANYTHING FROM THIS SITE... is it a SCAM! I was unable to get my money back and customer service hung up on me when I tried to speak with them. HORRIBLE customer service, very DECEPTIVE marketing
Hi Elizabeth,
Thank you for your review.
It is certainly not our intention to mislead customers or force them into a membership!
Investigating the issue, we see that you used a VIP Member's welcome discount with your first purchase. The VIP Membership is one of two payment options you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It’s a button in your showroom, and you may skip as many months as you’d like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount will turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
As mentioned in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, credits resulting from the monthly charge on the 6th are eligible for a refund up to 30 days past the date of the charge. In order to be eligible for a refund of store credit beyond 30 days, you must write a letter to our claims department explaining the case and why you were not able to call within our 30 day limit to request a refund.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have regarding this procedure.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
Total rip off! All of the materials are junk, I have cancelled the membership twice now, and they continue to charge me. I have credit that I cannot use as nothing fits me. I am a 34DD bra. I have tried numerous times to get my money back that was credited to my account. I do not want to order any more merchandise as it never fits and I have to pay a $5.99 restocking fee every time I return something. Buyer beware! This company sucks.
Hello Lindsey,
We are sorry to hear that you did not enjoy your experience with us.
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. Our lingerie is made from a variety of fabrics including lace, silk, satin, mesh, elastic, and that is why it is best to direct any style/sizing questions to customer service via email, phone or chat, to ensure that the set is made from exactly the material you are looking for and that will fit right.
That being said, we do encourage shoppers to exchange sets that are not up to standard.
Here is more information regarding exchanges and returns: http://www.adoreme.com/free-shipping. As you can see, exchanges are free and unlimited. The restocking fee only applies to returns.
Furthermore, customers are free to cancel their account at any time by calling Client Services and speaking with a representative. After the membership is cancelled and you receive the cancellation confirmation e-mail, there are no further monthly charges. It appears that you have been unsubscribed on 2014-05-13.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I was a little disappointed that I had joined on a deal for my first order to find I was charged full price for the item. The product was gorgeous and I would love to purchase more items.
Terrible customer service. My order did not come with the matching panties. Tried emailing them. Basically said sorry, give us a call. Impossible to get thru to them, their line was always busy and has the most annoying song playing. Emailed them again to cancel my membership and I was not going to call them and oh my credit card number was changed. Never heard back from them or got my panties that I had paid for. Their lost because I would have been a great customer and bought a lot.
Interesting how the only time they are willing to supposedly work with me is when I post something on a website that they can't take down. My review of their product was never posted on their website. (Said I did like the lingerie, just that it never came with the panties and their customer service was crappy.) My emails to them were ignored. There are plenty of other places to buy lingerie.
Hello Kari,
Thank you for reviewing Adore Me.
We are sorry to hear that your brand new lingerie was delivered incomplete! Our goal is to provide you with excellent lingerie that fits perfectly and flatters completely each time you shop with us. We hold our warehouse to high quality standards to ensure each shopper receives their lingerie exactly as intended. Also, we apologize for the dissatisfying customer service you received. This is totally unacceptable and we assure that we are going to investigate this issue.
We would appreciate it if you could provide an order number or the e-mail address that you use to login to our website (via private message), so that we can look into this issue and assign your case to a manager in the customer service team and bring this problem to resolution.
Once more, we apologize deeply for any inconvenience this may have caused, and assure you this is our priority.
Please let us know if there is anything further we may do to help.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
SCAM SCAM SCAM.
I got charged three times after I had unsubscribed. A total of 135$... Money that they say I cannot get back because its my responsibility to check my bank statements. Why dont you try not charging me for things i do not want.
Extremely unhappy with this company and customer service.
Hello,
Thank you for your review. We are sorry to hear you did not enjoy your experience with us.
It is certainly not our intention to mislead customers or force them into a membership! Customers are free to cancel their account at any time by calling Client Services and speaking with a representative. Furthermore, after the membership is cancelled and you receive the cancellation confirmation e-mail, there are no further monthly charges.
Moreover, as stated in our Terms and Conditions, http://www.adoreme.com/terms-conditions, credits resulting from the monthly charge on the 6th are only eligible for a refund up to 30 days past the date of the charge. In order to be eligible for a refund of store credit beyond 30 days, you must write a letter to our claims department explaining the case and why you were not able to call within our 30 day limit to request a refund.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have regarding this procedure.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I did like the lingerie they sent in the mail, it came in a timely manner. However, it did not fit so I returned it, but noticed i was subscribed to the VIP membership which I didn't realize untill after I had a charge on my credit card. I called to cancel it and they said they did, I was refunded the money. Costumer service was helpful on the phone. Then two months later I noticed another charge so I called again and they refunded me the money. (I bought the item in January) it is now May and I noticed they have charge me once again for the VIP membership. Frankly, I'm fed up that is the most ridiculous unprofessional thing. I would have deffinitely continued shopping on this site if it hadn't been for that.
Long story short be wary of giving this site your credit card information!
Hi Arianna,
Thank you for reviewing Adore Me. Shopper feedback helps us improve our site overall, and we value your comments. We are glad to hear you liked the product.
Please note that we do not automatically sign up customers into a membership. The VIP membership is only one of two payment options that customers select during checkout with their first order (the other is Pay As You Go, our one-time purchase option). The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the two reminder emails and in numerous locations on the site.
Moreover, after the membership is cancelled and you receive the cancellation confirmation e-mail, there are no further monthly charges. We would appreciate it if you could provide an order number or the e-mail address that you use to login to our website (via private message), so that we can further investigate this issue.
Let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
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Hi Kelly,
Thank you so much for your feedback. This information helps us to hear about our products directly from the source that matters the most: our customers!
We would like you to know that we do replenish most of the products on our website if they are consistent strong sellers and we also bring in entirely new collections each month, that gives you a fresh selection on our website.
We also have a brand new collection on the website during the first week of each month, so we have the best selection of styles during that time. Please do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com